Laura Perez
Fremont,CA
Summary
Energetic Sales Associate dedicated to driving customer satisfaction and increasing sales. Positive and respectful contributor talented in filling, facing and organizing products to maintain department standards. Hardworking and punctual individual recognized for consistently receiving high ratings on customer feedback surveys.
Overview
2
2
years of professional experience
Work History
Sales Associate
Foot Locker Inc.
San Jose, CA
03.2023 - 01.2025
- Conducted weekly inventory checks, assisting in the identification and prevention of stock discrepancies.
- Operated a point of sales system with 100% accuracy rate, ensuring that 300+ transactions weekly were processed efficiently and securely.
- Handled and resolved customer complaints earning the store 95% customer satisfaction rate overall.
- Conducted daily merchandise stocking, achieving full shelf availability.
- Proactively assist over 100 customers per shift by answering questions, providing merchandise expertise, processing orders, and handling payments.
- Improved customers shopping experience by utilizing product knowledge to provide personalized recommendations that lead to increased sales revenue.
- Maintained a clean, organized inventory and curated displays of rotating seasonal clothing and accessories.
- Happily guided 50+ customers daily through the process of finding their ideal sizes and styles.
- Meticulously operated POS system transactions include credit,cash, exchanges, returns and refunds to ensure seamless and accurate cash flow.
Education
High School Diploma -
Prospect High School
Saratoga, CA07-2024
Skills
- Clear and concise written and verbal communication
- active listening skills
- Ability to convey complex ideas in a straightforward manner
- Effective prioritization of tasks
- proven ability to meet deadlines
- Efficient use of time and resources
- Demonstrated ability to work independently
- Proactive approach to tasks and problem-solving
- results-driven mindset
- flexibility in handing changes and unexpected challenges
- openness to new tools and technologies
- ability to pivot quickly when needed
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Sales Associate
Foot Locker Inc.
03.2023 - 01.2025
High School Diploma -
Prospect High School