Summary
Overview
Work History
Education
Skills
Skills
Languages
Timeline
Generic

Laura Perez

Manteca

Summary

Medical professional prepared for this role, bringing valuable experience in clinical and administrative functions. Known for reliable support in patient care and effective communication with healthcare teams. Strong focus on collaboration and adaptability to meet changing priorities. Proficient in patient interaction, medical record management, and office support tasks. Experienced with healthcare procedures, demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

12
12
years of professional experience

Work History

Medical Assistant

Sutter Health
10.2016 - 03.2021
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.

Sales Associate

Macys
05.2014 - 05.2016
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Shift Manager

McDonalds
01.2009 - 03.2014
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
  • Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.

Education

Medical Assistant Program -

Silicon Valley Adult Education
San Jose, CA
06.2016

Diploma - General Studies

San Jose High Academy
San Jose, CA
06.2006

Skills

  • Knowledge of HIPPA regulations
  • Knowledge of OSHA regulations
  • Well baby check
  • Adult CPE
  • Phlebotomy
  • Minor surgery
  • Equipment handling
  • Injections
  • Blood Typing
  • Clinitek Urine Analyzer
  • Bandaging
  • Wound dressing
  • Throat culture
  • Specimen Collections
  • Surgical scrubbing
  • Surgical gloving
  • Hot and Cold Applications
  • Medical Billing and Coding
  • Medical Terminology
  • Physiology
  • Anatomy
  • Patient filing
  • Charting
  • Scheduling
  • Microsoft Office
  • Mac Pro
  • Bank reconciliation
  • Call Center Representative
  • Customer Service
  • Office communications
  • Multi-line phone
  • Triage
  • Inventory management
  • HIPAA compliance
  • Patient scheduling
  • Customer service
  • Medical terminology knowledge
  • Vital sign monitoring
  • Clinical documentation
  • Patient-focused care
  • Data entry
  • Reliable team player
  • Compassionate
  • CPR
  • Immunization administration
  • Specimens collection and processing
  • Patient assessments
  • Professionalism and ethics
  • Insurance verification
  • Compassionate caregiver
  • Medical records management
  • Patient care coordination
  • Fluent in spanish
  • Trustworthy companion
  • Patient relations
  • Patient care
  • Electronic medical records

Skills

Knowledge of current HIPPA and OSHA regulations, Well baby check (vital signs, ht. & wt., head and chest circumference, immunizations), Adult CPE (vital signs, pap smear, rectal exam, breast exam, ht. and wt., UA, EKG), Phlebotomy (capillaries & venipuncture), Minor surgery (skin preparation & tray set up for surgeries), Equipment (microscope, centrifuge, autoclave, glucometer, hemoglobinometer), Injections, Blood Typing, Clinitek Urine Analyzer, Bandaging & wound dressing, Throat culture (incubator, microscope), Specimen Collections (urine, sputum, stool), Surgical scrubbing and gloving, Hot and Cold Applications, Medical Billing and Coding (CPT & ICD9), Medical Terminology, Physiology, Anatomy, Patient filing, charting, and scheduling, Microsoft Office (Excel, Word, PowerPoint), Mac Pro, Bank reconciliation, Call Center Representative, Customer Service, Sending and receiving office communications/ Multi-line phone/ triage, Inventory (checking, stocking and ordering)

Languages

Spanish
Full Professional

Timeline

Medical Assistant

Sutter Health
10.2016 - 03.2021

Sales Associate

Macys
05.2014 - 05.2016

Shift Manager

McDonalds
01.2009 - 03.2014

Diploma - General Studies

San Jose High Academy

Medical Assistant Program -

Silicon Valley Adult Education

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Laura Perez