Laura Perez
Gainesville,GA
Summary
Dynamic professional with extensive experience at Shands UF, excelling in project coordination and relationship building. Proven ability to enhance operational workflows and customer satisfaction through effective communication and process improvement. Skilled in data management and multitasking, successfully leading programs that foster community engagement and support for individuals in recovery.
Overview
27
27
years of professional experience
Work History
Coordinator, Adult Intensive Outpatient Program
Shands UF
08.2002 - 03.2023
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Supported successful project completion by meticulously reviewing and updating project plans to reflect changing needs and objectives.
- Improved resource allocation by developing detailed inventory management system, ensuring projects had necessary materials without overstocking.
- Spearheaded volunteer program that expanded organization's community outreach, enhancing its public image and engagement.
- Organized and maintained project documentation, enabling quick access to important information and facilitating smoother project transitions.
- Enhanced team communication by implementing weekly coordination meetings and detailed project update emails.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Facilitating weekly multifamily therapy groups
- Facilitated daily therapeutic groups for patients
- Coordinate with Recovery community to assist in the support of current patients’ success
- Developed curriculum utilized in the addiction program and constantly revisited to keep it up-to-date and applicable to the groups needs
- Presented monthly information in the family workshop regarding the family after treatment
- Completed bio psychosocial assessments
- Determined patient appropriateness based on clinical experience for the program and or discussed different dispositions as needed and facilitated those dispositions
- Developed in adolescent intensive outpatient program while managing the adult intensive outpatient program
- Facilitated and lead parent groups
- Stay consistent with up-to-date information for both patients and family members regarding substance use disorder education
- Liaison with a school system, employers, family members, and any other source involved with our patient to assist in their healthy functioning in the community
- Participating in community outreach to help foster positive, supportive relationship with a recovering community
- Floated as needed in the various other levels of care offered through the institution
- Participated in weekly on-call rotation for the partial hospitalization patients as well as the intensive outpatient patients with minimal to no supervision
Coordinator, Adolescent IOP
Baptist Hospital
11.1995 - 12.2001
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Streamlined administrative processes, allowing for more efficient use of resources and better support for project teams.
- Enhanced project tracking by developing comprehensive database, which allowed for real-time updates and adjustments.
- Boosted team morale and productivity by organizing team-building activities and maintaining open-door policy for feedback and concerns.
- Spearheaded volunteer program that expanded organization's community outreach, enhancing its public image and engagement.
- Organized and maintained project documentation, enabling quick access to important information and facilitating smoother project transitions.
- Enhanced team communication by implementing weekly coordination meetings and detailed project update emails.
- Increased client satisfaction by facilitating clear and consistent communication between project teams and stakeholders.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Developed and implemented an adolescent alcohol and drug addiction program
- Facilitated daily therapeutic groups with the adolescents
- Facilitated weekly parent groups
- Participate in community fundraising for the program, including participation in the yearly Children’s Miracle Network Telethon
- Coordinated liaison work between the adolescent and the recovering community
- Completed bio psychosocial assessment
- Determined adolescent readiness treatment
- Educated parents and family members about the disease of addiction
- Completed daily and weekly documentation in a timely manner
Education
Alcohol And Drug Studies
University of South Carolina
Columbia, SCMaster of Science - Public Health Education
University of South Carolina
Columbia, SC12.1995
Master Social Work - Social Work
University of South Carolina
Columbia, SC08.1994
Bachelor of Arts - Sociology
University of Florida
Gainesville, FL12.1987
Skills
- Multitasking and organization
- Customer service
- Data entry
- Decision-making
- Work Planning and Prioritization
- Relationship building
- Schedule coordination
- Document management
- Scheduling and calendar management
- Presenting ideas and plans
- Process improvement
Timeline
Coordinator, Adult Intensive Outpatient Program
Shands UF
08.2002 - 03.2023
Coordinator, Adolescent IOP
Baptist Hospital
11.1995 - 12.2001
Alcohol And Drug Studies
University of South Carolina
Master of Science - Public Health Education
University of South Carolina
Master Social Work - Social Work
University of South Carolina
Bachelor of Arts - Sociology
University of Florida
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