Laura Perez
Milwaukee
Summary
Reliable shift supervisor bringing several years of experience as team leader. Well-versed in setting goals, training new employees and monitoring performance. Great communicator with team members and managers of all levels.
Overview
5
5
years of professional experience
Work History
Shift Supervisor
Starbucks
Oak Creek
04.2025 - Current
- Supervised daily operations to ensure efficient store functionality.
- Managed inventory levels, ensuring product availability and freshness.
- Resolved customer complaints effectively, promoting a positive experience.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
Barista
Starbucks
Oak Creek
10.2023 - 04.2025
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Handled cash register transactions accurately and efficiently.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
Team Leader
Walgreens
Franklin
10.2024 - 01.2025
- Supervised daily operations to ensure efficient workflow and customer service.
- Trained team members on product knowledge and customer interaction techniques.
- Managed inventory levels and organized stock in accordance with company standards.
- Assisted in resolving customer complaints and inquiries effectively.
Team Associate
Walgreens
Franklin
09.2022 - 10.2024
- Collaborated with peers to meet strategic objectives and deliver on productivity and profitability targets.
- Initiated inventory control measures to sustain stock levels.
- Processed and retrieved customer special orders.
- Upheld high standards of productivity and quality in operations.
Barista
Starbucks, Outlets
Pleasant Prairie
01.2023 - 11.2023
- Prepared high-quality beverages following standardized recipes and procedures.
- Provided exceptional customer service in a fast-paced environment.
- Operated espresso machines and coffee brewing equipment efficiently.
- Trained new baristas on beverage preparation and customer service skills.
Team Member
Culver's Restaurant
Franklin
05.2021 - 10.2022
- Operated hoists and heavy tools to move and attach parts.
- Trained new team members using approved training materials and information.
- Processed and retrieved customer special orders.
- Rotated through series of different stations based on team needs.
- Assisted newly hired team members by explaining company procedures and safety requirements.
Education
High School Diploma -
Oak Creek High School
Oak Creek, WI06.2023
Skills
- Inventory management
- Cash handling
- Customer service
- Team supervision
- Staff training
- Workplace safety
Timeline
Shift Supervisor
Starbucks
04.2025 - Current
Team Leader
Walgreens
10.2024 - 01.2025
Barista
Starbucks
10.2023 - 04.2025
Barista
Starbucks, Outlets
01.2023 - 11.2023
Team Associate
Walgreens
09.2022 - 10.2024
Team Member
Culver's Restaurant
05.2021 - 10.2022
High School Diploma -
Oak Creek High School