Laura Perez Sosa
Firdale,USA
Summary
Knowledge with a solid background in retail operations and customer service, consistently ensuring accurate transactions and positive customer interactions. Proven ability to manage high-volume transactions efficiently and resolve issues promptly. Demonstrated strength in cash handling and communication skills.
I expect to work hard and be able to offer the best options and services to customers. In that way, I hope to improve my skills and grow alongside the company in a friendly work environment and a competitive salary that helps and allows me to become a better professional with many opportunities for promotion inside the firm.
Overview
8
8
years of professional experience
Work History
Customer Service and Cashier
Walmart
03.2024 - Current
- I assist customers regarding money and shopping services
- I operate the cash registers, either with cards, cash or both of them in a same transaction
- AlsoI need to be prepared for ansewring them all kind of concerns
- Build relationships with customers to encourage repeat business.
- Maintain a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Help customers complete purchases, locate items, and join reward programs.
- Assist customers with returns, refunds and resolving transaction issues.
- Count money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolve customer complaints professionally, leading to improved customer relations and loyalty.
- Adapt quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Manage cash drawer accurately, ensuring all transactions balanced at end of day.
- Contribute to significant decrease in queue times by streamlining checkout process.
- Boost team efficiency, share best practices in cash handling and customer interaction.
- Mentore new employees on cashier duties and best practices, improving overall staff performance.
- Collaborate with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Bagger
UPS
11.2023 - 03.2024
University Professor and Department Head
Educational Cuban System
09.2016 - 04.2023
- I used cumputers and different google docs systems, for making all kind of tests and learning programs for students
- I was also the responsible for the effective supervision of all my co-workers profesors, and the outcoming of every semester in the university carrer
- Encouraged class discussions by building discussions into lessons, actively soliciting input, asking open-ended questions and using techniques to track student participation.
- Enhanced student comprehension by incorporating real-world examples and case studies into lectures.
- Mentored junior faculty members, providing guidance on teaching strategies and career advancement opportunities.
- Championed diversity initiatives within the department, working towards creating an inclusive learning environment for all students.
Teller
Cuban Popular Bank
02.2022 - 08.2022
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
Hosting Receptionist
Airbnb
02.2018 - 03.2019
- I was in charge of receiving and reviewing all kind of calls, regarding to the booking and hosting of customers
- Also I did the reservations for different tours around the city
- I had to be aware of what customers needed and wanted to do, and in that way, I made different calls and scheduled their activities
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Education
Bachelor Of Literature - Languages
Cuban University
Cienfuegos Cuba07.2016
Skills
- Microsoft Office
- Cashier work
- Accounting
- Communication skills
- Computer skills
- Fast learner
- Customer service
- Dispatcher acknowledge
- Leadership skills
- Cash handling and management
- Written and verbal communication
- Cash register systems
- Work ethic and integrity
- Customer assistance
Expectation
I expect to work hard and be able to offer the best service to customers' homes by means of our technicians and improve customers' internet and video services. In that way I hope to improve my skills and grow up alongside the company with a friendly work environment, and a competitive salary, that help and allow me to become a better professional with many opportunities to promote inside the firm.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
French
Elementary
Alemán
Elementary
Timeline
Customer Service and Cashier
Walmart
03.2024 - Current
Bagger
UPS
11.2023 - 03.2024
Teller
Cuban Popular Bank
02.2022 - 08.2022
Hosting Receptionist
Airbnb
02.2018 - 03.2019
University Professor and Department Head
Educational Cuban System
09.2016 - 04.2023
Bachelor Of Literature - Languages
Cuban University
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