LAURA PERILLO
Nesconset,New York
Summary
Polished Hotel Concierge with exceptional qualifications in hospitality management. Dynamic and personable and well-versed in travel arrangements.
Overview
2
2
years of professional experience
Work History
Front Desk Concierge
The Disney Corporation
01.2023 - 06.2023
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Used internal software to process reservations, check-ins and check-outs.
- Answered customer telephone calls promptly and appropriately handled needs.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained clean and organized front desk areas to uphold polished company image.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Provided accurate information regarding local attractions, restaurants and activities.
Hostess
Osteria Umbra Ristorante
05.2021 - 12.2022
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Front Desk Assoicate
Fairfield Inn & Suites By Marriot
01.2022 - 05.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Handled assignments independently with good judgement and critical thinking skills.
Education
Bachelor of Arts - Tourism And Travel Management
Plymouth State University
Plymouth, NH05.2022
Skills
- Guest Services
- Safety and Security Procedures
- Customer Service
- Hospitality Service
- Customer Experience
- Service Quality
Timeline
Front Desk Concierge
The Disney Corporation
01.2023 - 06.2023
Front Desk Assoicate
Fairfield Inn & Suites By Marriot
01.2022 - 05.2022
Hostess
Osteria Umbra Ristorante
05.2021 - 12.2022
Bachelor of Arts - Tourism And Travel Management
Plymouth State University
Similar Profiles
Taylor WhiteTaylor White
Customer Service Representative at Disney Corporation-World of DisneyCustomer Service Representative at Disney Corporation-World of Disney
Jeremy WallaceJeremy Wallace
Sales & Solutions Specialist at Walt Disney CorporationSales & Solutions Specialist at Walt Disney Corporation
Miles CamposMiles Campos
Guest Services & Damage Control at Disney CorporationGuest Services & Damage Control at Disney Corporation
Alexa LippAlexa Lipp
Volunteer: Youth Squad EMT at Commack Volunteer Ambulance Corps.Volunteer: Youth Squad EMT at Commack Volunteer Ambulance Corps.
Amanda HolzmannAmanda Holzmann
Pet Hotel Associate at PetSmart CharitiesPet Hotel Associate at PetSmart Charities