Laura Perry
Eugene,OR
Summary
Dynamic professional with a proven track record for enhancing operational efficiency and client satisfaction. Expert in network contracting and credentialing, with a knack for problem-solving and active listening. Skilled in computer literacy and communication, adept at managing high-pressure situations with meticulous attention to detail.
Overview
12
12
years of professional experience
Work History
Network Contractor Recruiter
Alacrity Solutions
12.2022 - Current
- Provide guidance and support for new members, ensuring a smooth onboarding process that fosters long-term commitment.
- Optimized recruitment efforts by analyzing data and adjusting strategies accordingly for continuous improvement in results.
- Increased membership numbers by implementing strategic recruitment campaigns and engaging with potential members.
Credentialing Specialist And Database Administrator Support
Alacrity Solutions
09.2015 - 12.2022
- Worked closely with approximately 200 residential contractor offices across the country, along with their insurance agents to ensure that all insurance policies meet requirements; review required certifications including state and/or county business licenses ensuring they are current, and sensitive background information.
- Main point of contact for a Professional Engineering database for; troubleshooting system errors with users, enter new firm and user information, and update system of expired and renewed licenses.
- Developed internal training materials for management and maintenance of databases.
Order Management Specialist
Levi Strauss
08.2012 - 06.2015
- Created specialized spreadsheets to quickly update the sales department with daily orders allowing more efficient time management and improving order accuracy
- Formatted and entered all new data into order management systems for multiple accounts to ensure that actual orders aligned with projections.
- Managed orders throughout the full delivery process to guarantee timely and accurate shipping.
Registration And Customer Service Representative
University of Oregon Conference Services
10 2011 - 7 2012
- Assisted coordinators with answering emails and entering data into system for event attendees.
- Took on special projects to ease coordinators' workloads.
- Outlined the appropriate process and procedures necessary to fulfill and complete registration.
- Maintained contact with stakeholders, addressing customer inquiries, solving problems, and entering attendee registration information from over the phone, fax or mail.
Customer Service Representative
Burns Pest Elimination
8 2009 - 9 2011
- Streamlined processes and improved efficiency, transforming the termite services department into the company's most profitable section.
- Assisted customers by assessing needs and providing the service package best suited to their individual needs.
- Revised and managed the scheduling process for both termite inspections and treatments which greatly decreased the number of missed and late arrivals.
Education
High School Diploma - undefined
Clarksville High School
Clarksville, TN1996
Skills
- Client-oriented
- Active listening skills
- Computer savvy
- Skilled problem solver
- Personable
- Motivated team player
- Excellent communication skills
- Professional phone etiquette
- Flexible
- Attention to detail
- Works well under pressure
- Articulate and well-spoken
Timeline
Network Contractor Recruiter
Alacrity Solutions
12.2022 - Current
Credentialing Specialist And Database Administrator Support
Alacrity Solutions
09.2015 - 12.2022
Order Management Specialist
Levi Strauss
08.2012 - 06.2015
Registration And Customer Service Representative
University of Oregon Conference Services
10 2011 - 7 2012
Customer Service Representative
Burns Pest Elimination
8 2009 - 9 2011
High School Diploma - undefined
Clarksville High School