Laura Peters
Kingwood,TX
Summary
My experience and knowledge gives me the expertise in assisting customers before, during, and after purchases to satisfy customer needs. I excel in seeking the highest quality clientele to ensure long term client retention and underwriting that makes companies proud to be affiliated with me. Caring about my customers, protecting their assets, while seeking out the top companies to insure them with has led to the majority of my clients being with our agency for over 20 years. I will continue to work hard for the existing clientele, their children, grandchildren, new clients, and the companies I represent. I do love personal lines but commercial insurance has always been my passion and working to get the best price and coverage for all of my clients is very thrilling.
Overview
33
33
years of professional experience
Work History
Office Manager/ Agent
John M. Hiney Insurance
09.1995 - Current
- Company Overview: Agency was a Farmers Insurance captive agent from the start of my employment Sept
- 1995 and became independent brokering through PGI from August 2017 to current
- Agency was heavily commercial orientated brokering through many MGA’s
- Answering phones, responding to inquiries, taking payments, certificates of insurance, quoting and sales for current and new business leads
- Establish customer relationships and follow up with customers, as needed
- Work with owner to establish and meet marketing goals
- Identify client needs and educate on coverage’s, policy changes, and insurance options
- Managing office operations including scheduling meetings and appointments
- Accounts Payable/ Receivable/ Payroll
- Agency was a Farmers Insurance captive agent from the start of my employment Sept
- 1995 and became independent brokering through PGI from August 2017 to current
- Agency was heavily commercial orientated brokering through many MGA’s
Office Manager/ Producer
Robert B. Schultz III Insurance
05.1992 - 09.1995
- Company Overview: Farmers Insurance Agency
- Started as an office assistant and quickly found I had a love for the business
- I was the office manager within a year employing 3 other customer service reps
- Customer service and sales
- Accounting management including payroll, accounts receivable, and accounts payable
- Accountable for recruitment, management, and development of employees
- Farmers Insurance Agency
Education
P&C insurance agents license -
03.2002
Solicitors license -
09.1994
High School -
Hargrave High School
Huffman, TX01.1988
Skills
- Property & Casualty Background
- Prospecting
- Networking
- Analytical Skills
- Verbal Communication
- Written Communication
- System Navigation
- Comparative Raters
- Billing
- Vendor engagement
- Business administration
- Policy development
- Account reconciliation
- Customer relations
- Data entry
- Mail handling
- Clerical support
- Financial reporting
Timeline
Office Manager/ Agent
John M. Hiney Insurance
09.1995 - Current
Office Manager/ Producer
Robert B. Schultz III Insurance
05.1992 - 09.1995
P&C insurance agents license -
Solicitors license -
High School -
Hargrave High School
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