Laura Petersen
Mesa,AZ
Summary
Dynamic professional specializing in customer relationship management and communication. Demonstrated success in improving customer satisfaction and optimizing classroom environments. Achievements include enhanced learning experiences and increased operational efficiency.
Overview
23
23
years of professional experience
Work History
Substitute Teacher
Queen Creek Unified School District
Mesa, AZ
02.2023 - Current
- Managed classroom behavior to create a productive learning environment.
- Encouraged positive behavior among students through effective communication techniques.
- Provided classroom instruction outlined in teacher's lesson plans.
- Enforced classroom routines to keep students on schedule and operating at consistent level.
- Implemented school policies and procedures in the classroom.
- Requested as substitute teacher based on excellent referrals and trusted performance.
Customer Service Representative
Milkmaid Goods
Mesa, Arizona
03.2021 - 06.2023
- Assisted customers with product inquiries and order placements.
- Resolved customer complaints through effective communication and problem-solving.
- Processed returns and exchanges following company policies and procedures.
- Maintained accurate records of customer interactions in Shopify and Gorgias.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Enrollment Advisor
University of Phoenix
Phoenix, AZ
10.2009 - 12.2011
- Guided prospective students through enrollment processes and academic program options.
- Assisted students in completing necessary documentation for admissions and financial aid.
- Conducted informational sessions to educate potential students about degree offerings.
- Collaborated with academic departments to ensure accurate program information dissemination.
- Provided ongoing support to enrolled students regarding course selection and registration.
- Maintained detailed records of student interactions in the enrollment database system.
- Developed strategies to improve student engagement and retention during enrollment phases.
Work Director
Wells Fargo
Tempe, Arizona
08.2003 - 10.2009
- Facilitated daily operations through staff management and training of new employees.
- Coordinated with multiple branches to resolve issues promptly.
- Demonstrated strong communication skills in addressing operational challenges.
- Exhibited effective problem-solving abilities to enhance workflow efficiency.
- Facilitated team meetings to encourage communication and align project goals.
- Ensured compliance with company policies and regulatory requirements in all operations.
Education
MBA - Master of Business Administration
University of Phoenix
Phoenix, AZ04-2011
Bachelor of Science - Business Administration And Management
Arizona State University
Tempe, AZ05-2008
Skills
- Customer relationship management
- Time management
- Persuasion skills
- Interpersonal relations
- Organizational skills
References
References available upon request.
Timeline
Substitute Teacher
Queen Creek Unified School District
02.2023 - Current
Customer Service Representative
Milkmaid Goods
03.2021 - 06.2023
Enrollment Advisor
University of Phoenix
10.2009 - 12.2011
Work Director
Wells Fargo
08.2003 - 10.2009
MBA - Master of Business Administration
University of Phoenix
Bachelor of Science - Business Administration And Management
Arizona State University