Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Laura Peterson

Laura Peterson

Spencer,MA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Document Specialist

Commonwealth Of Massachusetts
Worcester , Mass
01.2022 - Current
  • Participate in work of Subordinates to facilitate productivity or to overcome difficult aspects of work
  • Reviews file, records, and other documents to obtain information to respond to request
  • Complete, record, and proofread data and other information, such as records or reports
  • Handled incoming business and client requests for information.
  • Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Interacted with customers by phone, email or in-person to provide information.

Coordinator Specialist

Caretenders- LHC Group
Westborough, MA
07.2019 - 04.2020
  • Maintained knowledge of health care industry, including formal and pending insurance authorizations, and physicians orders.
  • Verified system information for accuracy and integrity and filled in gaps by conducting research and reaching out to customers or internal personnel.
  • Responsible for daily, weekly and monthly scheduling of all direct care employees 15+, 70+ patients.
  • Made multiple phone calls daily to establish first contact with potential customers and set meetings with salespeople.
  • Established and maintained client rapport by utilizing quality customer service.

Clinical Coordinator

Medical ResourcesHealth
Worcester, MA
03.2017 - 07.2019
  • Organized and facilitated five department head meetings weekly, discussing current census, admissions and discharges and residents' Medicaid application.
  • Managed over 50+ customer calls per day
  • Oversaw quality assurance programs to enhance performance and consistently achieve superior care standards.
  • Provide ongoing case management to patients to implement appropriate treatment plan, adhere to quality models and maximize utilization of services needed to achieve optimal outcomes.

Human Resources Manager

Direnzo Towing
Millbury, MA
06.2016 - 02.2017
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
  • Maintained company compliance with local, state and federal laws, in addition to established organizational standards.
  • Managed random monthly drug testing for over 150+ employees.
  • Directed job fairs to bring in local talent for long term and seasonal positions.
  • Facilitated communication and coordination between employees and management to keep parties informed.

Education

Quinsigamond Community College
Worcester, MA

Skills

  • Training & Development
  • Leadership
  • Payroll coordination
  • Good telephone etiquette
  • Self-motivated professional

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The price of anything is the amount of life you exchange for it.
Henry David Thoreau

Timeline

Document Specialist

Commonwealth Of Massachusetts
01.2022 - Current

Coordinator Specialist

Caretenders- LHC Group
07.2019 - 04.2020

Clinical Coordinator

Medical ResourcesHealth
03.2017 - 07.2019

Human Resources Manager

Direnzo Towing
06.2016 - 02.2017

Quinsigamond Community College

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Laura Peterson