Laura Peterson
Sr secretary Admin
Boylston,MA
Summary
Dedicated professional with demonstrated strengths in customer service, office management, and time and trend tracking. Experienced troubleshooter with a proven record of exceeding goals. Excellent verbal and written communicator with a strong background cultivating positive relationships for customers and patients.
Overview
24
24
years of professional experience
Work History
Senior Secretary, Medical Administration
UMass Memorial Health
04.2025 - Current
- Coordinate medical office activities and trainings, schedule employees’ work, recommend process improvements and implement new procedures, and monitor employee performance.
- Perform clerical duties such as transcribing medical reports for physicians from dictation, maintaining confidential records, and editing communications.
- Carry out various office duties such as coordinating internal and external meetings, responding to phone inquiries, providing routine information on procedures and standard policies, verifying patient’s insurance coverage and managed care referrals, registering patients, and coordinating visits and medical procedures for inpatients and outpatients.
- Foster quality customer service with visitors and patients and assist medical personnel.
Processing Clerk I
Worcester Registry of Deeds
01.2024 - 04.2025
- Received and reviewed legal documents for permanent recording for Southern Worcester County.
- Indexed documents and plans accurately before scanning and making available to public.
- Worked with supervisors to identify discrepancies of documents and plans.
- Provided friendly, knowledgeable assistance to incoming visitors and customers.
Coordinator Specialist
Caretenders—LHC Group
07.2019 - 04.2020
- Maintained current census and admissions and discharges.
- Tracked project progress and identified and resolved obstacles.
- Dealt professionally and courteously with team members and clients to enhance relationships.
- Resolved escalated customer complaints and answered questions regarding policies and procedures.
Clinical Coordinator
Medical Resources Home Health
03.2017 - 07.2019
- Monitored formal, pending, expiring authorizations, and physicians orders.
- Supervised clinical support staff such as medical surgical and behavioral clinicians.
- Managed patient schedules, appointments, and follow-ups for seamless care experience.
Human Resources Manager
Direnzo Towing
06.2016 - 02.2017
- Developed and implemented employee training programs to enhance workforce skills and productivity.
- Streamlined recruitment processes, improving candidate experience and reducing time-to-fill for open positions.
- Conducted performance evaluations, providing constructive feedback to employees for professional growth.
- Managed employee benefits administration, ensuring compliance with regulations and enhancing staff satisfaction.
- Improved compliance with health and safety regulations by developing and implementing comprehensive training for all staff.
Education
High School - diploma
Bartlett High School
Webster, MACollege - courses in computer science
Quinsigamond College
Worcester, MASkills
- 24 years of customer service
- 10 years of training and development
- Microsoft Office
- Office administration
- Payroll administration
Timeline
Senior Secretary, Medical Administration
UMass Memorial Health
04.2025 - Current
Processing Clerk I
Worcester Registry of Deeds
01.2024 - 04.2025
Coordinator Specialist
Caretenders—LHC Group
07.2019 - 04.2020
Clinical Coordinator
Medical Resources Home Health
03.2017 - 07.2019
Human Resources Manager
Direnzo Towing
06.2016 - 02.2017
High School - diploma
Bartlett High School
College - courses in computer science
Quinsigamond College
Personal Information
Title: Document Specialist
Similar Profiles
Brian PfisterBrian Pfister
Police Officer at UMASS Memorial HealthPolice Officer at UMASS Memorial Health
Erin GrenierErin Grenier
RN Case Manager at UMass Memorial Health CareRN Case Manager at UMass Memorial Health Care
Tim JonesTim Jones
Digital/Social Media Manager at UMass Memorial Health - Milford Regional Medical CenterDigital/Social Media Manager at UMass Memorial Health - Milford Regional Medical Center
Jonathan LawtonJonathan Lawton
Sales Manager at Forrester Research Inc.Sales Manager at Forrester Research Inc.
Alan LongAlan Long
Juvenile Justice Youth Development Specialist I at Department Of Youth ServicesJuvenile Justice Youth Development Specialist I at Department Of Youth Services