Laura Petitti

Operations and business management of all clinical sites for Department of Orthopedics

• Provided supervision and management to site Practice Managers and Orthopedic Call Center Manager
• Process improvement projects relating to clinic flow, call center efficiency, customer service.
• Developed and implemented strategies to improve patient access, satisfaction and care quality
• Created and implemented organizational policies and procedures

• Responsible for the day to day operations management in the Department of Orthopedic Surgery
• Managed multiple teams including patient call center, administrative assistants and ambulatory practice staff
• Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel

• Responsible for process improvement projects for the Department of Orthopedics
• Coordinated orthopedic faculty recruitment activites at the direction of Orthopedic leadership
• Managed Harvard Medical School orthopedic faculty appointments and promotions
• Managed provider credentialing for MDs and APP staff
• Maintained and created content for the department’s page on BIDMC.org.

• Provided administrative support for Orthopedic Department Chief including calendar management and travel planning
• Provided oversight for department’s HMS CME courses
• Provided administrative support for Division of Orthopedic Oncology (surgery scheduling, care coordination).

• Answered phone calls and messages for busy spine surgery practice
• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls
• Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing
• Coordinated managed care referrals referrals through insurance and other medical specialists and documented details in patient charts
• Obtained insurance prior authorization for diagnostic exams

• Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
• Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
• Provided supervision and management to team of support personnel.

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Developed systems and procedures to improve operational quality and team efficiency.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Led hiring, onboarding and training of new hires to fulfill business requirements.

• see above

• Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information
• Responded to patient inquiries to provide information and details of medical records
• Maintained patient records in compliance with security regulations
• Developed and maintained organized filing system for medical records to adhere to HIPAA regulations