Laura Phillips
Brunswick,OH
Summary
Highly organized and detailed medical secretary with 20 years of experience working in fast paced, high-pressured medical environments. Knowledgeable about healthcare processes and administrative requirements. Capable of managing patient charts, forms, insurance, billing and payments. Patient-oriented and helpful candidate familiar with MS Office and EHR and billing systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care.
Overview
19
19
years of professional experience
Work History
Corporate Billing Coordinator
Legacy Health Services
Parma, OH
08.2022 - 09.2023
- Liaised between patients, insurance companies, and billing office.
- Filed paper and electronic primary and secondary insurance claims CMS 1500 and UB04.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency for 10 nursing home facilities.
- Retrieved & posted Electronic Remittance Advice (ERA's) for 18 nursing facilities. Scanned all EOB’s into system and created file for original EOB's, while verifying accuracy of data.
- Reviewed Accounts Receivable Aging Reports of 10 nursing facilities to identify outstanding balances and took appropriate action to research and resolve balances.
- Coordinated timely medical records and claims reviews with nursing 18 facilities. Possesses a clear understanding and ability to work directly with the nurse auditor. Followed up with audit findings.
- Analyzed denials and submitted appeals to insurance companies along with multitasking by performing a wide variety of duties to ensure claims get paid within timely filing timelines. Followed up on denied claims to verify timely patient payment and resolution.
Medical Secretary
Digestive Disease Consultants
Brunswick, OH
09.2013 - 09.2022
- Act as liaison between physician and patient, using excellent communication and customer service skills.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing calendars for 5 physicians and 5 nurse practitioners and answering over 120+ phone calls daily
- Accurately checking and analyzing patient data, scanning insurance & forms essential to medical registration and billing process
- Increased office efficiency with thorough management of medical records, ensuring accuracy and accessibility for all staff members.
- Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment, or verbal direction.
- Performed full range of administrative medical support services while ensuring highest level of patient care.
- Extensive experience providing project management. Teamed up with physicians requests and designed patient surgery instructions, revised recall and other patient forms for better patient satisfaction and understanding.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing calendars for multiple physicians.
Medical Secretary
Neurology & Neuroscience Associates
Medina, OH
05.2004 - 09.2013
- Streamlined office communications by promptly answering phone 90 calls a day, routing messages, and providing accurate information to patients.
- Improved patient experiences by efficiently managing and and scheduling appointments for 3 neurologists and 1 nurse practitioner.
- Independently and proficiently managed check-in and check-out processes, ensuring smooth appointment transitions.
- Expertise electronic medical records management and effectively maintaining accuracy in records for upcoming patient appointments, ensuring easy availability for medical staff.
- Accurately posted daily payments, charges and submitted claims electronically for smooth billing process.
- Assisted in documenting vital signs, health history and medications for patients to enhance smooth patient flow.
- Facilitated seamless communication between patients and healthcare providers by effectively relaying messages, test results, and prescription refills and patient triages.
- Assisted in documenting vital signs, health history and medications for patients to enhance smooth patient flow.
Skills
- HIPAA Compliance
- Medical Terminology
- Electronic Health Records
- Medical Billing and Coding
- Transcription
- Schedule Management
- Patient Charting
- Data Entry
- Customer Service
- Communication
Timeline
Corporate Billing Coordinator
Legacy Health Services
08.2022 - 09.2023
Medical Secretary
Digestive Disease Consultants
09.2013 - 09.2022
Medical Secretary
Neurology & Neuroscience Associates
05.2004 - 09.2013