Laura Philllips
Hillsboro,IL
Summary
Experienced with patient care coordination and case management. Utilizes communication and organizational skills to ensure comprehensive care plans. Track record of patient advocacy and efficient resource utilization.
Professional with strong background in nursing and case management, specializing in patient advocacy and care coordination. Adept at developing comprehensive care plans, managing complex medical cases, and working collaboratively with multidisciplinary teams to achieve optimal patient outcomes. Known for adaptability, reliability, and results-focused approach in dynamic healthcare environments. Skilled in patient assessment, discharge planning, and resource utilization.
Seasoned nursing professional offering proven clinical knowledge, natural interpersonal strengths and technical abilities. Knowledgeable about EMR charting, medication administration and interdisciplinary collaboration focused on optimizing patient care and support. Quality-focused and efficiency-driven leader.
Patient-oriented Nurse with 17 years of diverse experience in direct patient care, staff supervision and department operations. Skilled at multitasking and prioritizing patient needs and daily assignments.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
RN- Case Manager Home Health
Memorial Medical Center
05.2021 - 06.2024
- Provided emotional support to patients coping with chronic illness or end-of-life decisions, fostering resilience during difficult times.
- Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
- Collaborated closely with physicians to develop individualized treatment plans, supporting optimal patient outcomes.
- Educated patients and families on available community resources, facilitating access to necessary support services.
- Enhanced patient care by developing comprehensive care plans and coordinating with interdisciplinary healthcare teams.
- Reduced hospital readmission rates through effective case management and patient education on self-care techniques.
- Served as a key liaison between patients, families, and healthcare providers, fostering open communication and trust among all parties involved in the care process.
- Promoted adherence to treatment plans by conducting regular follow-up visits and providing ongoing support to patients.
- Implemented evidence-based practices to improve overall clinical performance and patient outcomes.
- Improved patient satisfaction scores by providing timely follow-ups and addressing concerns promptly.
- Conducted comprehensive assessments of patient needs to inform effective care planning.
- Monitored patient progress closely, adjusting care plans as necessary to meet evolving health requirements.
- Developed strong relationships with patients and their families, providing support and education on health management.
Clinical Informatics RN
Hillsboro Area Hospital
11.2012 - 04.2022
- Provided guidance in development, implementation and maintenance of company clinical information system.
- Led the successful transition to a new EHR system, minimizing disruption to patient care and maintaining seamless operations throughout the organization.
- Supported nursing staff in adopting evidence-based practices through the design of user-friendly digital resources available at point-of-care locations.
- Supported corporate objectives and applied team feedback to develop and implement information system strategy.
- Provided guidance for cross-departmental clinical improvements.
- Improved data accuracy by standardizing data input methods, ensuring consistent documentation across all departments.
- Liaised between providers and IT team to inform management and facilitate project completion.
- Evaluated existing clinical processes to identify opportunities for improvement, resulting in optimized workflows and enhanced patient outcomes.
- Collaborated with interdisciplinary teams to develop customized clinical decision support tools, enhancing patient safety and quality of care.
- Served as a liaison between IT department and healthcare providers, ensuring smooth integration of technology into daily practice routines without hindering productivity or compromising patient confidentiality.
- Increased staff efficiency by providing comprehensive training on clinical informatics systems and supporting ongoing education efforts.
- Participated in industry conferences to stay abreast of emerging trends in clinical informatics, applying new knowledge to drive continuous improvement within the organization.
- Applied medical subject matter knowledge to improve IT systems and functions.
Director of Emergency Services-Interim
Hillsboro Health
11.2017 - 03.2018
- Ensured continuity of care for patients transitioning between acute care services and community-based support systems by collaborating with case managers, social workers, and other key stakeholders.
- Oversaw recruitment efforts, selecting highly skilled professionals to join the Emergency Services team.
- Facilitated open communication among team members by promoting a culture of transparency, accountability, and mutual respect within the department.
- Led multi-disciplinary team meetings to review complex cases, foster collaboration among staff members, and ensure consistent best practices across all aspects of the department''s operations.
- Developed policies and procedures in compliance with regulatory requirements, ensuring a safe environment for both patients and staff members.
- Promoted staff engagement and morale by recognizing outstanding performance, encouraging open dialogue about workplace challenges, and providing opportunities for growth and advancement within the organization.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
RN, Medical-Surgical
Hillsboro Area Hospital
11.2012 - 06.2015
- Prioritized critical thinking skills in assessing patient conditions, leading to timely interventions that prevented complications or deterioration of health status.
- Enhanced patient satisfaction by providing compassionate and attentive care to a diverse population of patients.
- Contributed to a positive work environment through effective communication and collaboration with colleagues and supervisors.
- Utilized critical thinking skills to recognize early signs of complications, allowing for timely interventions and preventing adverse outcomes.
- Conducted comprehensive patient assessments, identifying pertinent data that informed care plan development and intervention implementation.
- Improved patient outcomes by consistently implementing evidence-based nursing practices in medical-surgical settings.
- Actively participated in quality improvement initiatives aimed at optimizing patient care delivery within the medical-surgical setting.
- Maintained compliance with regulatory standards by staying current on best practices within the medical-surgical nursing field.
- Ensured continuity of care during transfer or discharge by communicating relevant patient information to the appropriate healthcare providers or facilities.
- Promoted a culture of safety by adhering to infection control protocols, reducing the incidence of hospital-acquired infections.
- Assisted physicians during bedside procedures, ensuring proper equipment was available, promoting patient safety, and enhancing overall clinical outcomes.
- Collaborated with interdisciplinary team members to develop and implement individualized care plans for optimal patient outcomes.
- Reduced hospital readmission rates through effective discharge planning and patient education on self-care management.
- Administered medications and treatment to patients and monitored responses.
- Monitored patient vital signs to perform thorough condition assessments.
- Managed patients' pain by implementing pharmacological and non-pharmacological pain management interventions.
- Started intravenous fluids, administered medications, and documented patient charts by recording food and fluid output and intake.
- Educated patients and families on medical-surgical procedures, therapeutic regimens, and pain management techniques.
- Advocated for and strived to protect health, safety, and rights of patient.
RN Floor Nurse
St Johns Hospital
01.2007 - 11.2012
- Provided effective patient education, ensuring understanding of medical conditions and treatment protocols for better self-management.
- Promoted a safe environment by consistently adhering to infection control policies and procedures.
- Strengthened relationships between patients, families, and healthcare providers through clear communication and active listening skills.
- Collaborated with healthcare team members to assess, implement and evaluate nursing care plans.
- Communicated effectively with patients and family members to convey important instructions and discuss treatments.
- Ensured accuracy in patient records by meticulously documenting assessments, interventions, and outcomes, ultimately contributing to better-informed decision making by healthcare providers.
- Established compassionate environment by providing psychological, emotional and spiritual support to patients and families.
- Coped effectively with mental and emotional challenges of positions by remaining centered on patients' needs and delivering quality care.
- Supported smooth transitions of care by effectively collaborating with other nurses during shift handovers, ensuring seamless continuity of patient care.
Education
Associates Degree of Nursing - Nursing
Lincoln Land Community College
Springfield, IL12-2007
Timeline
RN- Case Manager Home Health
Memorial Medical Center
05.2021 - 06.2024
Director of Emergency Services-Interim
Hillsboro Health
11.2017 - 03.2018
Clinical Informatics RN
Hillsboro Area Hospital
11.2012 - 04.2022
RN, Medical-Surgical
Hillsboro Area Hospital
11.2012 - 06.2015
RN Floor Nurse
St Johns Hospital
01.2007 - 11.2012
Associates Degree of Nursing - Nursing
Lincoln Land Community College
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