Laura Pimentel
Bay Shore
Summary
Bilingual Executive Assistant and Operations Professional with experience supporting senior leadership in fast-paced, regulated environments. Expert in executive communications, project tracking, and cross-functional collaboration. Proven ability to anticipate executive needs, streamline operations, and maintain strict confidentiality. Experienced in planning and execution while driving strategic initiatives and fostering organizational inclusivity.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Strategic Planning and Execution Lead
Travelers Insurance
11.2024 - Current
- Created a controlled facilitator playbook used as a core SOP, ensuring standardization across 10+ facilitators and increasing content consistency by 35%. Incorporated stakeholder feedback to align with company goals and quality standards.
- Built and manage a SharePoint-based repository for training documentation and project materials, improving access to controlled documents and reducing retrieval time by 40%.
- Developed a project tracking system in Excel and SharePoint to monitor task progress, dependencies, and milestone completion, enabling early identification of delays and ensuring 100% on-time deliverables over a 6-month period.
- Delivered monthly updates to senior leadership, using dashboards and data visualizations to communicate progress, risks, and required actions, which enhanced stakeholder visibility and increased alignment by 25% (based on feedback).
- Designed and presented strategic overviews of the development program, demonstrating how the project would help facilitators improve learner outcomes and meet individual development benchmarks; presentations received a 95% satisfaction rate from internal stakeholders.
- Led stakeholder engagement meetings and published clear next-step communications, resulting in consistent cross-functional collaboration.
- Conducted mini-feedback loops and rapid improvement sprints based on facilitator and learner insights to refine deliverables -contributing to an ongoing initiative to raise the satisfaction survey score by 10% within one year.
- Ensured project quality assurance by aligning deliverables to internal standards, reviewing materials for accuracy and clarity, and tracking feedback and analyzing results for resolution and follow-up.
Product Design, Development & Health Manager
Travelers Insurance
02.2023 - 11.2024
- Led initiatives to align operational workflows with enterprise goals, ensuring compliance with internal quality standards and process documentation requirements.
- Drafted and maintained internal SOPs and procedural documents to support the operational lifecycle and ensure alignment with industry best practices.
- Collaborated cross-functionally with engineering, product, and support teams to troubleshoot user pain points and implement corrective actions, reducing feedback volume by 15%.
- Chaired weekly stakeholder meetings with global vendors, identifying and addressing gaps in process performance and tracking action items through closure using DMAIC methodology.
- Delivered data-backed performance reports to senior leadership, driving process improvements, increasing operational efficiency.
Leadership Coordinator & Committee Liaison
Disability & Allies Diversity Network
03.2022 - 03.2023
- Coordinated scheduling, agendas, and minutes for leadership meetings, ensuring timely follow-up and alignment with organizational goals.
- Managed correspondence, communications, and documentation on behalf of executive sponsors.
- Prepared presentations, reports, and event materials to support company-wide diversity initiatives.
- Anticipated leadership needs by tracking priorities, providing background research, and ensuring smooth execution of projects.
- Acted as the primary point of contact for cross-departmental collaboration, strengthening relationships across all organizational levels.
Auto Damage Claims Professional
Travelers Insurance
07.2021 - 02.2023
- Managed a complex caseload of over 85 current auto claims while maintaining over $2M in reserve accountability, ensuring timely resolution and adherence to regulatory and internal quality standards.
- Interfaced with internal and external stakeholders to investigate and resolve customer escalations, analyzing root causes and applying corrective actions.
- Contributed to continuous process improvements that reduced claim cycle times by 18%, supporting higher customer satisfaction scores and internal compliance targets.
- Ensured accuracy and completeness of case files and documentation in accordance with company SOPs and industry standards.
Claims Operations Specialist
Travelers Insurance
05.2016 - 07.2021
- Developed SOPs and process documentation to support leadership and streamline operations.
- Coordinated cross-department communications, supporting management in workflow planning and operational oversight.
- Supported audit readiness by managing document accuracy and timely communication with stakeholders.
Education
Bachelor of Arts - Sociology
SUNY College at Old Westbury
Old Westbury, NY01.2013
Skills
- Microsoft Office Suite: Word, Excel, PowerPoint, Outlook, Teams
- SharePoint & Project Collaboration Platforms
- Travel & Expense Compliance Knowledge
- Calendar & Workflow Management
- Reporting & Dashboard Creation
Accomplishments
- Led executive-level reporting and stakeholder updates that increased leadership alignment by 25%.
- Chief of Staff, Disability & Allies Diversity Network: drove organizational inclusivity initiatives and managed executive operations.
- Streamlined executive document access and project tracking, improving efficiency by 40%.
Certification
Lean Six Sigma Yellow Belt
Languages
Spanish
Native or Bilingual
Interests
Collaboration, Attention to Detail, Project Coordination
Timeline
Strategic Planning and Execution Lead
Travelers Insurance
11.2024 - Current
Product Design, Development & Health Manager
Travelers Insurance
02.2023 - 11.2024
Leadership Coordinator & Committee Liaison
Disability & Allies Diversity Network
03.2022 - 03.2023
Auto Damage Claims Professional
Travelers Insurance
07.2021 - 02.2023
Claims Operations Specialist
Travelers Insurance
05.2016 - 07.2021
Bachelor of Arts - Sociology
SUNY College at Old Westbury
Core Competencies
- Executive Calendar & Meeting Coordination
- Travel & Expense Management
- C-Suite & Board Communications
- Presentation & Report Preparation (Word, Excel, PowerPoint)
- Office Operations & Staff Oversight
- Cross-Functional Collaboration & Stakeholder Engagement
- Project Tracking & Workflow Optimization
- Confidentiality & Discretion
- Diversity, Equity & Inclusion Leadership
Similar Profiles
Madeline MendezMadeline Mendez
Spanish Translator at Travelers InsuranceSpanish Translator at Travelers Insurance
Huda AbduljalilHuda Abduljalil
Auto Physical Damage Adjuster at Travelers InsuranceAuto Physical Damage Adjuster at Travelers Insurance
Kenni OkungbowaKenni Okungbowa
Auto Claims Representative at Travelers InsuranceAuto Claims Representative at Travelers Insurance
Sacha ChunnilalSacha Chunnilal
Nursing Assistant at St catherine of Siena Nursing and RehabiliationNursing Assistant at St catherine of Siena Nursing and Rehabiliation
Melissa SannitoMelissa Sannito
Registered Nurse at Northwell Health Southside HospitalRegistered Nurse at Northwell Health Southside Hospital