Laura Pinnow
Eureka,CA
Summary
Accomplished Production Manager & Administrative Assistant at The Sun Valley Group, adept in operations management and fostering strong leadership. Enhanced team performance and efficiency through strategic planning and critical thinking, significantly improving productivity. Excelled in staff management and scheduling, ensuring alignment with company goals while promoting a culture of continuous improvement and collaboration. Organized, dependable and detail-oriented with experience in data-entry managing multiple priorities with a positive attitude.
Overview
22
22
years of professional experience
Work History
Production Manager & Administrative Assistant
The Sun Valley Group
04.2012 - Current
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Responsible for 250+ team members across three departments
- Coordinated with other departments to align production with customer requirements.
- Enforced health and safety protocols to promote safe working environment.
- Analyzed production data and prepared reports for senior management.
- Enhanced team collaboration and communication through regular meetings and progress updates.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Coordinated with sales and marketing departments to align production schedules with demand forecasts, maximizing both efficiency and customer satisfaction.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
Manager
American Cancer Discovery Shop
05.2009 - 04.2012
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Responsible for 100+ volunteers.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
In Home Support Caregiver
Humboldt County Health & Human Services
06.2008 - 06.2009
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Head Waitress Positions
Bev's Café, Marcelli's, Go Fish & Chips Café
03.2002 - 02.2008
- Supervised server staff and simultaneously served personal section of tables.
- Maintained a clean and inviting dining area to enhance overall guest experience at the restaurant.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Managed waitstaff scheduling, ensuring proper coverage during peak hours for optimal service efficiency.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Education
High School Diploma -
Bloomington High School South
Bloomington, IN05.1988
Skills
- Team Management
- Production Planning
- Strong leadership abilities
- Decision-Making
- Critical Thinking
- Troubleshooting skills
Timeline
Production Manager & Administrative Assistant
The Sun Valley Group
04.2012 - Current
Manager
American Cancer Discovery Shop
05.2009 - 04.2012
In Home Support Caregiver
Humboldt County Health & Human Services
06.2008 - 06.2009
Head Waitress Positions
Bev's Café, Marcelli's, Go Fish & Chips Café
03.2002 - 02.2008
High School Diploma -
Bloomington High School South
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