Laura Pinto
Union,NJ
Summary
Dynamic Office Manager with proven expertise at Twenty Four 7 Contracting, enhancing team productivity and customer satisfaction through exceptional service and effective communication. Skilled in office administration and document management, I streamlined processes and improved operational efficiency, ensuring accurate financial records and fostering strong client relationships.
Overview
16
16
years of professional experience
Work History
Office Manager
Twenty Four 7 Contracting
08.2016 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Received and processed incoming stock to keep inventory levels accurate and up-to-date.
- Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
- Proactively identified damaged or defective items before shipping, minimizing potential customer dissatisfaction and the need for returns.
- Collaborated with other departments to optimize warehouse operations and keep production high.
- Assisting with returns and exchanges to restore customer confidence and prevent loss of business.
- Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
Purchasing Assistant
The Challenge Printing Co
01.2009 - 01.2016
- Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
- Maintained accurate records of purchases, pricing, and documentation for audit purposes.
- Established and managed supplier and vendor relationships.
- Verified receipt of items by comparing items received to items ordered and resolved shipment order errors with suppliers.
- Prepared purchase orders accurately and followed up with suppliers to confirm receipt and delivery schedules.
- Managed inventory levels effectively to prevent stockouts and minimize holding costs.
- Maintained complete documentation and records of all purchasing activities.
- Oversaw purchase order shipments by managing deadlines and cancellation dates.
- Assisted in the development of purchasing strategies, resulting in improved supply chain performance.
- Processed purchase orders and invoices in accordance with company procedures.
- Maintained documentation for all purchases.
- Analyzed and reported on inventory levels to determine purchasing requirements.
Education
High School Diploma -
West Side High School
Newark, NJ06-2001
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Scheduling and calendar management
- Administrative support
- Document management
- Clerical support
- Employee supervision
- Professional and courteous
- Microsoft PowerPoint, Excel and Word
Languages
Spanish
Professional Working
Timeline
Office Manager
Twenty Four 7 Contracting
08.2016 - Current
Purchasing Assistant
The Challenge Printing Co
01.2009 - 01.2016
High School Diploma -
West Side High School
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