Laura Pisani

• Supervising English Language Instruction (ELI) implementation including overseeing the work of the program specialist, program assistants, and teachers
• Client outreach, intake, registration, and testing; checking client eligibility based on ORR guidelines
• File management, managing office workflow, and day-to-day creative problem solving
• Communication, outreach, and meetings with partner agencies & reporting to the grantor and various funders

• Triaged incoming phone, email, and form requests for appointments, treatments, and medications, according to protocol
• Created and updated medical records in ShelterLuv Database, and maintained office files accurately through immediate data entry
• Revised and created various documents using Microsoft and Google Suite, and ensured that necessary forms or handouts are available

• Welcomed hundreds of migrants, asylum seekers and asylees from ICE detention centers and conducted intakes on arrival
• Managed daily shelter operations including greeting clients and visitors, managing volunteers, and performing administrative tasks
• Corresponded with detainees in immigration detention centers, communicated with lawyers about mutual clients, and sent sponsorship letters
• Oversaw donation program by evaluating needs of clients, coordinating item pick up dates and facilitating the effective distribution of resources
• Provided Spanish and French interpretation for clients in medical, legal and academic settings

• Designed and implemented individualized lesson plans in Spanish for K-2 students based on assessments & using research-based techniques
• Evaluated students’ performance and maintained attendance reports
• Mentored over 30+ students below grade level who displayed significant improvement in self-esteem, character, and classroom conduct
• Organized data to assess student reading progress in order to achieve their reading goals

• Provided planned intervention for 10 students for a minimum of 900 minutes, plus whole class support for 96 students in English Language Arts
• Facilitated weekly sessions for 10 students to develop socio-emotional skills and to improve attendance rate
• Coordinated an English as a Second Language (ESL) afterschool club 3 times a week

GPA: 3.9, Summa Cum Laude

GPA: 4.0