Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Laura Pitts

Winter Haven

Summary

As customer service professional, brings valuable experience in addressing and resolving customer issues. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

36
36
years of professional experience
1
1
Certification

Work History

Small Business owner

Cleaning Concierge
06.2017 - Current
  • Successful client list for 7+ years
  • Consistently maintain a 4.7 star rating and 5 star rating on Google
  • Increased brand visibility by launching targeted marketing campaigns.
  • Managed daily operations for a successful small business, ensuring efficient processes and quality services.
  • Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
  • Sole execution and function of business operation and safety
  • Built lasting relationships with customers through personalized interactions.

Server Specialist/Trainer

Bob Evans Restaurants
11.2006 - 11.2018
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Cleaning supervisor

J&M Management
05.2000 - 12.2006
  • Improved overall cleanliness and sanitation standards by implementing effective cleaning procedures and protocols.
  • Trained and supervised staff members for optimal performance in daily cleaning tasks, resulting in increased efficiency.
  • Managed inventory of cleaning supplies and equipment, reducing waste and controlling costs through proper allocation.
  • Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.

Seasonal Drivers helper

UPS
10.1996 - 02.1999
  • Provided support during busy periods, allowing team to meet deadlines and maintain high service standards.
  • Adapted quickly to changing priorities, allowing for seamless transitions in daily operations.
  • Collaborated with colleagues to complete tasks on time, resulting in a smooth project execution.
  • Helped improve workflow by using inventory management system.
  • Followed supervisor instructions to complete tasks on time.
  • Cleaned and straightened work areas to maximize productivity and safety.
  • Provided reliable assistance to experienced professionals, enabling them to focus on more complex tasks or specialized areas of expertise.

Merchandise handler/Inventory supervisor

Burdines
10.1993 - 07.1997
  • Assisted in unloading shipments and placed items in designated areas.
  • Packaged products for storage and transport to keep items secure.
  • Kept track of product displays, keeping items properly labeled.
  • Collaborated with team members to restock shelves throughout the day.
  • Organized merchandise on shelves, enabling easy-to-find items.
  • Monitored inventory levels and reported shortages to management.
  • Processed incoming shipments quickly to ensure timely availability of new products on the sales floor.
  • Utilized available technology tools such as handheld devices or software programs for efficient merchandise scanning, data entry, or retrieval tasks when necessary.
  • Maximized storage space efficiency within the stockroom by organizing products according to category and size dimensions.
  • Collaborated with team members to execute promotional events, driving customer engagement and sales growth.
  • Managed product returns efficiently to minimize loss and maintain an organized backroom area.


Assistant manager

Lake Market
03.1989 - 09.1993
  • Open/close procedures
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Education

Associate of Science - Supply Chain Management

Polk Sate College
Winter Haven

High School Diploma -

Haines City High
Haines City, FL
06.1987

Skills

  • Small business operations
  • Vendor relations
  • Operations management
  • Team building
  • Vision implementation
  • Sales oversight
  • Customer service
  • Decision-making
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Conflict resolution
  • Follow-up skills
  • Product knowledge
  • Order processing

Certification

  • Certified Professional in Supply Management (CPSM) - Institute for Supply Management.

Timeline

Small Business owner

Cleaning Concierge
06.2017 - Current

Server Specialist/Trainer

Bob Evans Restaurants
11.2006 - 11.2018

Cleaning supervisor

J&M Management
05.2000 - 12.2006

Seasonal Drivers helper

UPS
10.1996 - 02.1999

Merchandise handler/Inventory supervisor

Burdines
10.1993 - 07.1997

Assistant manager

Lake Market
03.1989 - 09.1993

High School Diploma -

Haines City High

Associate of Science - Supply Chain Management

Polk Sate College

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