Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Laura Plaza

Palm Bay,FL

Summary

Dedicated and results-driven Customer Service Specialist, I'm excited to bring my expertise in delivering exceptional customer experiences to a dynamic team like yours. With a strong background in Real estate, customer service and sales in general for 7+ years, I've developed a unique understanding of customer needs and a passion for resolving issues with empathy and efficiency. My expertise includes: - Providing top-tier support via phone, email, and chat - Resolving complex customer complaints with a high first-call resolution rate - Utilizing problem-solving skills to address customer concerns - Collaborating with internal teams to resolve issues and improve processes - Consistently exceeding customer satisfaction and loyalty targets I'm eager to leverage my skills and experience to drive customer loyalty, retention, and growth for your organization. I can make a positive impact on your team

Overview

8
8
years of professional experience
1
1
Certification

Work History

Benefits Consultant

AON
10.2024 - Current
  • Managed open enrollment periods, ensuring timely communication of benefit updates and assisting employees with their selections.
  • Enhanced employee satisfaction by developing and implementing comprehensive benefits programs.
  • Evaluated voluntary benefit offerings for potential inclusion in company plans, ensuring alignment with organizational goals and employee preferences.
  • Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
  • Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.

Real Estate Agent

United Realty Group
01.2023 - Current
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Developed and maintained relationships with clients through networking, postcards, and cold calling.
  • Communicated with clients to understand property needs and preferences.
  • Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
  • Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
  • Successfully managed multiple offers for sellers, securing the best possible outcome in each situation.
  • Marketed and sold property for clients by hosting open houses and advertising online and in print.

Real Estate Agent

Transamerican Realty Group
09.2017 - 01.2023
  • Build and maintain strong relationships with clients, understanding their needs and preferences
  • Manage property listings, including marketing, showings, and negotiations
  • Assist buyers in finding suitable properties, negotiating prices, and closing deals
  • Stay up-to-date on local market trends, regulations, and industry developments
  • Facilitate property transactions, including offers, counteroffers, and closings
  • Collaborate with other agents, brokers, and industry professionals to expand your network
  • Complete paperwork, maintain records, and perform other administrative duties as needed
  • Stay informed about industry developments, best practices, and new technologies
  • Meet sales targets and provide exceptional customer service to clients

Broker Assistant

Transamerican Realty Group
09.2017 - 01.2019
  • Assisting with special projects, such as market research, competitor analysis, or business development initiatives
  • Developed strong relationships with clients through regular follow-ups and status updates on their investments.
  • Ensuring compliance with real estate regulations, laws, and industry standards
  • Managed documentation related to trade executions and settlements, facilitating smooth transaction processes for clients.
  • Streamlined communication between brokers and clients, maintaining organized records of correspondence for easy reference.
  • Facilitated seamless transition of accounts during broker changes by effectively coordinating with both internal teams and clients.
  • Contributed to increased client retention by consistently providing exceptional customer service and support.

Human Resources Assistant

Link Hospitality
01.2017 - 09.2017
  • Support HR initiatives, such as employee engagement, diversity, and inclusion
  • Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
  • Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
  • Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
  • Answered and redirected incoming phone calls for office.

Education

Real Estate License -

Gold Coast Schools
Miami, FL
12.2017

High School -

Colegio Andino
Colombia
12.2015

Skills

  • Bilingual in Spanish
  • Organizational and time management skills
  • Positive attitude and friendly demeanor
  • Adaptability and flexibility
  • Ability to work in a fast-paced environment
  • Ability to work with diverse clients and personalities
  • Attention to detail and accuracy
  • Ability to work independently and as part of a team
  • Strong problem-solving and conflict resolution skills
  • Familiarity with real estate software and technology
  • Strong communication and persuasion skills
  • Product knowledge and understanding

Certification

Real Estate License

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Benefits Consultant

AON
10.2024 - Current

Real Estate Agent

United Realty Group
01.2023 - Current

Real Estate Agent

Transamerican Realty Group
09.2017 - 01.2023

Broker Assistant

Transamerican Realty Group
09.2017 - 01.2019

Human Resources Assistant

Link Hospitality
01.2017 - 09.2017

Real Estate License -

Gold Coast Schools

High School -

Colegio Andino

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Laura Plaza