Laura Plumley Hibbard
Huntington Beach,CA
Summary
Committed job seeker with a history of exceeding company needs and goals with consistent and organized practices. Competent in handling high volume while maintaining quality control. Results-oriented and thorough with a strong focus on efficiency. Very experienced working under pressure and adapting to new situations with little guidance. Dedicated to achieving exceptional customer satisfaction and retention while developing great relationships with co-workers creating a successful team. Delivery Specialist with a clean MVR.
Overview
34
34
years of professional experience
Work History
Catering Delivery Specialist and Set Up
Ladders/Zifty
Huntington Beach, CA
02.2024 - Current
- Building strong, trusting and reliable relationships with customers and restaurant personnel alike.
- Managed daily delivery operations to ensure timely and accurate deliveries of goods.
- Ensured compliance with applicable laws and regulations related to transportation, food handling and packaging.
Full Service Shopper/Food Delivery Driver
DoorDash, InstaCart & Saucy
Glendora, CA
04.2018 - Current
- Delivered meals from hundreds of restaurants always double checking orders and special requests.
- Performed grocery shopping for customers according to their specified list of items and personal requests.
- Organized and packed groceries in bags or boxes for easy transportation.
- Compliant checking and scanning Government approved ID’s for all customers receiving alcohol and tobacco
- Focus on building reliable relationships with customers as well as restaurant and store mangers & personnel.
Delivery Driver Meals & Grocery Orders
Postmates
Glendora, CA
11.2017 - 03.2021
- Provided excellent customer service by answering inquiries about products or services while staying in constant contact to assure the customer is aware of the status of their delivery.
- Transported and safely delivered items to prevent damage or loss.
- Handled customer service complaints with the utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Strictly followed all Covid 19 State, County and Company laws.
Licensed Esthetician
Salon VIP Day Spa
San Dimas, CA
08.2008 - 11.2013
- Provided customized skin care treatments to clients based on their individual skin type and needs.
- Applied Makeup, Professional Makeup and Eyelash Extensions on clients.
- Carried and sold Professional skincare products and replenished stock regularly.
Finance Manager
Richard Hibbard Chevrolet
Claremont, CA
08.2000 - 06.2004
- Provided excellent customer service throughout the entire car buying process to ensure the customer has the best experience possible.
- Prepared financial documents, lease and loan contracts, DMV forms and transfers while following all applicable state laws.
- Assisted in the development of internal controls to protect company assets.
- Top Producer upselling GM Warranties increasing the company’s revenue.
Auto Sales Associate and Closer
Guaranty Chevrolet
Santa Ana, CA
04.1997 - 10.1999
- Greeted customers, identified their needs and provided assistance.
- Provided product information, answered inquiries, and offered test drives.
- Maintained customer service standards by following up on sales transactions.
- Called existing customers for service reminders and referrals.
District Business Officer
Bank of America NTS&A
Huntington Beach, CA
01.1994 - 08.1997
- Teller, New Accounts, Telemarketing Trainer and Ran the Department.
- District Business Officer servicing new & existing business clients for 27 Orange County branches.
- Set appointments and trained telemarketers mornings and spent my afternoons visiting and selling to new and existing businesses, offering accounts, Lines of Credit & SBA Loans.
- Prequalified customers and worked closely with ADP Payroll and Merchant Services building complete relationships with Business Owners.
- Increased Revenue and was a Top Performer celebrated in the Gold Club quarterly.
- Monitored changes in laws or regulations that could affect the organization's operations or profitability.
Cross Trained in Multiple Departments
The Waterfront Hilton Beach Resort
Huntington Beach, CA, CA
08.1991 - 12.1993
- Hostess/Food Runner at their 5 Star Restaurant, managed busy brunch reservations and arrangement's.
- Assisted with Room Service Orders & Preparation (BOH), as well as in the Deli to cover breaks and lunches.
- PBX Operator, answering all incoming calls from guests and those calling from outside the Hotel.
- Assisted in Reservations to cover breaks and lunches, booking reservations.
- Front Desk Associate & Supervisor checking guests in & out while accommodating their requests without affecting profitability for the resort. Also assisted in concierge questions, recommendations and special requests committed to making the guest’s stay the best possible experience.
Education
Some College (No Degree) - Psychology/Communcations
Goldenwest Junior College
Huntington Beach, CASkills
- Relationship building with customers and coworkers alike
- Excellent communication and problem solving skills
- Ability to work under high pressure situations and deadlines
- Trustworthy in compliance and following company policies
- Verifying Order Accuracy
- Prioritizing Orders
- Upbeat and Outgoing Attitude
- Effective multitasking and organization
- Safe Driving Practices and Route Planning
*Employment Gaps
- Any gaps in employment of 12 months or longer were taken to raise my children and assist family.
Timeline
Catering Delivery Specialist and Set Up
Ladders/Zifty
02.2024 - Current
Full Service Shopper/Food Delivery Driver
DoorDash, InstaCart & Saucy
04.2018 - Current
Delivery Driver Meals & Grocery Orders
Postmates
11.2017 - 03.2021
Licensed Esthetician
Salon VIP Day Spa
08.2008 - 11.2013
Finance Manager
Richard Hibbard Chevrolet
08.2000 - 06.2004
Auto Sales Associate and Closer
Guaranty Chevrolet
04.1997 - 10.1999
District Business Officer
Bank of America NTS&A
01.1994 - 08.1997
Cross Trained in Multiple Departments
The Waterfront Hilton Beach Resort
08.1991 - 12.1993
Some College (No Degree) - Psychology/Communcations
Goldenwest Junior College
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