Laura Pogačnik
Cabin Crew Member
Naklo
Summary
Laura is a 30-year-old woman who loves aviation. She graduated law at the European Faculty of Law in Ljubljana. Because she loves aviation, she decided to apply for a job as a cabin crew member in Fly Air41 Airways company. Laura loves her job as cabin crew and always makes sure she is well prepared before each flight to ensure the journey is as safe and enjoyable as possible. She has always enjoyed working and communicating with people. Therefore, she is learning German to better connect with German-speaking passengers.
Overview
11
11
years of professional experience
11
11
years of post-secondary education
6
6
Languages
Work History
Cabin Crew Member
Fly Air41 Airways
02.2024 - Current
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Led safety demonstrations before each flight, educating passengers on proper use of equipment and emergency exits.
- Assisted passengers with special needs, providing personalized care and support throughout the flight.
- Cleaned and serviced aircraft cabin, galleys and lavatories.
- Ensured safety and comfort of customers onboard aircraft.
- Monitored cabin during flights and responded to passenger inquiries or issues.
- Answered passengers' questions about flight, aircraft and destination.
- Optimized passenger experience by proactively identifying potential issues and offering solutions to enhance comfort and satisfaction.
- Assisted passengers with storing luggage and helped locate seating.
- Responded to passenger emergencies to provide first aid.
- Advised passengers of flight regulations to maximize safety and security.
Customer Service Agent
Fraport Slovenija d.o.o.
01.2022 - 01.2024
- Working as an Airport customer service agent at Ljubljana Airport which includes:
- Business Lounge reception work
- Performing check-in for multiple airlines
- Working as an airport gate agent
- Providing assistance to persons with limited mobility
- Monitoring of children who are traveling alone
- Mentoring newly employed staff
- Providing informations at INFO desk
Law Company Student Worker
Jereb Law Company
04.2020 - 12.2021
- Administrative work as directed by superior
- Resolving everyday easier customer cases
Commercial Department Student Worker
Fraport Slovenija d.o.o.
11.2018 - 03.2020
- Administrative help at PR department
- Administrative help at Engineering department
- Administrative help at Integrated management system department
- Reception work
HR Department Student Worker
Dom Dr. Janka Benedika
10.2017 - 10.2018
- Performing administrative task as directed by supervisors
- Archiving folders from employees
Sales Consultant
Regal GH
05.2014 - 11.2014
- Sales of products in the Duty Free shop
- Educating about products and providing informations to passengers
Education
High school graduation -
France Prešeren Gymnasium
09.2010 - 06.2014
Law degree - undefined
European Faculty of Law
10.2014 - 09.2021
Skills
- Amadeus Altea
- Check-in system
- Troya check-in
- Sprint check-in
- Work under pressure
- Excellent communication skills
- Fast problem solving
- Creativity
Customer assistance
Passenger assistance
Safety awareness
Cultural sensitivity
Compliance and regulations
- Decision making
- Responsibility
- Positivity
- Customers service skills
- Public speaking
- Hard working
- Strong team player
- Sociable
- Diplomatic
- Critical thinking skills
Grooming and personal hygiene
Emergency procedures
Personal Information
- Date of Birth: 01/16/95
- Gender: Female
- Nationality: Slovenian
Timeline
Cabin Crew Member
Fly Air41 Airways
02.2024 - Current
Customer Service Agent
Fraport Slovenija d.o.o.
01.2022 - 01.2024
Law Company Student Worker
Jereb Law Company
04.2020 - 12.2021
Commercial Department Student Worker
Fraport Slovenija d.o.o.
11.2018 - 03.2020
HR Department Student Worker
Dom Dr. Janka Benedika
10.2017 - 10.2018
Law degree - undefined
European Faculty of Law
10.2014 - 09.2021
Sales Consultant
Regal GH
05.2014 - 11.2014
High school graduation -
France Prešeren Gymnasium
09.2010 - 06.2014
Similar Profiles
TIFFANEY DAVIDTIFFANEY DAVID
Supervisor and Ticketing Agent at Fly Jamaica AirwaysSupervisor and Ticketing Agent at Fly Jamaica Airways
Kayla RoslanKayla Roslan
Owner at Sparks Fly Candle CompanyOwner at Sparks Fly Candle Company
Chris EvansChris Evans
Co-Owner, Director of eCommerce and Website Content at GB Fly ShopCo-Owner, Director of eCommerce and Website Content at GB Fly Shop
Thabo ZunguThabo Zungu
Cabin Crew Perfomance Manager/Senior Cabin Crew Member at Comair LimitedCabin Crew Perfomance Manager/Senior Cabin Crew Member at Comair Limited
NITIN RAWATNITIN RAWAT
Cabin Crew Member(CABIN SENIOR) at AIR INDIA LTD.Cabin Crew Member(CABIN SENIOR) at AIR INDIA LTD.