Microsoft Office/Project/Powerpoint/Word/Excel
Laura Polmateer-Peippo
Telecommunication
Gainesville,TX
Summary
Highly organized and detail-oriented professional with exceptional team contribution skills. Demonstrated expertise in handling multiple projects simultaneously with accuracy. Effective task prioritization enables consistent meeting of deadlines and delivery of exceptional results.
Overview
14
14
years of professional experience
Work History
Communications Operator III
Cooke County Sheriff's Office
04.2021 - Current
- Monitored Police, Fire and EMS radio channels to provide assistance to responding personnel.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Provided on-the-job training and coaching to develop new dispatchers.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Maintained accurate records of all dispatched calls, ensuring proper documentation for future reference or legal proceedings.
- Contributed to revision of dispatch protocols, incorporating feedback from emergency responders to enhance collaborative efforts.
Communications Operator III
Gainesville Police Department
03.2017 - 03.2021
- Maintained high levels of situational awareness by monitoring local news and weather updates to anticipate potential emergency situations.
- Achieved high levels of proficiency in multitasking by managing phones, radios, computers, and other equipment simultaneously under pressure.
- Promoted a positive work environment by actively collaborating with colleagues to share knowledge and provide mutual support.
- Maintained strict confidentiality regarding sensitive information, adhering to privacy regulations and policies.
- Managed multiple computer systems simultaneously while fielding calls, resulting in seamless information flow between agencies.
- Assisted in crisis intervention for suicidal callers, facilitating immediate help and support from relevant resources.
- Increased accuracy in record-keeping through meticulous documentation of each call''s details and outcomes.
Cook II
Winston Hospitality / Winstar
12.2015 - 03.2017
- Managed multiple tasks simultaneously while maintaining focus on timely delivery of plated meals during peak service times.
- Ensured adherence to health and safety regulations by consistently following proper food handling procedures.
- Implemented new recipes utilizing diverse cuisine styles to broaden guest palate experiences and keep menu offerings fresh and exciting.
- Demonstrated exceptional leadership ability by motivating team members during high-pressure situations, ensuring smooth service flow despite challenges.
- Mentored junior cooks on culinary techniques, fostering growth within the team for continuous improvement in overall skill level and performance.
- Collaborated with management on menu planning to create seasonally appropriate dishes that reflect current culinary trends and customer preferences.
- Reduced food waste significantly through careful inventory management and creative use of ingredients.
- Acted as liaison between front-of-house staff and kitchen personnel for seamless communication of dietary restrictions or special requests from guests.
Buyer I
Ranstad Staffing / Hatch, Inc
09.2014 - 06.2015
- Ensured timely delivery of products by closely monitoring vendor performance and addressing any issues promptly.
- Built long-term supplier relationships with vendors to establish quality and competitive pricing.
- Maintained complete documentation and records of all purchasing activities.
- Collaborated with internal departments to better understand needs and determine purchasing requirements.
- Continuously monitored industry trends to identify new supply sources that could potentially improve overall procurement efficiency.
- Achieved cost savings by identifying opportunities for consolidation and bulk purchasing across departments.
Integrated Scheduling Specialist
Zodiac Seats US
04.2011 - 07.2014
- Maintained a comprehensive understanding of industry trends, tools, and methodologies related to program scheduling practices to drive continuous improvement initiatives within the organization.
- Streamlined administrative processes for program scheduling, documentation, and budgeting to enhance efficiency.
- Streamlined program administration by implementing efficient scheduling and resource allocation strategies.
- Developed innovative solutions to resolve scheduling conflicts or transportation challenges that hindered seamless day-to-day operations of the program.
Education
No Degree - Wildlife Ecology
Northland College
Ashland, WINo Degree - Biology
Trinity Valley Community College
Terrell, TXHigh School Diploma -
Kaufman High School
Kaufman, TXSkills
Troubleshooting
Situational Awareness
Listening Skills
Reliability
Data entry proficiency
Confidentiality understanding
Adaptability
Problem-solving aptitude
Team building
Time management abilities
Multitasking Abilities
Troubleshooting
Software
Outlook
Microsoft Teams
ERP/MRP
CritiCall
Computer Aided Dispatch
Point of Sale
Timeline
Communications Operator III
Cooke County Sheriff's Office
04.2021 - Current
Communications Operator III
Gainesville Police Department
03.2017 - 03.2021
Cook II
Winston Hospitality / Winstar
12.2015 - 03.2017
Buyer I
Ranstad Staffing / Hatch, Inc
09.2014 - 06.2015
Integrated Scheduling Specialist
Zodiac Seats US
04.2011 - 07.2014
No Degree - Wildlife Ecology
Northland College
No Degree - Biology
Trinity Valley Community College
High School Diploma -
Kaufman High School
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