Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Laura Poston

Houston,TX

Summary

Experienced professional leader driving operational excellence and strategic growth. Proven success in fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Recognized for adaptability, effective communication, and strong decision-making abilities.

Overview

11
11
years of professional experience
1
1
Certification

Work History

General Manager

CRU Wine Bar
07.2022 - Current
  • Led interviewing and hiring of new employees and oversaw employee training program.
  • Worked at developing staff knowledge of our food and wine as well as our policies and procedures.
  • Exemplified and ensured staff awareness and attention to our standards of service and ensured positive guest experience.
  • Was responsible for wine and beer ordering, costing and inventory.
  • Plus, bi-monthly payroll and weekly scheduling for all staff.
  • Handled bookkeeping and kept in communication with our accounting department and corporate team to ensure accuracy and provide additional information.
  • Put together bi-monthly cost reports.
  • Maintained guest relations by keeping a close eye on all review sites and responding to negative feedback with the goal of business retention.
  • Worked with our beer and wine suppliers to keep the menu fresh, exciting and cost efficient.
  • Kept up with trends in the always evolving wine industry.

Assistant General Manager

El Topo
02.2020 - 07.2022
  • Helped define the direction of service during the height of the pandemic and the transitional period after.
  • Lead in creation of and trained on the bar and coffee programs.
  • Lead the FOH staff in education of food and wine.
  • Ensured that guests received top tier service, felt valued as patrons and had a sense of the values and culture of our brand.

Head Server, Trainer, Hourly Manager

Hops and Thyme
01.2017 - 12.2019
  • Created systems to ensure each shift ran as smoothly as possible from start to finish.
  • Trained FOH staff in service, food and beverage knowledge.
  • Ensured guest satisfaction and responded to all FOH issues.
  • Acted as a liaison in communication between FOH and FOH and created a weekly staff schedule.

Server, Trainer

Siena Ristorante Toscana
07.2014 - 12.2016
  • Collaborated with the kitchen and bar staff for prompt and correct delivery of orders.
  • Extensive knowledge of the menu and ability to recommend appetizers, entrees and beverages to enhance guest experience.
  • Delivered a memorable dining experience by resolving all customer issues promptly.
  • Expanded wine knowledge by attending weekly training at the restaurant and participated in industry tastings and product roll outs.
  • Trained new FOH employees on steps of service, policies and procedures.

Education

Associate of Applied Science - Radiography

Austin Community College
Austin, TX

Skills

  • Communication
  • Team Leadership
  • Problem Solving
  • POS Applications (Aloha, Toast, Square)
  • Organization Applications (Open Table, When I Work, Resy, 7 Shifts)
  • Microsoft Office Suite
  • ADT
  • Paychex Payroll Applications
  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved an efficient and streamlined booking system by introducing Open Table for reservations, marketing and guest interaction.

Certification

  • TABC License
  • Texas Food Handlers Management Course

Timeline

General Manager

CRU Wine Bar
07.2022 - Current

Assistant General Manager

El Topo
02.2020 - 07.2022

Head Server, Trainer, Hourly Manager

Hops and Thyme
01.2017 - 12.2019

Server, Trainer

Siena Ristorante Toscana
07.2014 - 12.2016

Associate of Applied Science - Radiography

Austin Community College

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Laura Poston