Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Laura Pottle

Laura Pottle

Algonquin,IL

Summary

Dynamic Operations Manager with a proven track record at Nature's Select, enhancing customer satisfaction and streamlining processes to boost profits. Skilled in purchasing and inventory management, I excel in building vendor relationships and implementing effective marketing strategies. My strong decision-making abilities and commitment to continuous improvement drive successful outcomes.

Overview

35
35
years of professional experience

Work History

Operations Manager

Nature's Select/Deux Frenchies
06.2014 - 03.2025
  • Supervised daily operations
  • Identified, developed, and implemented action plans to address areas for improvement
  • Handled purchasing, receiving, and pricing of multi line products while keeping in line with MAP pricing
  • Managed inventory and supply chain operations
  • Created & maintained products on multiple websites including uploads, layouts, images, pricing/margins, and product descriptions
  • Created marketing through emails, sms, and web campaigns
  • Developed and maintained relationships with external vendors and suppliers
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly, in person, on phone, through email, chat, and sms.
  • Managed budgets and consistently delivering projects on-time and within financial constraints
  • Developed and implemented strategies to maximize customer satisfaction.
  • Developed strong relationships with vendors, resulting in better pricing and improved service quality.
  • Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
  • Increased profit by streamlining operations.
  • Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
  • Negotiated with vendors/suppliers to obtain best pricing and terms.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations
  • Reduced financial inconsistencies while assessing and verifying vendor invoices matching inventory received
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Attended Trade Show Conventions leading to new products initiatives.
  • Created merchandise displays to increase revenue from store customers.


Product Support Specialist

Grainger
07.1990 - 06.1997
  • Increased sales and customer satisfaction by increasing daily quotations response
  • Provided technical/market information and application guidance
  • Determined product line expansion within product teams while working with supplier to ensure integrity of technical product line expansion
  • Utilized customer profitability models and economic earnings to prioritize large bids and quotations over $100,000 minimum requirements
  • Authorized and negotiated special orders, pricing and product arrangements while maintaining competitive posture in the market
  • Coordinated/analyzed results of quotation/bid efforts for target accounts to maintain hit rate priorities
  • Developed new quotations process, procedures & guidelines
    Researched & provided special non-catalog items to high level accounts
  • Developed, coordinated & conducted product training programs
  • Created and implemented procedure for product cataloging, updates of Operating Instructions/Parts Manuals, and distribution of product recall information
  • Developed criteria and specifications required to create Electronic Catalog selection guide and database to assist in product selection/troubleshooting
  • Handled 100+ calls per day while completing large bids and quotes

Intermediate Accounting Specialist

Grainger
07.1990 - 06.1997


  • Monitored/organized journal entries/output into General Ledger System (in excess of 75,000 transactions per month)
  • Control batching and selection of source identifier and batch numbers
  • Distributed general ledger reports (range from 20 to 100 each day).
  • Researched account variances and assisted auditors during monthly/yearly audits
  • Audited/coded branch weekly Paid Out Reports and monthly Expense Reports

Customer Service Specialist

Grainger
07.1990 - 06.1997
  • Handled 18,987 accounts ranking first in for all Regions
  • Maintained discrepancies for entire Southern Region
  • Consistently exceeded department standards (unresolved rate below 1/2%)
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
  • Handled high volume accounts receivable by matching incoming payments with invoices and handling billing disputes/discrepancies

Education

Associate of Arts - Business Management

William Rainey Harper College
Palatine, IL

Skills

  • Purchasing, procurement & inventory management
  • Continuous Process Enhancement
  • Integrated Project and Marketing Management
  • Customer service, retention & relationship skills
  • Operations & product management
  • Decision-making
  • MS office, Excel, Salesforce, Shopify, Pixlr

Interests

  • Gardening
  • Camping
  • DIY crafts, flips and home improvement
  • Hanging with my pups

Timeline

Operations Manager

Nature's Select/Deux Frenchies
06.2014 - 03.2025

Product Support Specialist

Grainger
07.1990 - 06.1997

Intermediate Accounting Specialist

Grainger
07.1990 - 06.1997

Customer Service Specialist

Grainger
07.1990 - 06.1997

Associate of Arts - Business Management

William Rainey Harper College

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Laura Pottle