Laura Pratt
Orland Park,IL
Summary
High-energy operations management professional offers proven skills in strengthening operational procedures, enhancing team productivity and streamlining processes. Adaptable in changing environments with strategic decision-making skills. Performance-oriented and hardworking to create approaches to boost long-term business success.
Overview
23
23
years of professional experience
Work History
Assistant General Manager
Amazon Robotics North American Fulfillment Center
11.2022 - Current
- Lead a team of 5 Senior Operations Managers, 20 Operations Managers, 70 Area Managers, and over 3000 associates in the daily operations of the fulfillment center
- Responsible for all Safety, Cost, Planning and all other aspects to support the operational execution for a center that with a total volume throughput that is in excess of 5 million units a week
- Developed tools to help improve cost and drive planning accuracy helping the site to successfully hit all weekly volume requirement
- Site consistently meeting volume commitments within +/- 1%
- Improved customer deliver performance by 28% and cost performance by 15%
- Delivered the implementation of the safety shoe program for North American Amazon Robotics fulfillment encompassing over 90 sites across the United States ensuring that over 250,000 associates were enrolled and compliant to the program
- Executed performance and development for senior leaders holding high accountability and developing structured plans to help them successfully lead their teams.
Senior Operations Manager
Amazon Robotics North American Fulfillment Center
03.2020 - 11.2022
- Lead a team of 4 Operations Managers, 20 Area Managers, and up 4000 associates in the daily operations of the fulfillment center at 2 different Amazon locations
- Responsible for the daily execution of operations teams on all 4 corners to meet volume and cost commitments
- Developed tools to help improve cost and drive planning accuracy that were rolled out as best practices to other sites to drive better planning accuracy across the entire region
- Served as the regional support for customer experience metric performance and helped drive a 48% improvement for the region
- Supported the development and promotion of 5 Operations managers to Senior Ops levels and 12 from Area Manager to Operations Manager.
ICC Project Coordinator
Region North America
07.2015 - Current
- Subject matter expert for inventory control system and SAP system for US and Canada supporting over 120 facilities
- Developed all materials, trained and implemented business processes to interface between current SAP system and new inventory tracking system
- Responsible for user interface testing and system performance
- Developed metrics around system use and performance as well as the reporting capabilities for these measurements
- Trained and guided implementation team for US rollout to over 60 sites
- Primary interface for all IS related issues for system performance and enhancements
- Developed revised SAP training to infuse new inventory control system for future training.
Regional Training Manager/Regional Support Manager
Linde Regional Office
03.2014 - 07.2015
- Work with North Region plants to achieve safety targets as well as KPI goals
- Serve as an overall subject matter expert and resource on all operations related issues for the plants to call upon for solutions to problems
- Support plants completely monthly and semi-annual inventory counts
- Help plants identify root causes behind inventory issues and lower KPI scores as well as help develop solutions to improve results
- Provide training on SAP, Make and Deliver Processes for CSCM
- Lead Long-Term Ergo rollouts at CSCM facilities
- Work with ICC pilot in the North region to help align business processes to ensure success for ICC rollout.
Plant Manager
Lifegas
06.2012 - 03.2014
- Responsible for all safety and KPI performance for plant
- Manage a team of 13 employees and conduct all performance reviews and coaching
- Responsible for plant P&L
- Handle all day to day operations for the facility to support customer service and scheduling execution
- Have improved plant performance to exceed KPI targets in many areas as well as customer service
- Manage regulatory audits from FDA with no violations or findings
- Conduct all plant safety training and coaching
- Interface with external and internal customers on a daily basis.
SHEQ Field Support Specialist
Linde Regional Support
04.2008 - 06.2012
- Serve as Safety, Health, Environment and Quality support for plant sites located in the Midwest
- Lead integrated audits and responsible for audit scopes that measure plant sites compliance to OSHA, EPA, FDA, and DOT Regulatory requirements
- Work with plant sites in managing corrective actions generated by internal audits and third party reviews
- Conduct quality analysis and reviews of all incident investigations for assigned plant sites as well as lead investigation efforts on higher risk cases
- Lead Hazardous Work Permitting, Confined Space Issuer, Incident Investigation, and Internal Auditor Training classes for regional employees
- Work closely with SHEQ Central support team through audits, incident investigations, and site support activities
- Work with sites to maintain, revise, and develop site chapters as required to meet regulatory compliance.
Coverage Supervisor
BOC/Linde National Operations Center
08.2005 - 04.2008
- Managed a team of 9 coordinators responsible for ensuring customer service levels, handling customer inquires, monitoring customer and production inventories, resolving driver issues, and responding to all after hours emergencies
- Performed semi-annual performance reviews and also work on Performance Improvement Plans for team members to work on ways to enhance operations
- Maintained performance feedback and coaching for direct reports based on service rates, efficiency in handling customer inventory concerns, call time availability, and KPI performance
- Designed and conducted training for scheduling coordinators, managers, and all new hires for handling equipment breakdowns, vehicle accidents, helium orders, MIRS, service issues and medical gases complaints
- Served as a primary support person for the NOC in handling all major incidents and ensuring that the appropriate members of the SHEQ team and other responsible parties were notified of these incidents
- Participated in monthly run out meeting, conducted root cause analysis for service issues, and coached team on improvement opportunities to prevent interruptions where actions taken by the team contributed to the interruption
- Served as a member of the Disaster Recovery team as an expert on scheduling and coordinating operations and the needs associated with running the operations center.
Senior Scheduling Coordinator
BOC Gases National Operations Center
08.2003 - 08.2005
- Scheduling coordinator for customer geographies in the Southeast, West, and Midwest
- Coordinated drivers’ hours, equipment, and inventory availability to ensure customer demand was met
- Maintained all customer data and managed any changes to customer requirements
- Provided training to new coordinators and other BOC associates on the scheduling process
- Promoted to senior coordinator and team lead after 1 year and served as primary resource for other coordinators when handling all emergencies and service issues
- Helped test newer versions of GOLD and Midas and provided feedback and concerns to the GOLD Team.
Transportation Supervisor
BOC Gases
06.2001 - 02.2003
- Responsible for managing and coordinating resources (drivers and equipment) in conjunction with the NOC to maintain customer service
- Supervised a group of 19 BOC employed drivers and 12 dedicated carriers maintaining driver logs, DOT requirements, and driver performance
- Performed daily operations including customer billing, inventory tracking, and driver payroll
- Coordinated maintenance schedules for all equipment and ensured they were compliant with DOT regulations
- Maintained operations for the locations after hours and on the weekends.
Education
Bachelor of Science - Logistics And Transportation
University of Tennessee
05.2001
Skills
- Resource Management
- Performance Management
- Coaching and Development
- Inventory Management
- Customer Service Skills
- Hazardous Incident Response
- Transport Operations
- Driver Management
- Permit to Work Requirements
- Lock-Out/Tag-Out
- Industrial Gases Distribution
- Transport Auditing (DOT Compliance)
- Management System Auditing (OSHA,EPA, FDA Compliance)
- Medical Cylinder Auditing (FDA Compliance)
- Process Safety Compliance
- OSHA General Industry Compliance
- ISO 9001 Compliance
- SAP
- All Microsoft Office Systems
- Inventory Control
- Staff Management
- Operations Management
- Staff Development
Timeline
Assistant General Manager
Amazon Robotics North American Fulfillment Center
11.2022 - Current
Senior Operations Manager
Amazon Robotics North American Fulfillment Center
03.2020 - 11.2022
ICC Project Coordinator
Region North America
07.2015 - Current
Regional Training Manager/Regional Support Manager
Linde Regional Office
03.2014 - 07.2015
Plant Manager
Lifegas
06.2012 - 03.2014
SHEQ Field Support Specialist
Linde Regional Support
04.2008 - 06.2012
Coverage Supervisor
BOC/Linde National Operations Center
08.2005 - 04.2008
Senior Scheduling Coordinator
BOC Gases National Operations Center
08.2003 - 08.2005
Transportation Supervisor
BOC Gases
06.2001 - 02.2003
Bachelor of Science - Logistics And Transportation
University of Tennessee
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