Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Laura Pugh

Marysville

Summary

With a robust background in the United States Navy, I excel in creating secure system architectures and enhancing communication systems, showcasing my electrical troubleshooting and leadership skills. My achievements include implementing multi-factor authentication and leading high-stakes projects, reflecting my commitment to security and team efficiency.

Professional with strong background in customer service, adept at leading and supporting teams to achieve goals. Skilled in problem-solving, communication, and conflict resolution, with flexible approach to dynamic environments. Reliable and results-driven, fostering collaborative atmosphere to consistently meet and exceed expectations.

Professional with strong background in electrical systems and telecommunications. Proven ability to diagnose, repair, and maintain complex communication equipment. Strong focus on team collaboration and adapting to changing needs. Reliable and results-driven with expertise in troubleshooting, installation, and safety protocols.

Overview

9
9
years of professional experience

Work History

Information Assurance Officer

United States Navy, USN
05.2022 - Current
  • Collaborated with IT team to design secure system architectures, effectively reducing potential cyber threats.
  • Implemented multi-factor authentication across enterprise systems, strengthening overall access control mechanisms.
  • Oversaw change management processes related to system updates or modifications while maintaining optimal levels of security throughout transitions.
  • Conducted risk assessments for various projects, ensuring proper security controls were in place before implementation.
  • Performed regular audits of user accounts and access privileges, maintaining control over sensitive information within the organization.
  • Developed and implemented comprehensive information assurance policies, resulting in improved data protection and compliance with industry standards.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Interior Communications Electrician

United States Navy, USN
12.2019 - 05.2022
  • Improved team efficiency with comprehensive training on electrical safety, technical documentation, and equipment usage.
  • Safeguarded sensitive information through strict adherence to security protocols while working with classified materials and equipment.
  • Demonstrated exceptional attention to detail when reviewing technical drawings for accuracy before implementation in communication system projects.
  • Maintained alarm, intercom and indicator systems for USS KIDD DDG 100.
  • Optimized navigation capabilities through accurate installation and calibration of gyrocompass systems on naval vessels.
  • Promoted safety awareness among team members through regular safety briefings and by modeling proper use of personal protective equipment.
  • Contributed to successful missions with expert knowledge of alarm monitoring systems, enabling timely response to potential threats or issues.
  • Played a crucial role in the successful completion of numerous missions by consistently delivering exceptional electrical expertise and reliable communication support.
  • Increased system reliability through meticulous adherence to technical specifications during repair and installation processes.
  • Facilitated clear communication during high-stress situations by ensuring accurate relay of vital information to relevant parties via shipboard systems.
  • Reduced downtime by conducting routine maintenance checks and implementing preventive measures for communication systems.
  • Aided in the prevention of critical system failures by consistently identifying potential risks during routine maintenance procedures.
  • Inspected electrical systems, equipment and components to identify hazards, defects, and repair requirements.
  • Used testing instruments such as ohmmeters, voltmeters, ammeters, and multimeters.
  • Demonstrated expertise in use of cable reels, stripping tools, voltage detectors, and wire and cable cutters to complete fast-paced work.
  • Facilitated communication between two or more parties using switchboards and other telephone systems.
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained open lines of communication with senior management, providing regular updates on work center performance and addressing any concerns in a timely manner.
  • Increased overall operational efficiency through effective delegation of tasks and monitoring of progress towards goals.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.
  • Collaborated with department managers to design customized training plans aligned with organizational goals.
  • Developed engaging instructional materials, including presentations, handouts, and interactive activities.

IT Technician

United States Navy, USN
03.2018 - 08.2019
  • Maintained office PCs, networks and mobile devices.
  • Set up PCs, projectors, and microphones for use in video conferencing rooms.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
  • Participated in on-call rotation to ensure 24/7 availability of technical support for mission-critical systems.
  • Supported seamless remote work transitions by setting up and troubleshooting VPN connections for employees.
  • Created user accounts and assigned permissions.
  • Prepared, reviewed, and distributed official correspondence in compliance with organizational protocols
  • Developed and managed dynamic schedules for a team of [X] personnel to ensure 24/7 operational coverage.

Interior Communications Electrician

United States Navy, USN
01.2016 - 03.2018
  • Maintained alarm, intercom and indicator systems for [Location].
  • Contributed to successful missions with expert knowledge of alarm monitoring systems, enabling timely response to potential threats or issues.
  • Increased system reliability through meticulous adherence to technical specifications during repair and installation processes.
  • Facilitated clear communication during high-stress situations by ensuring accurate relay of vital information to relevant parties via shipboard systems.
  • Enhanced system functionality by troubleshooting and repairing complex interior communication systems.
  • Aided in the prevention of critical system failures by consistently identifying potential risks during routine maintenance procedures.
  • Worked from ladders, scaffolds and lifts to install, maintain, or repair electrical wiring equipment and lighting fixtures in ceilings, on roofs and on towers.
  • Inspected electrical systems, equipment and components to identify hazards, defects, and repair requirements.
  • Used testing instruments such as ohmmeters, voltmeters, ammeters, and multimeters.
  • Demonstrated expertise in use of cable reels, stripping tools, voltage detectors, and wire and cable cutters to complete fast-paced work.
  • Completed inspections, followed maintenance schedules and completed repairs.
  • Tracked information with spreadsheets, updated databases and used word processing software to type correspondence.
  • Facilitated communication between two or more parties using switchboards and other telephone systems.
  • Maximized event success by carefully planning and executing all aspects of AV support, from pre-production to post-event teardown.
  • Supported venue operations through regular inspection, testing, and maintenance of installed AV systems to minimize downtime or technical issues during events.
  • Demonstrated flexibility in adapting to last-minute changes in event schedules or technical requirements while maintaining a professional demeanor throughout challenging situations.

Education

Front End Web + Mobile Development Certification -

Nucamp Coding Bootcamp
09-2024

No Degree -

Micro/Mini Electronic Repair
11-2019

No Degree -

AN/USQ-82(V) FIBEROPTIC DATA
09-2019

No Degree - Electrical, Electronics And Communications Engineering

IC Combined 'A' School
12-2015

High School Diploma -

Maryville High School
Marysville, CA
06-2011

Skills

  • Security awareness training
  • Excellent customer service
  • Electrical troubleshooting
  • Wiring diagrams
  • Verbal and written communication
  • Coaching and mentoring
  • Scheduling coordination
  • Data entry

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of [Number] staff members.
  • Received [Award Name] for excellent customer service skills.

Timeline

Information Assurance Officer

United States Navy, USN
05.2022 - Current

Interior Communications Electrician

United States Navy, USN
12.2019 - 05.2022

IT Technician

United States Navy, USN
03.2018 - 08.2019

Interior Communications Electrician

United States Navy, USN
01.2016 - 03.2018

Front End Web + Mobile Development Certification -

Nucamp Coding Bootcamp

No Degree -

Micro/Mini Electronic Repair

No Degree -

AN/USQ-82(V) FIBEROPTIC DATA

No Degree - Electrical, Electronics And Communications Engineering

IC Combined 'A' School

High School Diploma -

Maryville High School

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Laura Pugh