Laura Quezada
Fort Worth,TX
Summary
Experienced administrative professional with over 26 years in records management, switchboard operations, and customer service. Proven ability to maintain accurate records, manage multi-line phone systems, and provide exceptional support in fast-paced environments. Skilled in office management, filing, and communication, with a strong commitment to efficiency and confidentiality. Seeking to leverage expertise as a Records Specialist or Switchboard Operator.
Overview
10
10
years of professional experience
Work History
District Clerk
Tarrant County District Clerk Office
01.2024 - 01.2025
- Managed district records and documents, ensuring compliance with legal standards and regulations.
- Streamlined filing systems, enhancing accessibility and retrieval efficiency of vital information.
- Coordinated election processes, overseeing logistics, materials distribution, and voter outreach initiatives.
- Developed training materials for new staff, improving onboarding efficiency and knowledge retention.
- Enhanced record-keeping accuracy by diligently reviewing, proofreading, and correcting court documents and legal forms.
- Improved court efficiency by implementing digital filing systems and streamlining administrative processes.
- Reduced procedural errors through thorough knowledge of applicable laws, rules, regulations, policies governing district courts operations.
Records Specialist / Switchboard Operator
El Monte City School District
09.2014 - 02.2023
- Entered and retrieved governance, legal, business, attendance, personnel, and student records into permanent or scheduled archives.
- Converted records to digital formats and ensured quality before destroying originals according to regulations.
- Audited records and documentation for compliance with record retention requirements.
- Organized, documented, and stored records for easy access and retrieval.
- Coded, classified, filed, and maintained a moderately complex filing system.
- Answered telephones, provided general information about the District, received visitors, and made appointments.
- Assisted the switchboard operator with transferring calls and managing multi-line phone systems.
Front Desk Receptionist / Switchboard Operator
HGreg Infinity
06.2019 - 09.2020
- Operated front desk and switchboard, transferring calls to appropriate departments and welcoming customers.
- Maintained confidentiality of company and customer information at all times.
- Inspected service repair orders and parts invoices for accuracy and completion.
- Collected payments, provided receipts, and handled cash, check, or authorized charge accounts.
- Filed repair orders and managed keys for completed orders, ensuring smooth customer service.
- Answered service department telephones and took messages when staff were unavailable.
Education
High School Diploma - undefined
Arroyo High School
El Monte, CA12.1992
Skills
- Records management
- Data entry
- Switchboard operation
- Multi-line phone systems
- Filing and document organization
- Customer service
- Office management
- Schedule management
- Attention to detail
Languages
Spanish speaking
Native or Bilingual
Spanish
Elementary
CUST
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Timeline
District Clerk
Tarrant County District Clerk Office
01.2024 - 01.2025
Front Desk Receptionist / Switchboard Operator
HGreg Infinity
06.2019 - 09.2020
Records Specialist / Switchboard Operator
El Monte City School District
09.2014 - 02.2023
High School Diploma - undefined
Arroyo High School
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