Laura Quintero
Muskegon,MI
Summary
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Experienced in Manufacturing and Customer Service. Seeking to secure a position within your organization. Eager to learn new skills for growth and development. Willingness to work a team that is innovated and creative. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Medical Assistant
Trinity Health IHA Urgent Care
Muskegon, MI
03.2026 - Current
- Performed routine lab tests and maintained accurate records of results.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Administered patient care including vital signs and medical history documentation.
- Assisted physicians with minor surgeries, including preparing operating room.
Converter
Mastertag
Montague, MI
08.2025 - 02.2026
- Executed day-to-day duties with accuracy and efficiency, contributing to overall service quality.
- Collaborated with diverse coworkers to achieve shared goals and resolve product and service issues.
- Prioritized and organized tasks to meet service goals effectively.
- Completed day-to-day duties accurately and efficiently.
Front desk agent
Holiday Inn Express
Spring lake, MI
04.2025 - 08.2025
- Handled cash and credit card payments for room charges and additional services.
- Proceeded with guest check-outs and ensured that all accounts were settled correctly.
- Assisted guests with inquiries regarding directions, local attractions, and transportation options, ensuring a positive experience.
- Cultivated positive relationships with guests to enhance loyalty and satisfaction.
- Assisted in cleaning guest rooms by mopping, vacuuming, and dusting furniture., mopped, vacuumed, dusted furniture, cleaned windows, helped supplied necessities and toiletries.
- Provided exceptional guest service via phone, handling reservations, inquiries, and special requests.
- Coordinated guest requests with housekeeping, maintenance, and management to ensure timely and efficient service.
Machine Operator
Hilite International
Whitehall, MI
03.2023 - 12.2023
- Inspected parts per customer and company specification
- Performed quality control through visual and hands on inspection
- Operated numerous types of machinery
- Worked on fast production and met all deadlines
- Packaged and sorted of parts per specification
- Maintained a clean and safe work environment
Sales Associate
Finish Line
Muskegon, MI
11.2022 - 01.2023
- Organized inventory on the sales floor to enhance product visibility.
- Processed transactions accurately and efficiently at the point of sale.
- Assisted customers in selecting merchandise and provided product knowledge.
- Collaborated with team members to maintain a clean and inviting store environment.
- Handled customer inquiries and resolved issues with professionalism and care.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Built and maintained relationships with peers and upper management to drive team success.
- Processed returns, exchanges, and refunds in accordance with company policies.
Medical Assistant Intern
Corewell Health
Muskegon, Michigan
10.2022 - 11.2022
- Assisted healthcare providers with patient assessments and medical histories.
- Scheduled appointments and managed patient flow in busy clinic environment.
- Administered medications and vaccinations under supervision of licensed professionals.
- Maintained accurate patient records using electronic health record systems.
- Prepared examination rooms, ensuring cleanliness and proper equipment availability.
- Communicated effectively with patients, addressing concerns and providing support.
- Performed patient intake duties, including taking vital signs.
- Ensured HIPAA compliance by maintaining confidentiality of patient information.
- Monitored patient stability by checking vital signs and weight.
- Collected, labeled and stored laboratory specimens properly prior to testing.
Education
Medical Assistant Certificate -
Ross Medical Educational Inc.
Muskegon, MIDiploma -
Montague High School
MontagueSkills
- Machine Operator
- Production
- Assembly
- Customer Service
- Time Management
- Cashier
- Cash handling
- Equipment operation
- Team collaboration
- Communication skills
- Time management
- Task prioritization
- Attention to detail
- Relationship building
- Safety compliance
- Excellent communication
- Team building
- Active listening
- Multitasking Abilities
- Microsoft Word
- Organizational skills
- Calm under pressure
- Telephone and guest communication
- Patient care
- HIPAA compliance
- Vital signs and examinations
- EKG set up and monitoring
- Patient-focused care
- Medical terminology
- Effective communication
- Medical terminology knowledge
- Vital signs monitoring
Timeline
Medical Assistant
Trinity Health IHA Urgent Care
03.2026 - Current
Converter
Mastertag
08.2025 - 02.2026
Front desk agent
Holiday Inn Express
04.2025 - 08.2025
Machine Operator
Hilite International
03.2023 - 12.2023
Sales Associate
Finish Line
11.2022 - 01.2023
Medical Assistant Intern
Corewell Health
10.2022 - 11.2022
Diploma -
Montague High School
Medical Assistant Certificate -
Ross Medical Educational Inc.