Laura Quintiliani
Lords Valley,PA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
1
1
Language
Work History
Hotel Operations Assistant Manager
Cedar Lakes Estate
Port Jervis
04.2022 - Current
- Increased sales through effective merchandising strategies and targeted promotions.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within our general store
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Launched quality assurance practices for each phase of development
- Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Developed strong working relationships with staff, fostering a positive work environment.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Hotel Assistant General Manager
Best Western Hotels & Resorts
Matamoras, PA
03.2020 - 04.2022
- Assisted in implementing new policies and procedures for improved staff productivity and guest satisfaction.
- Implemented marketing and promotional initiatives to increase occupancy.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Helped implement environmentally friendly practices within the hotel operations, reducing waste output over time.
- Trained new staff members in customer service techniques and hotel operations.
- Provided personalized assistance to guests with special needs or requests, ensuring a positive experience during their stay.
- Streamlined check-in and check-out processes for guests, resulting in reduced wait times and increased satisfaction.
- Kept accounts in balance and ran daily reports to verify totals.
- Contributed to revenue growth by upselling hotel amenities, services, and room upgrades.
- Fostered strong relationships with vendors, securing competitive pricing on supplies while maintaining top-notch product quality levels.
Sales Manager
Best Western Inn at Hunt's Landing
Matamoras, PA
01.2019 - 03.2020
- Established group sales including: SMERF, corporate accounts, banquet rooms, etc
- Managed City Ledger, Master Bill, and Individual Pay Accounts
- Created Culture of Sales within all staff
Guest Service Associate/Night Auditor
Best Western Inn at Hunt's Landing
Matamoras
01.2018 - 01.2019
- Ensured highest guest satisfaction at all times
- Minimized guest wait-time by working efficiently.
Education
Master of Science - Higher Education Administration, Leadership for Student Success
Walden University
Remote06.2015
Bachelor of Arts - English
Marywood University
Scranton05.2012
Skills
- Visual Matrix Cloud PMS
- MEWS PMS
- Akia
- Text Magic
- Problem Solving
- Social Media Marketing
- Meticulous and Detail Oriented
- Statistical Data for Room Revenue, Occupancy, ADR, RevPAR, & STR
Communication Skills
I rely on interdepartmental communication. Daily work which must be completed involves a connection with various departments, including production staff, guest-facing staff, and staff in the back of house.
Leadership Experience
Delegation of tasks to the best team member who can complete is a part of my daily routine. I oversee tasks done by my team to ensure perfection, often stepping in to help mold results to their best potential.
References
Carla Brown, VP of Sales & Marketing, 215-840-3739
Quote
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Work Preference
Work Type
Full TimeLocation Preference
RemoteHybridImportant To Me
Company CultureWork-life balanceCareer advancementPaid time offFlexible work hoursPaid sick leaveWork from home optionPersonal development programsHealthcare benefits401k matchHobbies
I love to read, crochet amigurumi figures, and be with my family in my spare time.
Timeline
Hotel Operations Assistant Manager
Cedar Lakes Estate
04.2022 - Current
Hotel Assistant General Manager
Best Western Hotels & Resorts
03.2020 - 04.2022
Sales Manager
Best Western Inn at Hunt's Landing
01.2019 - 03.2020
Guest Service Associate/Night Auditor
Best Western Inn at Hunt's Landing
01.2018 - 01.2019
Master of Science - Higher Education Administration, Leadership for Student Success
Walden University
Bachelor of Arts - English
Marywood University