Knowledgeable support professional helping individuals set goals and performing ongoing evaluations to assess strengths, treatment plans and responses to interventions. Top-notch planner and problem-solver with excellent communication, organizational, and multitasking skills. Background includes helping patients dealing with stressful situations by being a valuable and experienced resource. Adept at bringing personal history with the issue to teach and support patients. Skilled at behavior modeling, education, and motivation. Caring Certified Peer Specialist with extensive background in individual support. Well-versed in related program resources and assistance strategies. Looking for a dynamic new role with a progressive organization. Self-motivated Peer Mentor delivering program initiatives focused on increasing visibility and community involvement. Committed to providing support for issues related to social, academic, financial and general well-being. Excellent communication and relationship-building skills.
Hi, I’m
Laura Radtke
Mount Vernon,WASHINGTON
Summary
Overview
8
years of professional experience
1
Certification
Work History
Compass HealthMount Vernon, WA
Certified Peer Specialist
04.2023 - Current
Job overview
- Responding to call-outs and client emergencies as needed
- Meeting with clients regularly to offer one-on-one support and counseling
- Developing recovery plans, coping methods, and rehabilitation strategies with the client
- Arranging medical appointments, therapy sessions, support groups, and other resources to aid the client
- Monitoring the client's behavior, schedule, medication, and activities
- Reporting any unusual behavior, conflicts, or recovery deviations to the relevant professionals
- Liaising with family members and medical professionals regularly
- Coordinating the client's logistics such as medical appointments and therapy sessions, among others
- Conducting assessments and providing feedback to the client, medical professionals, and the family
- Generating recovery reviews and performance documents to track the rehabilitation process
- Lived experience with mental health conditions, substance abuse, or trauma
- Excellent verbal and written communication skills
- Highly compassionate and attentive to detail
- Good knowledge of recovery resources such as the 12 step program and community support groups
- The ability to be on call for emergencies and work on weekends and public holidays.
Cascade Living GroupMount Vernon, WA
Dietary Aide
08.2022 - 02.2023
Job overview
- Assisted in food preparation for residents and patients, collaborating with Dietitians, Dietary Managers, and Chefs.
- Processed and cooked food items in accordance with specific guidelines
- Served meals while maintaining strict adherence to food safety and hygiene protocols.
- Maintained optimal stock levels by monitoring and updating inventory records
- Staying up-to-date on facility-specific procedures and protocols, including state-mandated rules and regulations
- Set up and took down dining areas while assisting with kitchen maintenance and general cleaning.
- Assisted in executing educational nutrition programs
- Collaborated with Chefs, Dietitians, and Doctors to plan menus
- Tracking expenses.
Fraternal Order of EaglesSnohomish, WA
Bar Manager/Bartender
03.2022 - 06.2022
Job overview
- Developed clear goals and benchmarks for the beverage unit/bar
- Assess personnel requirements and execute the hiring process.
- Implemented strategies to optimize staff productivity
- Assessed staff's developmental necessities and delivered appropriate training and coaching sessions.
- Delegated duties and tasks to staff, effectively meeting objectives and optimizing resources.
- Set and monitored quality and service standards for staff
- Facilitated clear understanding of company expectations among employees
- Organized staff rotations and schedules according to available resources and labor regulations
- Resolve customer complaints promptly
- Monitor cleanliness and hygiene of bar area
- Promoted and practiced compliance with fire, health, safety, and hygiene standards and regulations.
- Oversee accurate cash-up procedures and ensure necessary paperwork is complete
- Ensure adherence to cash management procedures
- Ensure adherence to stock control procedures
- Monitor and order supplies
- Liaise with suppliers and sales representatives
- Make certain all deliveries are checked in correctly and documentation is correct
- Check stock is correctly rotated and stored to reduce wastage
- Oversee the bar display to maximize functionality and attractiveness
- Set, monitor and control budget for the beverage unit/bar
- Plan and implement cost control measures
- Plan and implement systems to maximize sales and revenue
- Organize promotional activities
- Generate and present financial reports
- Implement improvements for products and service
- Maintain regular communication with staff and management through meetings and discussions
- Stay current with relevant legislation regarding service of alcohol, sale of tobacco and licensing.
Ten Pin TaphouseMoses Lake, WA
Bartender/Server
02.2020 - 01.2021
Job overview
- Mixing beverages using an extensive range of ingredients including liquor, bitters, soda, water, sugar, and fruits
- Providing a positive and friendly guest experience by interacting with patrons
- Checking identification to verify legal age requirements for all customers
- Balancing cash receipts
- Placing orders for liquor, beer, wine, and other supplies
- Complying with all food and beverage regulations
- Limiting customer problems by restricting alcohol intake and attempting to curtail inappropriate behavior.
Headwaters Pub & GrillLeavenworth, WA
Bartender/Server
09.2019 - 01.2020
Job overview
- Providing a positive and friendly guest experience by interacting with patrons
- Checking identification to verify legal age requirements for all customers
- Balancing cash receipts
- Placing orders for liquor, beer, wine, and other supplies
- Complying with all food and beverage regulations
- Limiting customer problems by restricting alcohol intake and attempting to curtail inappropriate behavior.
Wyndham DestinationsLeavenworth, WA
Marketing Specialist
02.2017 - 06.2019
Job overview
- Efficiently arranged Wyndham owner update/sales presentations for guests and owners via phone and in-person interactions.
- Welcomed guests and provided brief information on resort services and area activities.
- Successfully implemented training-acquired sales marketing techniques to secure appointment bookings
- Successfully promoted and collected payment for vacation packages incentives, with durations of two to three nights
- Managed the planning and execution of onsite activities and events
- Compiled daily, weekly, and monthly productivity reports for individuals, departments, and the resort.
- Maintained accurate data entry of guests' and owners' account details, sales transactions, vacation logs, and specific resort documentation
- Successfully managed diverse work schedule encompassing weekdays, evenings, weekends, and holidays
- Proven capability in effectively managing rejection scenarios.
- Need to possess excellent verbal communication skills
- Demonstrated commitment to maintaining high production standards and fostering a cohesive team dynamic.
Sleeping Lady Mountain ResortLeavenworth, WA
Customer Service Representative
07.2016 - 02.2017
Job overview
- Delivered exceptional customer service to resort guests
- Provided assistance and addressed guest inquiries, reservations, and requests
- Handled and resolved guest complaints, enhancing customer satisfaction.
- Demonstrated a continuous commitment to maintaining a positive and approachable disposition
- Exceeded guest expectations by consistently ensuring their satisfaction in every interaction.
- Ensured smooth coordination among various departments for enhanced guest satisfaction.
- Utilized effective communication skills to address and defuse difficult customer situations.
Education
Washington State Health Care Authority
Certification in Peer Counselor
08.2023
University Overview
Edmonds Community CollegeEdmonds, WA
Associate of Arts in Culinary Arts
01.2000
University Overview
Lake Stevens High SchoolLake Stevens, WA
High School Diploma in General Education
01.2000
University Overview
Skills
- Conversational German (10 years)
- Conflict Management
- Computer Literacy
- Social media management
- Documentation review
- Clerical experience
- Microsoft Office
- Real estate (Less than 1 year)
- Dietary Aide Experience
- Management
- Suicide Prevention (6 years)
- Mental Health First Aid (2 years)
- Substance Use Disorder (2 years)
- 1st Aid/CPR (3 years)
- Crisis Intervention/ De-escalation (2 years)
- Mandated Reporting
- Trauma Informed Care
- Blood Borne Pathogens
- Supervising Experience
- Strong client-interaction skills
- Standards enforcement
- Valid WA driver's license
- Substance Abuse Knowledge
- Referral Coordination
- Trauma experience
- Living skills
- Motivational Interviewing
- Documentation abilities
- Family Support
- Boundary Setting
- Behavior Modeling
- Social skills
- Life Skills Development
- Community Resources
- Active Learning
- Counseling
- Treatment Documentation
- Social Perceptiveness
- Motivational Techniques
- Skill Development
- Resource Navigation
Affiliations
Affiliations
- LGBTQIA+ Ally and Pride Event Volunteer
- Non-Profit Dirt Monkey Motor Sports Developer
- Assemble & Distribute Homeless Care Packages
- NAADAC Member
Certification
- CPC
- Counselor Agency Affiliated Registration
- NPI
- Certified Crisis Intervention Specialist II
- CPR/1st Aid
- CPI
- Certified Grief Informed Professional
Languages
German
Professional
References
References
References available upon request.Work Preference
Work Type
Full TimeWork Location
HybridOn-SiteRemoteImportant To Me
Career advancementWork-life balancePersonal development programsPaid time offPaid sick leaveAvailability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
“A pessimist sees the difficulty in every opportunity; an optimist sees the opportunity in every difficulty.”
Interests
Traveling
Non-profit Dirt Monkey Motorsports
Outdoor Activities
Cooking
Timeline
Certified Peer Specialist
Compass Health
04.2023 - Current
Dietary Aide
Cascade Living Group
08.2022 - 02.2023
Bar Manager/Bartender
Fraternal Order of Eagles
03.2022 - 06.2022
Bartender/Server
Ten Pin Taphouse
02.2020 - 01.2021
Bartender/Server
Headwaters Pub & Grill
09.2019 - 01.2020
Marketing Specialist
Wyndham Destinations
02.2017 - 06.2019
Customer Service Representative
Sleeping Lady Mountain Resort
07.2016 - 02.2017
Washington State Health Care Authority
Certification in Peer Counselor
Edmonds Community College
Associate of Arts in Culinary Arts
Lake Stevens High School
High School Diploma in General Education
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