Laura Ramirez
San Antonio,TX
Summary
Texas Alliance of Boys & Girls Clubs- Program Quality Manager December 2018- Current Austin, TX Under the Director of Operations: Administrative compliance- Maintain grant monitoring and program quality compliances multiple Texas Alliance Grants. Including TX AIM, The TEXSYN Project & #Futurestrong. Maintain National Trainer certification. Program Quality- Build and maintain positive relationships with organizations across Texas by completing annual audits at each participating Club. Ensuring report submissions. Creating program compliance goals; ongoing staff support, including technical issues, grant training, program observation/monitoring, offering additional staff development training, through Spillett Leadership University. Safety- maintain background check clearance in efforts to maintain culture of safety and grant compliances. Relationships- Build and maintain positive relationships with Clubs and grant partners. Ability to de-escalate conflict/concerns, providing solutions and goals.
Overview
13
13
years of professional experience
Work History
Program Quality Manager
Texas Alliance of Boys & Girls Clubs
Austin, TX
12.2018 - Current
- Administrative compliance- Maintain grant monitoring and program quality compliances multiple Texas Alliance Grants
- Including TX AIM, The TEXSYN Project & #Futurestrong
- Maintain National Trainer certification
- Program Quality- Build and maintain positive relationships with organizations across Texas by completing annual audits at each participating Club
- Ensuring report submissions
- Creating program compliance goals; ongoing staff support, including technical issues, grant training, program observation/monitoring, offering additional staff development training, through Spillett Leadership University
- Safety- maintain background check clearance in efforts to maintain culture of safety and grant compliances
- Relationships- Build and maintain positive relationships with Clubs and grant partners
- Ability to de-escalate conflict/concerns, providing solutions and goals.
Program Director
Boys & Girls Clubs of the Austin Area
Austin, TX
11.2018 - Current
- Administrative compliance- complete all required reports and administrative duties, collect and manage, accurate, required data, comply with policies & procedures, processes
- Monitor and lead staffing
- Oversee daily operation of programming
- Site operation- in all areas of facility, manage performance for set goals
- Recruitment of new members
- Track ADA and membership
- Programming- accountable for Club programming and quality in all areas of facility
- Facility & Child Safety- accountable for safety at assigned facility, take necessary precautions to protect members, staff equipment, materials and facilities, report and documents incidents within required timeline, maintain discipline and de-escalate conflict between members and/or others, obtain and renew CPR/First Aid certification
- Relationships- positive role model, maintain emotional control, make good decisions under pressure, represent Boys & Girls Clubs in a positive manner
- Build relationships with school personnel.
Branch Director
Boys & Girls Clubs of Greater Tarrant County
Fort Worth, TX
10.2018 - 10.2018
- Administrative compliance- complete all required reports and administrative duties, collect and manage, accurate, required data, comply with policies & procedures, processes
- Monitor staffing and timesheets
- Facilitation of weekly meetings
- Branch operation- in all areas of facility, manage performance for set goals
- Programming- accountable for branch programming and quality in all areas of facility
- Facility & Child Safety- accountable for safety at assigned facility, take necessary precautions to protect members, staff equipment, materials and facilities, report and documents incidents within required timeline, maintain discipline and de-escalate conflict between members and/or others, obtain and renew CPR/First Aid certification
- Relationships- positive role model, maintain emotional control, make good decisions under pressure, represent Boys & Girls Clubs in a positive manner.
Area Director
Boys & Girls Clubs of Arlington
Arlington, TX
01.2018 - 10.2018
- Administrative compliance- complete all required reports and administrative duties, collect and manage, accurate, required data, comply with policies & procedures, processes
- Manage and monitor staffing, timesheets, monthly reports, site balances & payments, purchase orders/budget
- Facilitate weekly site director meetings; facilitate all site staff monthly trainings
- Manage and use KidTrax/MoneyTrax, member management system
- Translate all membership and informative documents into Spanish
- Complete reports, including BGCA Annual Report
- Completed Club Directors Academy 2017
- Completed Weikart Center Method Training of Trainers
- Coordinate with organization wide special events specific including but not limited to Youth of the Year Banquet
- School Sites operation- supervise and oversee 7 licensed school sites, assist with other 7 sites, manage up to 30 staff in all areas, manage performance for set goals, weekly site visits, manage membership, recruitment; track ADA & monthly program numbers
- Programming- accountable for school site programming quality and implementation
- Facility & Child Safety- accountable for licensing compliance, safety at school sites, take necessary precautions to protect members, staff equipment, materials and facilities, report and document incidents within required timeline, maintain discipline and de-escalate conflict between members and/or others, obtain and renew CPR/First Aid certification
- Relationships- positive role model, maintain emotional control, make good decisions under pressure, and represent Boys & Girls Clubs in a positive manner.
Director of Administrative Operations
Boys & Girls Clubs of Arlington
Arlington, TX
03.2017 - 01.2018
- Assist Vice President of Operations and Director of Finance in daily operations & tasks
- Supervise Finance Assistant and Operations Assistant
- Provide customer services and support to parents, board of directors
- Assist Spanish speaking parents with Club parent orientation, updates, changes
- Assist and support Organization Wide Staff
- Translate all membership and informative documents into Spanish
- Assist in Club Wide events
- Under Director of Finance: Administrative compliance- Payroll Management; review hours, assist in processing
- Accounts Payable, Credit Card & Weekly Money Report reconciliation
- Process incoming payments
- Bank deposits
- Ensure invoice approvals for vehicle and building maintenance
- Maintain inventory and order supplies for office equipment
- Order program equipment for Club and School Site locations
- Under Vice President of Operations: Administrative compliance- Data entry into KidTrax Member Management System; Manage KidTrax/MoneyTrax member management system
- Provide Club staff with resources for daily operations; assist with vendor communication
- Create dashboards using Excel for monthly Board of Director meetings; attend meetings to complete Minutes
- Update organization website with upcoming information
- Troubleshoot IT issues-Club wide
- Update organization website for Branches and School Sites
- Coordinate BGCA charter requirements
- Communicate and supply data to Boys & Girls Clubs of America
- Coordinate staff trainings
- Organize staff memos for CEO approval and signatures
- Translate all membership and informative documents into Spanish
- Facility- Maintain vehicle and building maintenance communication of operations; coordinate and maintain licensing compliances
- Coordinate obtaining license for Summit International Preparatory- Primary (K-6th)
- Maintain license document/ equipment for compliance
- Relationships- Assist in parent registration/concern/conflicts
- Positive role model, maintain emotional control, make good decisions under pressure, and represent Boys & Girls Clubs in a positive manner.
Operations Coordinator
Boys & Girls Clubs of Arlington
Arlington, TX
05.2016 - 03.2017
- Administrative compliance- Assist Vice President of Operations in daily operations of 4 Branches and 14 School Sites
- Troubleshoot IT and phone issues-Club wide
- Manage KidTrax/MoneyTrax Member Management System
- Create dashboards for monthly Board of Director meetings
- Update organization website with upcoming information
- Organization Wide Operations- Coordinate staff trainings
- Provide Club staff with resources for daily operations
- Translate all membership documents to Spanish
- Facility- Maintain vehicle and building maintenance communication
- Order/inventory program equipment for locations
- Relationships- Provide customer services to parents, board of directors, organization wide staff
- De-escalate conflicts with staff and/or parents
- Assist Spanish speaking parents with Club updates and changes
- Assist in Club Wide events
- Positive role model, maintain emotional control, make good decisions under pressure, and represent Boys & Girls Clubs in a positive manner.
Administrative Director
Boys & Girls Clubs of Arlington
Arlington, TX
05.2013 - 05.2016
- Assist President and Finance Director
- Administrative compliance- Communicate with Board of Directors; monthly and weekly email reminders
- Organize Board and other Outlook Calendars
- Attend all Board of Directors meetings and take minutes
- Assist in HR- process background checks and drug screen results
- Volunteer process and determination
- AP, Credit Card & Money Report reconciliation
- Process incoming payments including parent tuitions & monetary donations
- Translate all membership documents to Spanish
- Organization Wide Operations- Assist in Club wide events
- Troubleshoot IT issues-Club wide
- Coordinate and monitor Administrative Assistant
- Relationships- Provide customer services to parents, board of directors, Club wide staff
- Positive role model, maintain emotional control, make good decisions under pressure, and represent Boys & Girls Clubs in a positive manner.
Education Director
Boys & Girls Clubs of Arlington
Arlington, TX
05.2012 - 05.2013
- Administrative compliance- Turn in weekly reports and data information that reflect progress of members
- Branch Programming- Run educational programs including Power Hour, SMART Moves, Project Bright Star, Torch Club, other BGC programs
- Branch Operations- Transport members from school to club/ field trip/events
- Organize club wide events for members and families
- Facility & Child Safety- accountable for safety at assigned facility, take necessary precautions to protect members, staff equipment, materials and facilities, report and documents incidents within required timeline, maintain discipline and de-escalate conflict between members and/or others, obtain and renew CPR/First Aid certification
- Relationships- Work with primarily at-risk youth
- Recruit new members from schools and community
- Recruit volunteers to help with the Club and program areas
- Help members with specific needs, including tutoring and mentoring
- Mentor teens with college prep, homework and volunteer opportunity
- Positive role model, maintain emotional control, make good decisions under pressure, and represent Boys & Girls Clubs in a positive manner.
Database Specialist
Boys & Girls Club of Greater Fort Worth
Fort Worth, TX
11.2011 - 05.2012
- Administrative compliance- Assist director of special programs with upcoming events
- Data input into KidTrax Member Management System
- Maintain budget record
- Assist with projects involving the organization/events
- Relationships- positive role model, maintain emotional control, make good decisions under pressure, and represent Boys & Girls Clubs in a positive manner.
Teen Director
Boys & Girls Clubs of Arlington
Arlington, TX
- Administrative compliance- Turn in weekly reports and data information that reflect progress of members
- Branch Programming- Present/ run educational programs including Power Hour, SMART MOVES, Money Matters, Date Smart
- Branch Operations- Transport members from school to club/ field trip/events
- Organize club wide events for members and families
- Facility & Child Safety- accountable for safety at assigned facility, take necessary precautions to protect members, staff equipment, materials and facilities, report and documents incidents within required timeline, maintain discipline and de-escalate conflict between members and/or others, obtain and renew CPR/First Aid certification
- Relationships- Work with primarily at-risk youth
- Recruit new members from schools and community
- Recruit volunteers to help with the Club and program areas
- Help members with specific needs, including tutoring and mentoring
- Mentor teens with college prep, homework and volunteer opportunity
- Guide teens to live a productive and positive youth
- Work with parents for teens in need of guidance or resources
- Positive role model, maintain emotional control, make good decisions under pressure, and represent Boys & Girls Clubs in a positive manner.
Education
Texas A&M University
01.2011
Skills
- Interpersonal Work related
- Project Management
- Staff Development
- Administrative Management
- Bilingual – Fluent in English and Spanish
- Microsoft Office-intermediate to Proficient / Outlook-Intermediate
- Conflict Management
- Team Work
- Flexibility
- Team Collaboration
- Time management abilities
- Goal Setting
References
- Kevi Duty, Former Supervisor, 512-563-9556
- Greg Parker, Former Supervisor, 918-527-5390
- Kay Maxwell, Former Supervisor, 214-755-6896
Timeline
Program Quality Manager
Texas Alliance of Boys & Girls Clubs
12.2018 - Current
Program Director
Boys & Girls Clubs of the Austin Area
11.2018 - Current
Branch Director
Boys & Girls Clubs of Greater Tarrant County
10.2018 - 10.2018
Area Director
Boys & Girls Clubs of Arlington
01.2018 - 10.2018
Director of Administrative Operations
Boys & Girls Clubs of Arlington
03.2017 - 01.2018
Operations Coordinator
Boys & Girls Clubs of Arlington
05.2016 - 03.2017
Administrative Director
Boys & Girls Clubs of Arlington
05.2013 - 05.2016
Education Director
Boys & Girls Clubs of Arlington
05.2012 - 05.2013
Database Specialist
Boys & Girls Club of Greater Fort Worth
11.2011 - 05.2012
Teen Director
Boys & Girls Clubs of Arlington
Texas A&M University
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