Laura Ramirez
Hanford,CA
Summary
Reliable professional with a versatile background in patient registration and administrative support. Known for strong communication and flexibility, contributing to seamless operations and improved patient interactions. Ready to leverage experience to enhance clinic workflows and patient satisfaction.
Overview
23
23
years of professional experience
Work History
Registration Clerk
Washington Hospital Healthcare System
Fremont, CA
12.2006 - 01.2021
- Inpatient/Outpatient registration processes by gathering and verifying patient demographics, ensuring accuracy and efficiency in hospital's Electronic Medical Record (EMR).
- Obtain legally required signatures for consent forms, provide patients with HIPPA literature, hospital privacy policies and Medicare Patient Rights.
- Confirm insurance verification and eligibility checks for incoming patients.
- Communication between medical staff and patients regarding registration status.
- Phones, Appointments and Filing
Referrals Clerk / Phone Room Lead
Tri City Health Center
Fremont, CA
12.2005 - 12.2006
- Confirm current patient demographics
- Verify and ensure patient insurance eligibility
- Secure pre-authorizations
- Schedule specialty appointments
- Phones
- Schedule clinic appointments
- Support phone room staff
- Resolve patient concerns/complaints
Legal Assistant
Law Offices Of Gerald F. Batchelder
Fremont, CA
04.2003 - 12.2005
- Interface with Attorney's, Claims Examiners, Doctors and Clients on daily basis
- Coordinate medical evaluations
- Formal letters
- Subpoena medical and personnel records
- Managed case files and organized documentation for efficient retrieval.
- Maintained calendars, scheduled appointments, and coordinated meetings with clients.
- Secretarial and client support
Patient Service Representative
Palo Alto Medical Foundation
Palo Alto, CA
09.2002 - 04.2003
- Facilitated patient check-in processes, ensuring accurate registration and data entry.
- Managed scheduling of appointments to optimize clinic workflow and enhance patient experience.
- Addressed patient inquiries promptly, providing information on services and resolving concerns effectively.
- Collaborated with healthcare providers to ensure seamless communication regarding patient care needs.
- Schedule medical appointments
- Phones
- Charge Tags
Administrative Assistant
Ariba, Inc.
Mountain View, CA
01.2001 - 08.2001
- Administrative support to Division General Manager, 11 direct reports and their subordinates
- Manage scheduling and calendar organization for senior executives
- Prepared travel arrangements both domestic and international
- Processed expense reports and generated purchase orders
- Coordinate meetings both internal and external
- Prepared PowerPoint presentations
- Implemented process improvements to optimize administrative procedures.
- Ordered office supplies
- Interview scheduling
- Company relocation move coordinator
Marketing Administrative Assistant
Boston Scientific
Fremont, CA
04.1998 - 01.2001
- Support the Director of Global Franchise Marketing and direct reports.
- Maintaining Calendars
- Coordinate domestic and international travel
- Coordinate VIP Visits, agenda
- Create conference presentations
- Prepare expense reports
- Managed project timelines and deliverables, enhancing team collaboration and communication
- Developed and maintained comprehensive marketing and physician databases to streamline information retrieval
- Assisted in the preparation of marketing materials, contributing to impactful presentations and outreach efforts. Support domestic and international sales force
- Fulfill customer requests for product collateral both internal and external
- Arrange for new hire temporary housing
- Coordinate interviews
Education
High School Diploma -
Robertson High School
Fremont, CASkills
- Reliable and quick learner
- Ability to be flexible, prioritizes and meets deadlines
- Excellent Communication with all levels of management
- Works well independently and as a team player
Timeline
Registration Clerk
Washington Hospital Healthcare System
12.2006 - 01.2021
Referrals Clerk / Phone Room Lead
Tri City Health Center
12.2005 - 12.2006
Legal Assistant
Law Offices Of Gerald F. Batchelder
04.2003 - 12.2005
Patient Service Representative
Palo Alto Medical Foundation
09.2002 - 04.2003
Administrative Assistant
Ariba, Inc.
01.2001 - 08.2001
Marketing Administrative Assistant
Boston Scientific
04.1998 - 01.2001
High School Diploma -
Robertson High School