Summary
Overview
Work History
Education
Skills
Timeline
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Laura Ramirez-Perez

Hutchinson,KS

Summary

Results-driven Collections Representative, with almost 5 years of experience that has a knack for getting debtors to open-up and communicate. Outstanding negotiation and customer service skills. Proficient in processing payments and accurately recording information.

Overview

6
6
years of professional experience

Work History

Collections-representative

Mike's Rent To Own
11.2020 - Current
  • Played a key role in reducing account aging by proactively identifying at-risk accounts and initiating early intervention measures.
  • Worked accounts in English and Spanish to accommodate language barriers.
  • Assisted in implementing procedures and policies to facilitate timely payments.
  • Used skip tracing and other techniques to locate debtors.
  • Contacted customers to discuss past-due accounts and negotiated payment plans.
  • Monitored customer accounts for payment delinquency and initiated collection efforts.
  • Worked with customer to create debt repayment plan based on current financial condition.
  • Prepared and submitted legal documents to initiate court proceedings.
  • Achieved performance goals on consistent basis.
  • Listened to customers and negotiated solutions that met creditor and debtor needs.
  • Processed payments and applied to customer balances.
  • Strengthened communication skills through regular interactions with others.

Crew Member Cook

McDonald's
08.2020 - 11.2020
  • Packaged, arranged and labeled ingredient stock, storing at established temperatures.
  • Kept kitchen up to code for health and safety inspections.
  • Followed company recipes and production standards to satisfy customers.
  • Maintained a clean and organized kitchen environment for optimal food safety and quality assurance.
  • Monitored food temperatures to meet quality and safety standards.
  • Operated grills, fryers and ovens to cook food items.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.

Remodeling Crew Member

Felix Padilla
03.2019 - 08.2020
  • Cleaned and maintained tools, equipment and worksites.
  • Demonstrated commitment to continuous improvement through proactive learning opportunities.
  • Skillfully utilized hand tools and power tools to perform demolition, framing, drywall installation, and other related tasks.
  • Supported overall team success by assisting other crew members as needed.

Collections Agent

Portfolio Recovery Associates
03.2018 - 08.2018
  • Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
  • Processed payments and applied to customer balances.
  • Worked accounts in English and Spanish to accommodate language barriers.
  • Responded to customer inquiries and provided detailed account information.
  • Streamlined the collections process for increased efficiency with detailed record-keeping and timely followups.
  • Listened to customers and negotiated solutions that met creditor and debtor needs.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Counseled debtors on payment options and arranged installment agreements.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Negotiated to collect balance in full.
  • Processed debtor payments and updated accounts to reflect new balance.
  • Skilled at working independently and collaboratively in a team environment.

Education

Medical Assisting And Medical Office Management

University of Northwestern Ohio
Lima, OH

High School Diploma -

Lima Senior High School
Lima, OH
05.1997

Skills

  • Records Management
  • Payment Acceptance
  • Organizational and Multitasking Skills
  • Locating debtors
  • Skip Tracing
  • Payment Processing
  • Adaptability
  • Team Player
  • Negotiation and Resolution
  • Relationship Building
  • Data Entry
  • Payment arrangements

Timeline

Collections-representative

Mike's Rent To Own
11.2020 - Current

Crew Member Cook

McDonald's
08.2020 - 11.2020

Remodeling Crew Member

Felix Padilla
03.2019 - 08.2020

Collections Agent

Portfolio Recovery Associates
03.2018 - 08.2018

Medical Assisting And Medical Office Management

University of Northwestern Ohio

High School Diploma -

Lima Senior High School

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Laura Ramirez-Perez