Laura Ramos
ALTAMONTE SPRINGS,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Office Assistant position.
Ready to help team achieve company goals. Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Customer Service Cashier
The Home Depot Inc
06.2017 - 11.2023
- Redeemed coupons to discount purchases.
- Counted money in drawers at beginning and end of each shift.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Utilized POS system to handle customer cash and credit card transactions.
- Provided customer service to customers by addressing all questions and concerns.
- Process Sales, returns, assisted customer with special orders and follow ups.
Counter Clerk
UPS Customer Center
04.2023 - 07.2023
- Operated cash register to accurately complete customer financial transactions.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
- Released and processed shipment packages.
Office Manager
Central Florida Appraisals
02.2011 - 10.2015
- Coordinated special projects and managed schedules.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed office operations while scheduling appointments for department managers.
Office Manager
The Home Improvement Co., Windows, Doors And More
01.2006 - 03.2011
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Managed office operations while scheduling appointments for department managers.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Coordinated special projects and managed schedules.
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
High School Diploma -
Miguel Cervantes
Bayamon, PRCertified - Secretarial Studies And Office Administration
MBTI Business Training Institute
Santurce, PRSkills
- Customer Service
- Cash Handling
- Guest Services
- Customer Satisfaction
- Refund Handling
- Retail Merchandising
- Customer Assistance
- Payment Processing
- Problem-Solving
- Cooperative Attitude
- Retail Operations
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Counter Clerk
UPS Customer Center
04.2023 - 07.2023
Customer Service Cashier
The Home Depot Inc
06.2017 - 11.2023
Office Manager
Central Florida Appraisals
02.2011 - 10.2015
Office Manager
The Home Improvement Co., Windows, Doors And More
01.2006 - 03.2011
High School Diploma -
Miguel Cervantes
Certified - Secretarial Studies And Office Administration
MBTI Business Training Institute