Laura Ramos

• *Assisted with reception duties, including greeting guests and managing front desk tasks.
• *Handle customer service inquiries and resolved issues promptly and professionally.
• * Manage and coordinate appointments and meetings for executives and staff. including handling calendar updates and rescheduling as necessary.
• *Verify personal and insurance information.
• *Schedule, reschedule, and confirm patient appointments.
• *Maintain patient records with confidentiality, handle incoming phone calls, and manage correspondence related to patient care and appointments.
• *Educate patients about procedures, office polices, and treatment recommendations and appointment reminders.

*Greet patients, determine nature and purpose of visit.

*Manage phone calls to appropriate departments, and handle inquiries efficiently.

*Schedule and confirm appointments, handle rescheduling and cancellations, and maintain the office calendar to optimize patient flow and doctors availability.

*Perform data entry and maintain accurate records, including handling confidential information.

*Maintain accurate and confidential patient records, update personal and medical information and manage electronic health records with attention detail.