Laura Ramos

Professional with experience supporting departmental operations. Demonstrates strong organizational, communication, and multitasking abilities. Adept at fostering team collaboration and adapting to shifting priorities. Skilled in administrative tasks, scheduling, and data management. Dependable and results-focused, ensuring smooth workflow and consistent outcomes.

• Possesses a wide variety of business experiences and knowledge.
• Solid experience in Multiple Listing Service Management, Post Closing Operations, and accounting/administration processes.
• Technical skills include proficiency in Jira, Visual Studio, Oracle, Microsoft Windows, Microsoft Excel, Microsoft Word, New Way, and various mortgage software packages such as Resnet, LPS, LSams, Equator, MSP, Citrix, and iVault.
• Trainer – trains new employees and clients on software. Trained offshore counterparts on processes related to loan servicing. Traveled extensively to client sites to provide technical training and support.
• Reconciled audit fails, attended management meetings, implemented testing for the offshore group, conducted loan document audits, and performed audit fail corrections.
• Developed a vast knowledge of Real Estate taxes, foreclosure tax sales, foreclosure/eviction processes, escrow account servicing, escrow account remediation, Fannie Mae and Freddie Mac claim procedures, property preservation, and REO property maintenance. Advanced knowledge of property management, MLS management, and project management.