LAURA RAMOS
Humble,TX
Summary
Experienced in delivering exceptional customer service, problem-solving, and maintaining organization. Proficient in interpersonal and communication skills, both verbal and written. Demonstrates professionalism, punctuality, and loyalty. Skilled at multitasking and prioritizing tasks within tight time constraints for efficient workflow.
Overview
24
24
years of professional experience
Work History
Customer Service Specialist
National Seating & Mobility
03.2005 - Current
- Customer Service/Provide Customer Support
- Data Entry (enter orders, documentation, faxes, emails)
- Request paperwork from Dr.'s, Physical Therapists
- Insurance Verification (Medicare, Medicaid, Health Insurance)
- Scheduling appointments
- Check Clients in
- Price Orders
- Request Quotes
- Work Returns (Request RMA and new Quote if necessary)
- Delivery Dispatch (managed approximately 20 + outgoing calls)
- Check Clients in
- Answer incoming calls (managed approximately 20 + incoming calls)
- Take payments
- Inventory
- Help Train new hires
- Investigated and resolved customer inquiries and complaints quickly
Assistant Manager
Diamond Shamrock
08.2001 - 03.2005
- Customer Service
- Data Entry (reports, grocery orders, etc...)
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Cash flow management
- Kitchen duties
- Stock supplies
- Receive deliveries
- Manage employees
Education
High School -
Odessa High School
Odessa, Texas01.1994
Skills
- Engaged listening
- Effective written and verbal communication
- Patience
- Bilingual customer support
- Strong customer service focus
- Complaint resolution/Problem Solving
- Can work with little or no supervision
- Knowledge of products
- Strong attention to detail
- CSS expertise
Languages
English
Spanish
Timeline
Customer Service Specialist
National Seating & Mobility
03.2005 - Current
Assistant Manager
Diamond Shamrock
08.2001 - 03.2005
High School -
Odessa High School
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