Laura Ramos Velasco
Houston,TX
Summary
Motivated and eager to learn, offering strong communication and multitasking skills gained through roles in customer service and operations. Proven ability to collaborate with teams to achieve objectives, with a background in food handling and aviation. Seeking to leverage these experiences and skills to contribute effectively in a new opportunity in my field.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Store Associate
UPS Store
Houston, TX
12.2025 - Current
- Assisted customers with inquiries and issues to enhance satisfaction. Provided support in resolving product-related concerns. Facilitated communication between customers and service teams.
- Assisted in packaging and shipping boxes for customer orders. Supported scanning and processing of Amazon returns. Collaborated with team members to maintain efficient workflow.
Team Member
Chik fil A
Houston, TX
08.2025 - Current
- Customer service, Cashier, Drive thru Order taker, Restock, Multi tasking
Ramp Agent
Unifi
Houston, TX
04.2025 - 07.2025
- Assisted in loading and unloading cargo from aircraft. Supported ground operations by ensuring timely delivery of baggage. Collaborated with team members to maintain safety protocols during ground handling.
- Executed efficient loading and unloading of baggage to ensure timely aircraft departures.
- Assisted in executing aerial performances by maintaining balance and coordination on the wing of an aircraft. Supported safety protocols to ensure secure and efficient operations during flight. Collaborated with team members to prepare for and execute flight routines.
- Executed loading and unloading of baggage from aircraft to ensure timely departures.
- Collaborated with coworkers to enhance team performance and achieve project goals.
Control Room Operator
JSM & Associates
Humble, TX
09.2024 - 03.2025
- Executed various computer-based tasks to enhance operational efficiency.
- Assisted in organizing and managing paperwork for various projects. Supported team members in maintaining accurate documentation. Facilitated communication between departments regarding paperwork requirements.
- Assisted teams in completing projects on schedule and within budget. Supported project coordination efforts to enhance team collaboration. Contributed to problem-solving initiatives to improve project outcomes.
- Assisted teams in utilizing Excel for data analysis and reporting. Supported colleagues in creating spreadsheets to track project progress. Helped maintain organized records for efficient data retrieval.
- Identified and resolved operational jams to ensure workflow efficiency.
- Executed overnight operations to ensure seamless workflow continuity..
Passenger Service Agent
Swissport International Ltd.
Houston, TX
06.2021 - 06.2024
- Assisted passengers with check-in procedures including verifying identification documents and issuing boarding passes.
- Guided passengers through security checkpoints and to correct terminals.
- Managed gate operations including boarding announcements, seating assignments, and managing standby lists
- Educated passengers about luggage weight restrictions, boarding times, and trip information.
- Assisted unaccompanied minors according to
- airport procedures to facilitate child safety.
- Verified travel documents and tickets, providing passenger boarding passes once completed.
Cashier
Circle K
Houston, TX
02.2021 - 05.2021
- Cashiering, customer service, cleaning, restocking, and multi tasking
Sales Associate/Cashier/Customer Service
Bath & Body Works
Houston, TX
07.2020 - 12.2020
- Customer service, sale products, cashier, restock.
Cashier/Customer Service
Chik Fil A
Houston, TX
08.2015 - 03.2020
- Cashier, customer service, multi tasking, restock.
Education
Associate's degree - General Studies
Houston Community College
Houston, TX08.2019
High school Diploma - undefined
North Houston Early College High School
Houston, TX05.2016
Skills
Food handling
Computer skills
Cash Handling
Amadeus
Safety Protocols
Cashiering
Microsoft
Customer service (10 years)
Aviation
Food Safety
Stocking
Bilingual
Communication skills
Office experience
Cash register
Certification
- Driver's License
Languages
Spanish - Fluent
English - Fluent
Timeline
Store Associate
UPS Store
12.2025 - Current
Team Member
Chik fil A
08.2025 - Current
Ramp Agent
Unifi
04.2025 - 07.2025
Control Room Operator
JSM & Associates
09.2024 - 03.2025
Passenger Service Agent
Swissport International Ltd.
06.2021 - 06.2024
Cashier
Circle K
02.2021 - 05.2021
Sales Associate/Cashier/Customer Service
Bath & Body Works
07.2020 - 12.2020
Cashier/Customer Service
Chik Fil A
08.2015 - 03.2020
Associate's degree - General Studies
Houston Community College
High school Diploma - undefined
North Houston Early College High School