Laura Range
Kingsport,TN
Summary
Effective Assistant Property Manager offering excellent skills in customer service, telephone etiquette and issue response. Works cooperatively with property ownership, vendors and residents. Thorough understanding of housing laws and resident management. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Assistant Property Manager
Kingsport Housing And Redevelopment
12.2020 - Current
- Followed up on delinquent tenants and coordinated collection procedures.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Kept accurate records of all resident and tenant correspondence.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Escalated major issues to property manager for immediate remediation.
- Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Inspected common areas for cleanliness and notified maintenance of overflowing trash.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Communicated effectively with owners, residents, and on-site associates.
- Conducted regular inspections of both interior and exterior of properties for damage.
Staffing Recruiter
Elite Manufacturing and Professional Services
05.2016 - 05.2019
- Build Customer relationships through phone, email and face to face contact
- Schedule interviews with clients; communicate through email, phone, text and place candidates for open job opportunities
- Screen employee by interview, assess candidate through skill placement
- Also place candidates for direct hire position as well as temp to hire position
- Administer drug screens and background reports
- Also process all new hire paperwork
- Data Entry, answer multi-line phone, scan documents, fax machine and email
- Maintain electronic employee files with constant updates.
Administrative Assistant
Martin Transport
02.2014 - 05.2016
- Assist customers and truck drivers with correct documents
- Check Bill of Lading in dispatch for upcoming and completed chemical loads
- Check logs and enter then in two different programs, with fuel tickets
- Create and maintain OSHA compliant files for location
- Track and maintain employee time cards and send to payroll department
- General office duties such as ordering supplies and maintaining record management system
- Prepare responses to correspondence routine inquires
- Proven ability to handle confident information
- Responsible for setting up monthly safety meetings.
CSR
Aarons Sales and Lease
11.2011 - 01.2014
- The acquisition and maintenance of customers
- Accept and process current customer payment
- Process order forms and references
- Input computer information into store computer for new lease agreements
- Answer incoming calls and route to appropriate person-as the first up system
- Assist customers on showroom floor
- Maintain regular mailing campaign.
Deli Clerk
Food City
07.2011 - 10.2011
- Greet all customers and be observant
- Prepare orders to customer satisfaction
- Maintain shelves and keep cases filled at all times
- Price all products legibly and according to price book
- Take customer payment for merchandise.
CSR
Tennessee Title Loans
07.2008 - 04.2010
- Process payday and title loans
- Given the responsibility of handling money transactions and maintaining the business bank deposit records
- Professionally handled collection and past due calls for clients
- Responsible for telemarketing, both on the phone as well as door to door
- Responsible for setting up different customer appreciation and employee celebrations
- Data entry by use of various types of computer software.
Education
Mountain Empire Community College
Big Stone Gap, VA01.2000
High School Diploma -
Rye Cove High School
Rye Cove, VA01.1994
Skills
- Computer Proficiency
- Ability to learn new software applications
- Records Management
- Application Process Proficiency
- Property Tours and Inspections
- Communicate effectively with staff/executives - Effective verbal/written communication skills
- Attention to detail, excellent planning, organizing and time management skills
- Customer-service oriented
- Reliable
- Paperwork Processing
- Scheduling
- Data Collection
Accomplishments
Over five years' experience performing general office procedures, in depth knowledge of office management principles and considerable experience in bookkeeping were obtained.
Certification
- Certified RAD
- Certified HCV
Timeline
Assistant Property Manager
Kingsport Housing And Redevelopment
12.2020 - Current
Staffing Recruiter
Elite Manufacturing and Professional Services
05.2016 - 05.2019
Administrative Assistant
Martin Transport
02.2014 - 05.2016
CSR
Aarons Sales and Lease
11.2011 - 01.2014
Deli Clerk
Food City
07.2011 - 10.2011
CSR
Tennessee Title Loans
07.2008 - 04.2010
Mountain Empire Community College
High School Diploma -
Rye Cove High School
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