Laura Rangel
Fontana,CA
Summary
Positive, highly skilled and results-driven Property Manager with a proven track record of improving occupancy rates and maximizing property value. With over 5 years of experience in the field, I bring a continuous dedication to excellence and a passion for delivering exceptional service, seeking to leverage my expertise in a challenging property management role.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Property Manager
Arbor Place Apts
2022.11 - 2024.04
- Consistently achieved and maintained high occupancy rates across residential properties, surpassing the city industry benchmark.
- Conduct thorough tenant screenings, lease renewal negotiations, and move-in/move-out inspections to maintain high-quality standards.
- Oversee property maintenance and repairs, coordinating with vendors and contractors to ensure timely completion within budget constraints.
- Kept properties in compliance with local, state, and federal regulations.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Administer rent collection, 30 Day notice enforcement, ensuring accuracy and compliance with company policies and regulations.
- Generated leads for sales and rental properties through cold calls and referrals.
- Coordinated appointments to show marketed properties.
- Implement effective marketing strategies to attract prospective tenants, resulting in a steady stream of qualified applicants.
- Handle tenant inquiries, complaints, requests and planned special events which encouraged positive relationships.
- Maintained professional, organized, and safe environment for employees and patrons.
- Communicated effectively with owners, residents, and corporate employees.
- Reviewed human resources paperwork for accuracy and completeness.
- Worked with human resources to recruit top- quality candidate for key vacancies.
- Inspected community common areas, apartment units and model appearance to address problems.
- Maintained human resources information system and kept employee files up to date and accurate.
- Supported human resources by responding to candidates and prescreening, interviewing and hiring team members.
- Determined suitable crew requirements, scheduled employees, and worked with human resources to meet changing production schedules.
Property Manager
Aurora Heights Apartments
2020.08 - 2022.03
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Maintained sufficient number of units market-ready for lease.
- Coordinated with legal counsel to resolve tenant disputes.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Collected and maintained careful records of rental payments and payment dates.
- Communicated effectively with owners, residents, and other employees.
Administrative Assistant
University Village Apartments
2019.06 - 2020.08
- Scheduled office meetings and client appointments for staff teams.
- Created and updated records and files to maintain document compliance.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Gained extensive knowledge in data entry, analysis and reporting.
- Assisted clients with completion of applications and paperwork.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Proved successful working within tight deadlines and a fast-paced environment.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Responded to inquiries from callers seeking information.
- Managed accounts payable and receivable to gain better sense of overall financial stability and liquidity.
- Offered technical support and troubleshot issues to enhance office productivity.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Property Manager
Hawthorn Ridge Apartments
2016.05 - 2019.05
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Successfully manage a portfolio of residential properties, ensuring optimal occupancy rates and tenant satisfaction.
- Administer rent collection, lease enforcement, and financial reporting processes, ensuring accuracy and compliance with company policies and regulations..
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained building systems by working with maintenance Technicians and supervised repairs.
- Directed property management program by determining requirements, planning for material equipment replacement and implementing quality control oversight.
- Investigated and resolved any tenant complaints.
- Implement effective marketing strategies to attract prospective tenants, resulting in a steady stream of qualified applicants.
- Conducted property inspections and addressed maintenance issues promptly to ensure tenant satisfaction and property upkeep
- Followed up on delinquent tenants and coordinated collection procedures
Education
Credits Earned - Architecture
College of DuPage
Glen Ellyn, IL 2009.01 - 2013.12
Skills
- Proven track record of achieving and maintaining high occupancy rates.
- Excellent communication, negotiation, and interpersonal skills
- Strong analytical and problem-solving abilities
- Proficiency in property management software and tools (Onesite, Yardi, Resman)
- Detail-oriented with a focus on delivering exceptional service.
- Passionate about Property Management and dedicated to continuous improvement.
- Knowledge of Fair Housing regulations and property laws
Languages
Spanish
Full Professional
Timeline
Property Manager
Arbor Place Apts
2022.11 - 2024.04
Property Manager
Aurora Heights Apartments
2020.08 - 2022.03
Administrative Assistant
University Village Apartments
2019.06 - 2020.08
Property Manager
Hawthorn Ridge Apartments
2016.05 - 2019.05
Credits Earned - Architecture
College of DuPage
2009.01 - 2013.12
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