Laura Rape
McLeansboro,IL
Summary
Seeking full or part time employment in a medical office or hospital setting to gain hands on experience as a medical office assistant. Experienced with providing compassionate personal care and support. Utilizes effective communication to foster positive and trusting relationships with clients. Track record of maintaining client dignity and comfort through patient and attentive care.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Personal Care Assistant
Dept of Rehab Services
05.2017 - Current
- Provided emotional support and companionship to enhance patient well-being and reduce feelings of isolation.
- Monitored vital signs, such as blood pressure and heart rate, to track patient health status.
- Applied wound care techniques to manage and dress minor injuries and surgical sites.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Contributed to a positive home atmosphere by engaging clients in conversation and recreational activities tailored to their interests.
- Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Maintained current knowledge of best practices in personal care through ongoing professional development opportunities.
- Supported clients'' mental health by actively listening to concerns and offering compassionate companionship during challenging times.
- Promoted independence with structured routines and clear communication to support clients in their daily lives.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Managed household chores efficiently, enabling clients to enjoy a clean living space without added stress or physical strain.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Monitored and assisted residents through individual service plans.
- Remained alert to problems or health issues of clients and competently responded.
- Assisted clients with meal planning and preparation, taking into consideration dietary restrictions and preferences for optimal nutrition.
- Assisted patients with self-administered medications.
- Collaborated with healthcare professionals to develop individualized care plans addressing each client''s specific needs.
- Monitored vital signs regularly, promptly reporting any abnormal findings to medical professionals for further evaluation.
- Planned activities to encourage movement, stretching, and strength building.
- Assisted with daily living activities, running errands, and household chores.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Conferred with supervisor to discuss patient condition and medical care.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Monitored clients' overall health and well-being and noted significant changes.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Provided compassionate and patient-focused care to cultivate well-being.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Transported clients to and from medical appointments with safety and efficiency.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Handled incoming mail, bills and invoices and completed appropriate actions.
Authorized Direct Support Personnel
TDL Group (CountryLane)
06.2010 - Current
- Improved overall hygiene for clients with thorough assistance in bathing, grooming, dressing, and other personal care tasks as needed.
- Provided reliable transportation to appointments, errands, and community outings while prioritizing client safety and comfort during travel.
- Contributed to a positive living environment by maintaining clean homes for clients through routine housekeeping tasks such as laundry or dishwashing services.
- Maintained client confidentiality by adhering to strict privacy guidelines and professional ethics.
- Ensured timely administration of medications according to prescribed schedules, contributing to overall health maintenance for clients.
- Reduced behavioral issues through consistent implementation of individualized care plans.
- Collaborated with interdisciplinary teams to develop comprehensive care plans addressing each client''s unique requirements and preferences.
- Supported clients'' emotional well-being, offering empathy and understanding during times of stress or crisis while providing appropriate interventions as needed.
- Ensured safety and comfort of clients with diligent monitoring and attentive care during daily routines.
- Maintained accurate records of client progress, adapting support strategies as needed to optimize outcomes.
- Increased client satisfaction by delivering compassionate care that respected individual dignity and autonomy.
- Assisted clients in achieving personal goals by providing physical, emotional, and social support tailored to their needs.
- Supported clients'' nutritional needs by preparing healthy meals tailored to individual dietary restrictions or preferences.
- Assisted in developing coping mechanisms for challenging situations among clients using effective behavior management techniques.
- Facilitated community integration for clients through participation in recreational activities, volunteer work, and social events.
- Demonstrated commitment to continuous learning by attending training sessions on relevant topics such as medication administration or crisis intervention strategies.
- Enhanced client well-being by providing personalized support and assistance in daily living activities.
- Strengthened client relationships, fostering trust and open communication between clients, families, and healthcare providers.
- Fostered strong working relationships with colleagues through effective teamwork on shared responsibilities within the home setting.
- Maintained clean, safe, and well-organized patient environment.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Assisted disabled clients to support independence and well-being.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Transported clients to medical and dental appointments to provide support.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Monitored progress and documented patient health status changes to keep care team updated.
- Developed and implemented individualized care plans to meet individual needs of each client.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Monitored clients' overall health and well-being and noted significant changes.
- Provided compassionate and patient-focused care to cultivate well-being.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Transported clients to and from medical appointments with safety and efficiency.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Recorded status and duties completed in logbooks for management.
- Completed regular check-ins and progress report for each client.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
Certified Nursing Assistant
Helia Healthcare of Benton
07.2009 - 06.2010
- Applied infection control techniques, including proper hand hygiene and use of personal protective equipment, to maintain a sterile environment.
- Provided empathetic support to patients experiencing emotional distress or confusion.
- Operated patient lift equipment to safely transfer individuals with mobility challenges.
- Monitored vital signs, including blood pressure and heart rate, to identify changes in patient health.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Enhanced patient comfort by providing compassionate, one-on-one care during daily activities.
- Documented patient conditions and care provided, ensuring accurate health records for informed medical decisions.
- Implemented infection control protocols, minimizing spread of illnesses among patients and staff.
- Enhanced team productivity by participating in training sessions and sharing knowledge with colleagues.
- Maintained clean and safe environment, reducing risk of infections and promoting health.
- Provided emotional and psychological support to patients and their families, fostering positive healthcare experience.
- Supported patients with personal care tasks to preserve dignity and promote independence.
- Improved patient satisfaction with empathetic listening and addressing concerns promptly.
- Monitored vital signs for early detection of medical issues, ensuring timely intervention and treatment.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Facilitated personal hygiene management, feeding and ambulation.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Transported patients between rooms and appointments or testing locations.
- Upheld infection control and prevention policies across different patient-facing areas.
- Supported needs of [Number]+ residents under long-term care.
Personal Care Assistant (CNA)
Ruth Abbott (deceased)
05.2007 - 07.2009
- Provided emotional support and companionship to enhance patient well-being and reduce feelings of isolation.
- Monitored vital signs, such as blood pressure and heart rate, to track patient health status.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Contributed to a positive home atmosphere by engaging clients in conversation and recreational activities tailored to their interests.
- Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Supported clients'' mental health by actively listening to concerns and offering compassionate companionship during challenging times.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Managed household chores efficiently, enabling clients to enjoy a clean living space without added stress or physical strain.
- Ensured timely medication administration, managing accurate records of dosages and schedules for multiple clients.
- Remained alert to problems or health issues of clients and competently responded.
- Assisted clients with meal planning and preparation, taking into consideration dietary restrictions and preferences for optimal nutrition.
- Assisted patients with self-administered medications.
- Prevented injuries through diligent observation of the environment and prompt intervention when needed during mobility assistance tasks.
- Provided respite care for families, allowing them the opportunity to recharge while ensuring their loved one received consistent quality care.
- Assisted with daily living activities, running errands, and household chores.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Conferred with supervisor to discuss patient condition and medical care.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Monitored clients' overall health and well-being and noted significant changes.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Provided compassionate and patient-focused care to cultivate well-being.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Completed regular check-ins and progress report for each client.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Employed infection control protocols to maintain sterile environment.
- Assisted patients with daily living activities, promoting independence and dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Reduced patient stress levels through effective communication and active listening skills.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
Authorized Direct Support Personnel
Trade Industries
02.2006 - 05.2007
- Improved overall hygiene for clients with thorough assistance in bathing, grooming, dressing, and other personal care tasks as needed.
- Provided reliable transportation to appointments, errands, and community outings while prioritizing client safety and comfort during travel.
- Contributed to a positive living environment by maintaining clean homes for clients through routine housekeeping tasks such as laundry or dishwashing services.
- Maintained client confidentiality by adhering to strict privacy guidelines and professional ethics.
- Ensured timely administration of medications according to prescribed schedules, contributing to overall health maintenance for clients.
- Collaborated with interdisciplinary teams to develop comprehensive care plans addressing each client''s unique requirements and preferences.
- Reduced behavioral issues through consistent implementation of individualized care plans.
- Supported clients'' emotional well-being, offering empathy and understanding during times of stress or crisis while providing appropriate interventions as needed.
- Ensured safety and comfort of clients with diligent monitoring and attentive care during daily routines.
- Maintained accurate records of client progress, adapting support strategies as needed to optimize outcomes.
- Promoted client independence by teaching life skills and offering opportunities for decisionmaking.
- Increased client satisfaction by delivering compassionate care that respected individual dignity and autonomy.
- Assisted clients in achieving personal goals by providing physical, emotional, and social support tailored to their needs.
- Supported clients'' nutritional needs by preparing healthy meals tailored to individual dietary restrictions or preferences.
- Assisted in developing coping mechanisms for challenging situations among clients using effective behavior management techniques.
- Demonstrated commitment to continuous learning by attending training sessions on relevant topics such as medication administration or crisis intervention strategies.
- Enhanced client well-being by providing personalized support and assistance in daily living activities.
- Strengthened client relationships, fostering trust and open communication between clients, families, and healthcare providers.
- Fostered strong working relationships with colleagues through effective teamwork on shared responsibilities within the home setting.
- Maintained clean, safe, and well-organized patient environment.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Assisted disabled clients to support independence and well-being.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Transported clients to medical and dental appointments to provide support.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Monitored progress and documented patient health status changes to keep care team updated.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Monitored clients' overall health and well-being and noted significant changes.
- Provided compassionate and patient-focused care to cultivate well-being.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Transported clients to and from medical appointments with safety and efficiency.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Recorded status and duties completed in logbooks for management.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
Authorized Direct Support Personnel
Countrylane
05.2003 - 06.2006
- Improved overall hygiene for clients with thorough assistance in bathing, grooming, dressing, and other personal care tasks as needed.
- Provided reliable transportation to appointments, errands, and community outings while prioritizing client safety and comfort during travel.
- Contributed to a positive living environment by maintaining clean homes for clients through routine housekeeping tasks such as laundry or dishwashing services.
- Maintained client confidentiality by adhering to strict privacy guidelines and professional ethics.
- Ensured timely administration of medications according to prescribed schedules, contributing to overall health maintenance for clients.
- Collaborated with interdisciplinary teams to develop comprehensive care plans addressing each client''s unique requirements and preferences.
- Reduced behavioral issues through consistent implementation of individualized care plans.
- Supported clients'' emotional well-being, offering empathy and understanding during times of stress or crisis while providing appropriate interventions as needed.
- Ensured safety and comfort of clients with diligent monitoring and attentive care during daily routines.
- Maintained accurate records of client progress, adapting support strategies as needed to optimize outcomes.
- Promoted client independence by teaching life skills and offering opportunities for decisionmaking.
- Increased client satisfaction by delivering compassionate care that respected individual dignity and autonomy.
- Assisted clients in achieving personal goals by providing physical, emotional, and social support tailored to their needs.
- Supported clients'' nutritional needs by preparing healthy meals tailored to individual dietary restrictions or preferences.
- Assisted in developing coping mechanisms for challenging situations among clients using effective behavior management techniques.
- Facilitated community integration for clients through participation in recreational activities, volunteer work, and social events.
- Demonstrated commitment to continuous learning by attending training sessions on relevant topics such as medication administration or crisis intervention strategies.
- Enhanced client well-being by providing personalized support and assistance in daily living activities.
- Strengthened client relationships, fostering trust and open communication between clients, families, and healthcare providers.
- Fostered strong working relationships with colleagues through effective teamwork on shared responsibilities within the home setting.
- Maintained clean, safe, and well-organized patient environment.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Assisted disabled clients to support independence and well-being.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Transported clients to medical and dental appointments to provide support.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Monitored progress and documented patient health status changes to keep care team updated.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Monitored clients' overall health and well-being and noted significant changes.
- Provided compassionate and patient-focused care to cultivate well-being.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Transported clients to and from medical appointments with safety and efficiency.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Recorded status and duties completed in logbooks for management.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
Certified Nursing Assistant
Casey Care Center
11.1999 - 05.2003
- Applied infection control techniques, including proper hand hygiene and use of personal protective equipment, to maintain a sterile environment.
- Provided empathetic support to patients experiencing emotional distress or confusion.
- Operated patient lift equipment to safely transfer individuals with mobility challenges.
- Monitored vital signs, including blood pressure and heart rate, to identify changes in patient health.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.
- Documented patient conditions and care provided, ensuring accurate health records for informed medical decisions.
- Enhanced team productivity by participating in training sessions and sharing knowledge with colleagues.
- Maintained clean and safe environment, reducing risk of infections and promoting health.
- Provided emotional and psychological support to patients and their families, fostering positive healthcare experience.
- Supported patients with personal care tasks to preserve dignity and promote independence.
- Improved patient satisfaction with empathetic listening and addressing concerns promptly.
- Monitored vital signs for early detection of medical issues, ensuring timely intervention and treatment.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Transported patients between rooms and appointments or testing locations.
- Supported needs of [Number]+ residents under long-term care.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
Certified Nursing Assistant
Enfield Healthcare Center
02.1997 - 11.1999
- Applied infection control techniques, including proper hand hygiene and use of personal protective equipment, to maintain a sterile environment.
- Provided empathetic support to patients experiencing emotional distress or confusion.
- Operated patient lift equipment to safely transfer individuals with mobility challenges.
- Monitored vital signs, including blood pressure and heart rate, to identify changes in patient health.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.
- Enhanced patient comfort by providing compassionate, one-on-one care during daily activities.
- Documented patient conditions and care provided, ensuring accurate health records for informed medical decisions.
- Implemented infection control protocols, minimizing spread of illnesses among patients and staff.
- Enhanced team productivity by participating in training sessions and sharing knowledge with colleagues.
- Maintained clean and safe environment, reducing risk of infections and promoting health.
- Supported patients with personal care tasks to preserve dignity and promote independence.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Monitored vital signs for early detection of medical issues, ensuring timely intervention and treatment.
- Improved patient satisfaction with empathetic listening and addressing concerns promptly.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Transported patients between rooms and appointments or testing locations.
- Supported needs of [Number]+ residents under long-term care.
Certified Habilitation Technician
Meadowbrook Estates
05.1995 - 02.1997
- Assisted clients with daily living activities, including personal hygiene and meal preparation, to promote independence.
- Utilized adaptive communication tools to assist non-verbal clients in expressing needs and preferences.
- Trained and guided clients in social skills to improve community integration and interpersonal relationships.
- Provided crisis intervention and conflict resolution to de-escalate challenging behaviors.
- Conducted therapeutic recreational activities to enhance social skills and improve cognitive functions.
- Instructed and reinforced target outcomes to help individuals achieve goals.
- Collaborated with interdisciplinary teams to develop comprehensive habilitation plans for each client''s unique needs.
- Transported residents to and from appointments and other activities to encourage mobility.
- Recorded participant behavior and methods to alleviate barriers and progress toward goals.
- Supervised and assisted residents with grooming, personal hygiene, meal planning and housekeeping to promote activities of daily living.
- Noted client responses and results to facilitate interventions and assessment through proper documentation.
- Developed resident activities and programming to encourage new skills and maintain present skills.
- Delivered training needs, behavior management and communication to support goal plans.
- Implemented written goals from treatment plans to enhance patient outcomes.
- Recognized emergency situations and implemented appropriate procedures to comply with safety rules and regulations.
- Offered instructions to help individuals learn, retain or improve competencies for maximal functioning.
- Demonstrated adaptability and flexibility by adjusting approaches based on client feedback and evolving needs.
- Developed strong rapport with clients and their families, fostering trust and open communication throughout the habilitation process.
- Maintained professional development through ongoing training, staying current on best practices in habilitation services and enhancing the quality of care provided to clients.
- Fostered an inclusive setting where all clients had equal access to opportunities while respecting their unique preferences.
- Assisted clients in achieving their personal goals through tailored therapeutic approaches and regular progress monitoring.
- Supported individuals with developmental disabilities in reaching their vocational goals through job coaching and skills development training sessions.
- Utilized creative problem-solving abilities to address complex challenges, resulting in improved outcomes for clients.
- Assisted with the coordination of transportation services for clients'' medical appointments or community outings as required.
- Provided emotional support to clients during challenging situations, helping them build resilience and coping skills.
- Implemented behavior modification techniques according to individualized behavioral plans, resulting in decreased negative behaviors among clients.
- Improved clients'' quality of life by providing compassionate care, assistance with personal hygiene, and mobility support.
- Contributed to a positive group home environment by maintaining cleanliness, organization, and adherence to regulations.
- Enhanced client independence by implementing personalized support plans and daily living skills training.
- Promoted healthy habits for clients by supporting balanced meal planning, exercise routines, and medical appointments when needed.
- Facilitated community integration for clients by assisting them in accessing local resources and participating in social activities.
- Maintained detailed documentation of client progress, adjusting strategies as necessary to maximize results.
- Increased client satisfaction levels through consistent delivery of high-quality care based on individual needs assessments.
- Ensured clients'' safety and well-being by closely monitoring behavior patterns and reporting any concerns to supervisors.
- Cared for patients by providing personal assistance and ambulation.
Dietary Assistant
McLeansboro Healthcare Center
07.1994 - 05.1995
- Utilized kitchen equipment to prepare and serve meals according to dietary guidelines.
- Practiced safe food handling techniques to prevent cross-contamination and ensure compliance with health standards.
- Prepared and delivered meals to patients following specific dietary needs and restrictions.
- Demonstrated strong attention to detail while completing daily tasks such as taking accurate meal orders from nurses or directly from patients when necessary.
- Increased overall kitchen productivity by assisting with food preparation tasks such as chopping vegetables, assembling plates, and serving meals during peak hours.
- Ensured food safety standards were met by adhering to proper storage, handling, and sanitation procedures.
- Enhanced team efficiency through effective communication with kitchen staff, dietitians, and nursing personnel.
- Helped create a positive work environment by actively supporting coworkers during busy times or when additional assistance was required.
- Supported the achievement of nutritional goals for patients by carefully measuring ingredients and following recipe guidelines.
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
- Promoted a positive dining experience for patients through attentive service, timely delivery of meals, and genuine interactions.
- Contributed to a reduction in meal delivery errors by double-checking orders and coordinating with nursing staff for accurate information.
- Improved patient satisfaction by providing customized meal plans according to dietary needs and restrictions.
- Assisted in maintaining a clean and organized kitchen area for efficient meal preparation and service.
- Enhanced patient comfort during mealtimes by setting up dining areas with appropriate tableware and assisting patients with limited mobility when needed.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Kept all kitchen areas clean, tidy and free of hazards.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Followed all food safety regulations while preparing meals for patients.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
- Delivered nourishment and supplements to nurse station for distribution to specific residents.
- Discarded outdated food products and maintained waste disposal procedures.
- Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Upheld efficiency of meal services by pre-setting tables before patients arrived.
Education
High School Diploma -
McLeansboro High School
McLeansboro, ILNo Degree - Medical Administrative Assistant
Penn Foster College
Scottsdale, AZ04-2025
Skills
- Grooming assistance
- Emotional support
- Personal hygiene assistance
- Housekeeping tasks
- Compassionate caregiving
- Dressing assistance
- Compassionate patient care
- Behavior redirection
- CPR certified
- Light housekeeping
- Compassionate care
- Meal preparation
- Housekeeping
- Direct patient care
- Meal planning
- Medication administration
- Household tasks
- Client transportation
- Transportation assistance
- Patient assessments
- Client rapport
- Medication management
- Nutrition monitoring
- EMR / EHR
- Personal hygiene
- Tact and diplomacy
- Patient lifting techniques
- Personal errands assistance
- Companionship
- Toileting assistance
- Fall prevention
- Observational skills
- Patient awareness
- Range of motion exercises
- First aid and CPR
- Cooking and meal preparation
- Adaptive equipment use
- Activities of daily living support
- Shopping and errands
- Adaptable under pressure
- Feeding support
- Dementia care
- Time management
- Elderly care
- First aid and safety
- Verbal and written communication skills
- Daily living assistance
- Multitasking and organization
- Mobility assistance
- Dependable and responsible
- Compassionate communication
- Patient care
- Incident reporting
- PPE usage
- Relationship building
- Team collaboration
- Respectful and compassionate
- ADL assistance
- COVID-19 safety policies
- Medication and appointment reminders
- Documentation
- Strong ethics
- End-of-life care
- Special needs care
- Client documentation
- Basic housekeeping
- Patient companionship
- Progress documentation
- Care plan adherence
- Records maintenance
- Supportive companionship
- Hoyer lifting equipment
- Flexible schedule and availability
- HIPAA compliance
- [Language] fluency
- Medical record-keeping
Certification
- Adult CPR/AED certification – American Red Cross.
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
- Direct Support Professional Certification (DSP) - National Alliance for Direct Support Professionals.
- [State] Driver's License
- Currently studying Medical Adminstrative Assistant certificate program through Penn Foster.
Timeline
Personal Care Assistant
Dept of Rehab Services
05.2017 - Current
Authorized Direct Support Personnel
TDL Group (CountryLane)
06.2010 - Current
Certified Nursing Assistant
Helia Healthcare of Benton
07.2009 - 06.2010
Personal Care Assistant (CNA)
Ruth Abbott (deceased)
05.2007 - 07.2009
Authorized Direct Support Personnel
Trade Industries
02.2006 - 05.2007
Authorized Direct Support Personnel
Countrylane
05.2003 - 06.2006
Certified Nursing Assistant
Casey Care Center
11.1999 - 05.2003
Certified Nursing Assistant
Enfield Healthcare Center
02.1997 - 11.1999
Certified Habilitation Technician
Meadowbrook Estates
05.1995 - 02.1997
Dietary Assistant
McLeansboro Healthcare Center
07.1994 - 05.1995
High School Diploma -
McLeansboro High School
No Degree - Medical Administrative Assistant
Penn Foster College
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