Laura Rasmussen
Independence,MO
Summary
Proven track record in enhancing operational efficiency, demonstrated at Select Van & Storage through expert scheduling coordination and exceptional customer service. Skilled in administrative support and prioritization, I excel in high-stress situations, ensuring meticulous documentation and recordkeeping. My approach consistently results in improved service delivery and workplace productivity.
Overview
36
36
years of professional experience
Work History
Dispatcher Office Assistant
Select Van & Storage
06.2009 - Current
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Maintained accurate records of dispatched calls, ensuring thorough documentation for future reference.
- Managed high-stress situations calmly and effectively, maintaining clear communication channels during emergencies.
- Contributed to a smooth-running office environment by providing clerical support such as filing, data entry, and document preparation.
- Provided exceptional customer service while handling incoming calls from the public, gathering essential information for appropriate response measures.
- Advised regarding delays and special circumstances.
- Processed routine administrative tasks such as ordering supplies or maintaining equipment inventory to support overall office functionality.
- Processed orders, ran bulk pick sheets, processed, and printed invoices and created daily shipping logs.
Overnight Stocker and Receiver
Kohls Department Store
05.2008 - 05.2009
- Improved store efficiency by accurately stocking shelves and maintaining product organization overnight.
- Provided backup support at checkout lanes during high-volume periods to minimize customer wait times during overnight hours.
- Assisted with special projects or displays as needed, ensuring timely completion and alignment with store goals.
- Contributed to a positive team atmosphere, consistently lending assistance when needed for timely task completion.
- Enhanced customer experience by keeping shelves fully stocked and ensuring products were easily accessible.
- Adhered to safety processes and procedures when stocking store to avoid falls and other injuries.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
Bookseller
Waldenbooks
06.1999 - 09.2000
- Managed cash register transactions accurately, ensuring proper handling of financial transactions and minimizing discrepancies.
- Collaborated with management to create eye-catching displays that showcased popular titles or themes, increasing visibility for featured books.
- Maintained an up-to-date knowledge of current literary trends, ensuring accurate recommendations for customers.
- Maximized store efficiency by cross-training in multiple departments, allowing for seamless shift coverage and reduced downtime.
- Assisted customers in locating desired titles, resulting in repeat business and positive feedback.
- Provided exceptional customer service through active listening, addressing concerns promptly and professionally.
- Maintained well-stocked inventory of books, magazines and literary merchandise for customer needs.
- Assisted customers with locating books and other materials in store.
- Restocked shelves and kept store displays attractive and organized to drive sales.
- Recovered sales floor by picking up items, shelving books, and product and straightening bookshelves and tables.
- Collaborated with other staff to support smooth daily operations.
- Processed incoming shipments efficiently, ensuring timely stocking of new releases and replenishment of bestsellers.
Vault Clerk
Builder's Square
05.1988 - 06.1998
- Gathered and counted amounts for shipment off of bank premises.
- Assisted in training new employees on proper handling, storage, and retrieval of items within the vault area.
- Received and counted incoming transfers from armored car services.
- Kept accurate count of pending transfers and monetary values of various movements.
- Utilized manual and mechanical means to count and verify monetary values.
- Completed reports detailing daily actions, customer services issues, and notable incidents.
- Ensured accurate record keeping through meticulous documentation of all vault transactions.
- Upheld a high level of professionalism, consistently demonstrating integrity and ethical conduct in all aspects of the role.
Education
Hickman Mills High School
Kansas City, MO05.1979
Skills
- Scheduling Coordination
- Prioritization
- Route Planning
- Administrative Support
- Filing and data archiving
- Time Management
- Mail handling
- Bookkeeping
- Attention to Detail
- Mail Management
- Documentation and Recordkeeping
- Professional and mature
- Customer Service
- Billing Processing
Timeline
Dispatcher Office Assistant
Select Van & Storage
06.2009 - Current
Overnight Stocker and Receiver
Kohls Department Store
05.2008 - 05.2009
Bookseller
Waldenbooks
06.1999 - 09.2000
Vault Clerk
Builder's Square
05.1988 - 06.1998
Hickman Mills High School
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