Laura Razo
Summary
Caring and competent Childcare Provider experienced in keeping kids safe while nurturing development with age-appropriate activities. Strong verbal and written communication skills, organized nature and proactive approach to solving problems and managing conflict.
Overview
11
11
years of professional experience
Work History
Caregiver
Self-employed
06.2022 - Current
- Enhance childcare comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Fostered emotional development by providing support, guidance, and encouragement during challenging situations.
- Improved communication skills by engaging children in age-appropriate conversations and active listening.
- Developed fine motor skills with hands-on activities such as arts and crafts or puzzles.
- Promoted healthy habits by encouraging regular exercise, outdoor play, and nutritious meals.
- Established daily routines to provide structure and predictability for children under care.
- Provided transportation to extracurricular activities, ensuring punctuality and fulfilling parental requests.
- Created a safe environment through routine inspections of play areas, toys, and equipment for potential hazards.
- Supported cognitive development with age-appropriate learning materials and engaging educational games.
- Organized field trips to local museums or parks for an enriched learning experience outside the home environment.
- Prepared healthy meals following dietary guidelines or specific parent instructions while considering individual food preferences or allergies.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Read stories, sang songs and facilitated creative play.
- Assist with potty training and responsible for changing diapers.
Operations Manager
Razor Freight LLC
04.2021 - 02.2023
- Designed and managed website to respond to new inquires efficiently.
- Managed and tracked HOS utilizing MaTrack to abide by DOT trucking laws.
- Directed the scheduling, routing, and control of all trucking activity.
- Always maintained a safety mindset.
- On call duties for afterhours emergencies and/or POC
- Completed all carrier packets and contracts.
- Managed all account receivables and tracked payment schedule and type.
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Assisted driver for locating all on and off road accommodations during scheduled drops, including; food, fuel, hotel arrangements, and occasionally repair shops.
Server
Mijana
04.2018 - 02.2021
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items, contributing to balanced financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
Postmates Delivery Driver
Postmates
06.2017 - 06.2018
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Delivered packages to customer doorsteps and business offices.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Operated vehicle safely in highly congested areas with no traffic violations.
Safety Administrative Support
The Fishel Company
01.2014 - 06.2017
- Liaison for 3rd party claims and customer complaints.
- Processed all payroll for teammate's safety training and assisted in the company's training.
- Reviewed, revised, and kept driver qualification files in compliance for DOT.
- Conducted random and post-accident drug screens.
- Streamlined internal communication for safety updates by creating a centralized information hub.
- Assisted in maintaining OSHA compliance, ensuring timely submission of required documentation.
- Enhanced employee awareness of safety protocols through the creation and delivery of effective training materials.
- Provided administrative support to the Safety Manager and team, facilitating efficient execution of all safety initiatives.
- Maintained accurate records of employee training sessions, certifications, and medical evaluations as required by regulations.
- Contributed to improved safety performance by participating in regular meetings with safety committee members and providing input on action plans.
- Supported incident response efforts through timely data collection and reporting, aiding in swift resolution of issues.
- Ensured proper documentation storage by organizing electronic files according to company guidelines and regulatory requirements.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Volunteered to help with special projects of varying degrees of complexity.
Office Coordinator
Service King Collision
10.2012 - 01.2014
- Greeted and routed customers according to their needs
- Performed as a cashier and accounts receivables member
- Enhanced communication within the team through regular meetings and detailed reporting.
- Tracked office inventory and trained new office coordinators for Arizona locations
- Assisted service advisors during repair process with estimate quotes, reviewing damages, concerns, and finalizing paperwork
- Liaison for customers and insurance companies to thoroughly update on repairs and process
Education
No Degree - Psychology
Estrella Mountain Community College
Avondale, AZHigh School Diploma -
Westview High School
Avondale, AZ2009
Skills
- Cleaning and sanitizing
- Infant care, feeding and child supervision
- Literacy development and language skills
- Emotional intelligence
- Health and Safety Compliance
- Customer relationship and operations management
- Quality assurance controls, attention to detail
- Administrative background
- Safety data sheet management, incident investigation and report writing
- Scheduling and time management
- Cross-Functional Collaboration
Timeline
Caregiver
Self-employed
06.2022 - Current
Operations Manager
Razor Freight LLC
04.2021 - 02.2023
Server
Mijana
04.2018 - 02.2021
Postmates Delivery Driver
Postmates
06.2017 - 06.2018
Safety Administrative Support
The Fishel Company
01.2014 - 06.2017
Office Coordinator
Service King Collision
10.2012 - 01.2014
No Degree - Psychology
Estrella Mountain Community College
High School Diploma -
Westview High School