Laura Rea
Webb City,MO
Summary
Dynamic professional with a proven track record at XYZ Corp, showcasing exceptional punctuality and situational awareness. Recognized for maintaining a pristine work environment while demonstrating flexibility and trustworthiness. Committed to achieving excellence and enhancing team performance through effective communication and a strong work ethic.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Uber Driver
Uber
03.2020 - Current
- Navigated city routes efficiently to ensure timely passenger pickups and drop-offs.
- Provided exceptional customer service, addressing rider inquiries and concerns promptly.
- Maintained vehicle cleanliness and functionality to enhance overall rider experience.
- Adapted to fluctuating demand by strategically positioning in high-traffic areas.
- Monitored real-time traffic updates to adjust routes, minimizing delays for passengers.
- Implemented feedback from riders to improve service quality and drive repeat business.
- Collaborated with support teams to resolve issues affecting rider satisfaction effectively.
- Utilized rideshare app features for optimal route planning and navigation accuracy.
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Responded to passenger concerns and complaints politely and professionally.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Ensured passenger safety with strict adherence to traffic regulations and proactive driving habits.
- Maintained excellent ratings from passengers by consistently delivering friendly service and timely pickups.
- Built rapport with passengers through engaging conversations, fostering a sense of trust and reliability in service delivery.
- Completed daily vehicle maintenance and repair to guarantee dependable and safe ride.
- Increased repeat business through exceptional customer service, resulting in numerous positive reviews on the rideshare platform.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
- Boosted earnings through efficient route planning and strategic scheduling of rides.
- Handled emergency situations calmly and efficiently, contacting appropriate authorities when necessary.
- Adhered to all safety regulations and traffic laws while driving.
- Managed time effectively, juggling multiple ride requests during peak hours for maximum efficiency.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Expanded knowledge of local attractions and points of interest to better assist passengers with recommendations or directions when requested.
- Improved rider satisfaction by maintaining a clean and comfortable vehicle environment.
- Demonstrated adaptability by adjusting schedules according to changing demand patterns and taking advantage of surge pricing opportunities when available.
- Assisted riders with special needs or accessibility requirements, ensuring their comfort throughout the journey.
- Inspected vehicles to confirm safe and fully-functioning working condition.
- Monitored traffic patterns and adjusted routes to minimize travel time.
- Enhanced customer service by providing prompt and courteous transportation to passengers.
- Resolved conflicts professionally, addressing any passenger concerns or issues calmly and effectively.
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Maintained excellent punctuality for pickups, contributing to high customer ratings.
- Provided safe and reliable transportation services to passengers, ensuring timely pick-ups and drop-offs.
- Offered insightful local recommendations, enhancing overall customer experience.
- Fostered comfortable and engaging environment, making long rides more enjoyable for passengers.
- Adapted quickly to new city regulations and rideshare platform updates, maintaining compliance and operational efficiency.
- Ensured vehicle maintenance was up-to-date, enhancing safety and reliability for all rides.
- Boosted my own safety and that of my passengers by adhering strictly to traffic laws and rideshare policies.
- Navigated efficiently through heavy traffic, optimizing ride durations.
- Enhanced rider satisfaction by providing clean, safe, and friendly traveling environment.
- Increased ride acceptance rates to ensure consistent service availability.
- Achieved top driver status with consistent positive feedback from clients.
- Contributed to decrease in ride cancellation rates by ensuring timely communication with clients.
Cashier
Walmart
03.2025 - 08.2025
- Processed customer transactions accurately and efficiently.
- Provided exceptional customer service to enhance shopping experience.
- Maintained clean and organized checkout area for optimal workflow.
- Assisted with inventory management by restocking shelves as needed.
- Handled cash register operations, ensuring security and accuracy.
- Communicated effectively with team members to resolve customer inquiries.
- Adapted quickly to changes in store policies and procedures.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
Baker
Branson School District
03.2024 - 05.2025
- Prepared and baked a variety of bread and pastry products daily.
- Maintained cleanliness and organization of baking station to ensure compliance with health standards.
- Assisted in inventory management by tracking ingredient supplies and notifying shortages.
- Collaborated with team members to streamline production processes for improved efficiency.
- Operated baking equipment safely while adhering to operational protocols and safety guidelines.
- Adapted recipes based on customer feedback to enhance product quality and satisfaction.
- Monitored baking times and temperatures to ensure consistent product quality across batches.
- Learned new baking techniques through hands-on training and applied them effectively in production tasks.
- Produced consistently high-quality baked goods for customers.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
- Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
- Operated and maintained bakery equipment, including ovens and mixers.
- Complied with health and safety codes to protect staff and customers.
Deli
Sunfest Market
03.2023 - 02.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
Online Grocery Associate
Walmart
03.2020 - 08.2022
- Managed online grocery order fulfillment, ensuring accuracy and timeliness of deliveries.
- Trained new associates on operational processes and customer service standards.
- Implemented inventory management systems to reduce waste and improve stock accuracy.
- Optimized picking and packing procedures, enhancing efficiency in order processing workflows.
- Developed strategies for improving customer satisfaction through effective communication and support.
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
- Helped customers locate products and checked store system for merchandise at other sites.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Maintained high levels of accuracy in order fulfillment, ensuring customer satisfaction and repeat business.
- Contributed to a positive work environment through effective communication and teamwork among fellow associates.
- Ensured product quality by carefully selecting items that met or exceeded customer expectations during order fulfillment.
- Worked productively with customers to meet order requirements and service expectations.
Cook
Shepard Of the Hills Nursing and Rehab
01.2017 - 03.2020
- Prepared diverse menu items following established recipes and presentation standards.
- Ensured compliance with food safety regulations and sanitation practices in kitchen operations.
- Trained and mentored junior kitchen staff on cooking techniques and effective workflow.
- Streamlined inventory management processes, reducing waste through efficient portion control.
- Collaborated with culinary team to develop seasonal menus based on local ingredients.
- Monitored cooking times and temperatures to ensure consistent quality of dishes served.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
Education
CNA
Arcadia Valley VO-Tech
Arcadia, MoCertificate of Technical Studies - CMAA
MedCerts
Livonia, MI02-2024
High School Diploma -
South Iron R-1
Annapolis, MO05.
Skills
- Flexibility
- Punctuality
- Cleanliness
- Situational awareness
- Trust Worthy
Certification
- Certified CMAA, Med-Certs - 2024
- Registered with the NHA-2024
Languages
English
Professional Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Cashier
Walmart
03.2025 - 08.2025
Baker
Branson School District
03.2024 - 05.2025
Deli
Sunfest Market
03.2023 - 02.2025
Uber Driver
Uber
03.2020 - Current
Online Grocery Associate
Walmart
03.2020 - 08.2022
Cook
Shepard Of the Hills Nursing and Rehab
01.2017 - 03.2020
CNA
Arcadia Valley VO-Tech
Certificate of Technical Studies - CMAA
MedCerts
High School Diploma -
South Iron R-1