LAURA REAL

• • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.

• Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
• Scheduled appointments with specialists on behalf of clients
• Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
• Processed referral requests from patients, doctors and other health care professionals.
• Called insurance companies to get precertification and other benefits information on behalf of patients.
• Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
• Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
• Developed and maintained strong working relationship with referral sources to streamline processing.
• Established strong relationships with external providers, facilitating seamless communication and collaboration in patient care.
• Developed comprehensive knowledge of insurance requirements, advocating for patients when necessary to secure approval for needed services
• Kept healthcare providers informed of referral status updates, promoting optimal continuity of care throughout the referral process.
• Assisted with completion of referral forms and verified data accuracy and completion
• Monitored referrals to foster timely completion and followed up with physicians to facilitate.
• Facilitated referrals to other healthcare providers and resources to bridge service gaps.
• Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
• Coordinated with insurance companies to verify coverage, facilitating smoother patient experience.
• Assisted patients in understanding their referral plans, leading to enhanced patient compliance and satisfaction.
• Scheduled and confirmed referral appointments to reduce wait times for patients.

• A Phase 2, Randomized, Double-Blind, Placebo-Controlled Study to Explore the Efficacy and Safety of XXXXX in Subjects with Severe Hypertriglyceridemia.
• A phase iiib, multicenter, randomized, double-blind, placebo controlled, clinical efficacy study of XXXXX for the reduction of direct transmission of influenza from otherwise healthy patients to household contacts.
• A phase 2b double-blind, randomized, placebo-controlled, parallel-group study of the efficacy and safety of XXXXX in the treatment of acute uncomplicated influenza-like illness (ili).
• A Multicenter, Single-masked, Randomized Study to Compare the Efficacy and Safety of a New Artificial Tear Formulation XXXXX with Systance Ultra Multidose for 90 Days in Participants with Dry Eye Disease.
• Phase 3 double-blind placebo-controlled efficacy trial of XXXXX vaginal gel for the prevention of urogenital Chlamydia trachomatis and Neisscria gonorthoeae infection.