Laura Regan
Webster,NY
Summary
Driven professional with a track record of enhancing customer satisfaction at Wegmans Food Markets through problem-solving and exceptional service. Skilled in JDA, WBA and Planogram implementation, showcasing a blend of technical proficiency and communication excellence. Proven leader in managing teams and projects to exceed company goals with meticulous attention to detail and time management.
Overview
14
14
years of professional experience
Work History
Customer Service - Health and Wellness
Wegmans Food Markets
02.2023 - Current
- Separate load of 600-1000 pieces by aisle to streamline stocking process.
- Stock shelves and managed backstock and reshops
- Scan out damages
- Regularly communicate with Night Manager at end of shift regarding any issues or pending tasks
- Provide exceptional customer service to ensure customer satisfaction
Zone Manager
Summit Services Unlimited
09.2010 - Current
- Managed weekly work schedule for a team of 1-3 individuals, ensuring timely completion of assigned tasks including resets and new item cut-ins.
- Maintain clear and efficient communication channels with upper management and store personnel regarding the upcoming week’s planned schedule via both email and face-to-face interactions.
- Offered support for opening of new stores as necessary
- Delivered exceptional customer service to ensure high levels of satisfaction.
Education
High School Diploma -
Pittsford Sutherland High School
Pittsford, NYSkills
- Computer skills -JDA, WBA, Excel, Word
- Planogram implementation
- Attention to detail
- Problem solving
- Communication
- Time Management
- Teamwork
Timeline
Customer Service - Health and Wellness
Wegmans Food Markets
02.2023 - Current
Zone Manager
Summit Services Unlimited
09.2010 - Current
High School Diploma -
Pittsford Sutherland High School
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