Laura Reichard

Execute professional cleaning contract twice a month.

• Ensured cleanliness and sanitation in public facilities, adhering to health regulations and standards.

• Take patient calls for multiple hospitals using multiple billing systems to address customer issues & complaints on billing statements.
• Verify Insurance, ensure accurate registration with full Hippa compliance
• Identify issues, analyze information and provide solutions to problems.
• Accurate Claim submission & processing
• Initiate communications between coding & billing to review billing denials.
• Set up payment plans, take payments & help patients with financial assistance.
• Analyzed patient feedback to identify areas for service improvement to initiate changes.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Served patients with knowledgeable, friendly support at every stage of the call.

• Take patient calls for multiple hospitals using multiple billing systems to address customer issues & complaints on billing statements.
• Identify issues, analyze information and provide solutions to problems.
• Accurate Claim submission & processing
• Initiate communications between coding & billing to review billing denials.
• Set up payment plans, take payments & help patients with financial assistance.
• Analyzed patient feedback to identify areas for service improvement to initiate changes.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Served patients with knowledgeable, friendly support at every stage of the call.