Laura Rendon
Scottsdale,AZ
Summary
Accomplished Director of Dining Services at Brookdale Senior Living Inc., renowned for enhancing operational efficiency and customer satisfaction through expert meal planning and strong leadership. Excelled in fostering teamwork, ensuring food safety compliance, and implementing innovative culinary solutions. Proven track record in boosting revenue and maintaining high sanitation standards, demonstrating exceptional problem-solving abilities and culinary expertise.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Director of Dining Services
Brookdale Senior Living Inc.
07.2012 - Current
- Streamlined operations for increased efficiency by optimizing staff schedules and task assignments.
- Fostered a positive work environment by cultivating strong teamwork amongst all departments.
- Managed budget effectively, reducing unnecessary expenses while maintaining quality standards.
- Boosted customer satisfaction ratings by consistently delivering high-quality food and service.
- Organized special event dinners that created a unique dining atmosphere for patrons.
- Collaborated with marketing team to develop promotional strategies that attracted new customers and increased revenue.
- Established effective communication channels between kitchen and front-of-house teams for smooth daily operations.
- Maintained strict health and safety standards in accordance with local regulations, resulting in zero violations during tenure.
- Developed tailored dietary offerings for guests with specific needs or restrictions.
- Improved inventory management system, minimizing waste and maximizing product freshness.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Dining Operations Specialist
Brookdale Senior Living Inc.
04.2020 - 02.2022
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
Education
Associate of Arts - Culinary Arts
05.2012
Bachelor of Arts - Psychology
05.1989
Skills
- Sanitation Standards
- Food presentation
- Food Safety Compliance
- Culinary expertise
- Meal Planning
- Employee Scheduling
- Menu development
- Special diets
- Allergy awareness
- Purchasing decisions
- Reliable and Responsible
- Problem-solving abilities
- Reliability
- Critical Thinking
- Supply Ordering and Management
- Infection Control
Accomplishments
I was chosen as Brookdale's Dining Director of the year for 2016. I was chosen for numerous culinary "Mystery Basket" competitions; I won on two occasions.
Certification
ServSafe Manager Certification
ServSafe Certified Instructor and Examination Proctor
Timeline
Dining Operations Specialist - Brookdale Senior Living Inc.
04.2020 - 02.2022
Director of Dining Services - Brookdale Senior Living Inc.
07.2012 - Current
The Art Institute of Tucson - Associate of Arts, Culinary Arts
University of Arizona - Bachelor of Arts, Psychology