Laura Renteria
Clovis,CA
Summary
Dynamic security professional with extensive experience at Allied Universal, excelling in incident investigation and emergency response. Proven ability to lead teams, enforce policies, and enhance customer satisfaction through effective communication. Recognized for maintaining a secure environment, ensuring safety and compliance at all times.
Seasoned Supervisor with history of effectively managing teams and overseeing operations. Skilled in identifying areas for improvement, implementing new processes, and fostering staff development. Strengths include problem-solving abilities, strong leadership skills, and communication capabilities. Previous roles demonstrate significant positive impacts on workflow efficiency and team productivity. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed, I am always willing to help cover shifts when needed.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Professional Security Guard Adventist Health
Allied Universal Private Security
Fresno, CA
08.2023 - Current
- Adhered to all company policies regarding safety procedures and protocols at all times.
- Investigated incidents, gathered evidence, and wrote detailed reports for management review.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Identified suspicious activity to determine appropriate response.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
- Remained alert for any suspicious behavior or violations of security policies.
- Assist medical personnel with Involuntary patients, keep them safe.
- Developed emergency response plans and conducted drills to ensure preparedness.
- Monitored security cameras to identify and respond to suspicious activity.
- Monitored internal and external company communication and reported abnormalities.
Site Supervisor Fig Garden Village
Allied Universal Private Security
Fresno, CA
10.2021 - 08.2023
- Maintained access control procedures set by property managers.
- Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company policies and procedures.
- Complete a weekly schedule, and complete payroll.
- Resolved work issues and team conflicts to promote progress on complex projects.
- Allocated material and labor resources to promote on-time and under-budget project completion.
- Report any burglaries that have taken place in any of the businesses.
- Report any suspicious activity to business owners.
Security Professional Lead
Allied Universal Security Services
Fresno, CA
07.2019 - 10.2021
- Completed day-to-day duties accurately and efficiently.
- To oversee that the security professionals who covered the post were doing their job efficiently and following company procedures.
- Communicate with store managers about the needs of each store.
- Identified needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Assisted with customer requests and answered questions to improve satisfaction.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Supervisor Amazon Fresno
Allied Universal Security
Fresno, CA
07.2018 - 07.2019
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Complied with company policies, objectives and communication goals.
- Report any criminal activity to Loss Prevention.
- Regulate parking lot during Breaks and Lunch hours.
- Conduct emergency drills.
Correctional Officer
Department of Corrections and Rehabilitation
Coalinga, CA
07.2005 - 02.2018
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Conducted routine and emergency head counts.
- Booked new inmates into facility and processed inmates for release.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Interviewed inmates to obtain information and assess needs.
Education
High School Diploma -
Kingsburg High School
Kingsburg, CA06-1993
Skills
- Incident investigation
- Emergency response
- Access control
- Report writing
- Security monitoring
- Team leadership
- Customer service
- Policy enforcement
- Interpersonal communication
- Incident management
- Security training
- Radio communication
- Parking enforcement
- Traffic control
- Verbal communication
- Reliability
- Detail orientation
- Emergency awareness
- Work ethic
- Guard post rotation
- Vehicle inspections
Accomplishments
- While working for Allied, I have been able to apply for different positions within the company.
- I have been employee of the quarter.
- While working for Adventist, my team and I have been chosen for department of the month.
- I have received a few incentives for having a positive attitude and doing my job well.
Certification
- I have many certificates that i have been renewing throughout the years, including CPR, and First Aid.
Timeline
Professional Security Guard Adventist Health
Allied Universal Private Security
08.2023 - Current
Site Supervisor Fig Garden Village
Allied Universal Private Security
10.2021 - 08.2023
Security Professional Lead
Allied Universal Security Services
07.2019 - 10.2021
Supervisor Amazon Fresno
Allied Universal Security
07.2018 - 07.2019
Correctional Officer
Department of Corrections and Rehabilitation
07.2005 - 02.2018
High School Diploma -
Kingsburg High School
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